Legend w/ Intuity problem

[thephonelady]

All of a sudden my customer is having a prob. with Direct VM transfer.
At times when they try to do a DVM transfer the call goes to the console oper
The only errors I find in the Intuity are in the admin log- SWIPDIP-could not parse switch info(alot of these)
This errer does make sense since the system doesn't seem to know what to do with the call. Any ideas???
Thanks in advance

 

[TouchToneTommy]

I've seen the Operator set as overflow for the Voice Mail calling group....

 

[Pepperz]

Is it a QCC ?

Pepperzgm at gmail dotte comm

 

[thephonelady]

Yes Pepperz there are 2 QCC's

 

[Pepperz]

My guess, is that the "problem" extensions are in a cover group that is answered by the QCC, or the Voice Mail ports are all busy, and it overflows to the QCC.
If the cover group isn't the issue, add VM ports, or at least check the setup to see that the ports are properly configured.

Pepperzgm at gmail dotte comm