LCD Displays *143 Rings but should say *143 Mailbox

[gbon851]

thread1329-1617030
The receptionist at the console want to leave a voicemail message for extension 143. She hits the ( * + the extension number) then the LCD screens says *143 Ringing. It should say *143 Mailbox? Looks like all is setup in Hunt groups okay but I can't find a way to enter Hunt Group Name Mailbox like all other for *143. What am I missing?

Mitel 330IP & Mitel 5330ip phones.

 

[gbon851]

I think I got it. Settings in call routing table were wrong for ext. 143. Still unable to change Hunt Group Name to Mailbox in Hunt Groups table. Textbox is not enabled to enter text for Hunt Group Name.

 

[wireman50]

IIRC you have to dlete the hunt group and then recreate it with the new name.

 

[gbon851]

Got it *143 was missing from the Telephone directory page with label Mailbox. That's why it wasn't showing on hunts group page.

 

[kwbMitel]

All names on a 3300 are in the Tel Dir.

Any names programmed elsewhere simple have hooks to the Tel Dir.

**********************************************
What's most important is that you realise ... There is no spoon.