Language selection, found it for the subscriber but not the caller

[9mmgeek]

Same problem as this excerpt from a closed thread. I cannot find the telephone answering item in the subscriber options, only telephone access which controls what language the subscriber hears. Callers still hear English when the system prompts them after the recorded greeting plays.

bluerigsby (TechnicalUser) 15 Mar 07 18:13
Hi Ken MeansI have had the team mailboxes set up for specific language prompting and when a subscriber calls a mailbox thy hear the prompting in their own language.However if i call into a mailbox an an external caller , then har the greeting , after the greeting I hear English prompts still. Any ideas why this treatment is still in English ?

KenMeans (Vendor) 15 Mar 07 18:48
The telephone answering must be setup in the subscriber options of what the caller will hear for that mailbox.

 

[kepetersen]

What is the primary language of the system? Is it English?
Is this a caller app or auto attendant?

 

[9mmgeek]

It is US English and it is auto attendant.

 

[9mmgeek]

I found it. Dont know when it changed. I am on MM 5.2. It is still under subscriber options. Under the greetings tab, at the bottom there is Languages for Callers. Click the hyper link and select the language for the auto attendant messages that the caller will hear. What the subscriber hears when they are accessing the mail box is still under the Telephone access tab.