key 6 active but not showing on TN trace

[coniglio]

what am I missing here? Below TN shows key 6 active. Below this is trace of TN 4-0-10-5 and there's no key 6...

ACTIVE TN 004 0 10 05
ORIG 004 0 10 05 6 SCR 0 2228 2317
TERM NONE
DIAL DN NONE
MAIN_PM DIAL AUX_PM SPEEDCALL1
TALKSLOT NONE
QUEU NONE
CALL ID 0 553
--------------------------
.trac 4 0 10 5

TN 004 0 10 05
KEY 2 SCC ACTIVE TN 004 0 10 05

KEY 0 SCR MARP IDLE
KEY 1 SCR MARP IDLE
KEY 3 NUL IDLE
KEY 4 SCN IDLE
KEY 5 ADL IDLE
KEY 7 NUL IDLE

 

[Nortellian]

ACTIVE TN 004 0 10 05
ORIG 004 0 10 05 6 SCR 0 2228 2317
TERM NONE
DIAL DN NONE
MAIN_PM DIAL AUX_PM SPEEDCALL1
TALKSLOT NONE
QUEU NONE
CALL ID 0 553


This is your key six info.

 

[coniglio]

right, I got that when I traced the DN. When I traced the TN that this DN was active on it skipped from key 5 to key 7...

 

[Nortellian]

never mind

 

[Nortellian]

trace again.

 

[coniglio]

I did it three different times all with same result. I ended up nulling key 6 from phone and re-adding it. It seemed like it was stuck somehow. Now, when I trace, all is well. maybe just a mystery...

 

[Nortellian]

i had a 2317 act funny on a trac today also. the adl key was active and thats it. The phone had contact system admin on the display. pulled feeder anbd repunched fixed.

 

[johnpoole]

2317's are strange beast but shouldn't do that, is the number marped on another set? might be a concern, what happens if you trace the key? i just noticed the 1st line of your post

004 0 10 05 6 SCR shows key 6 on a call but out of seq...

john poole
bellsouth business
columbia,sc

 

[coniglio]

JohnPoole, what do you mean by out of seq? The DN is MARP'd on the correct set.

 

[mluckie1]

Is the 2008 have HandsFree??

 

[coniglio]

do you mean in general? because this set is not an M2008. I didn't post all the keys. I stopped after 7 because it was key 6 I wanted to show was missing.

 

[mluckie1]

Sorry, is it programmed as an SCR? What type of set is it? Note when using the TRAC command the active keys are listed first. Key 6 says it is an scr key and is off hook ext is 2228 and the set type is a M2317. It will not be displayed again. When the key is idle does key 6 show up then?

 

[coniglio]

I statted the DN first and it was active on key 6 on x1234. When I statted the TN for x1234 it skipped right over key 6. I did two separate stats.

 

[johnpoole]

i see, i read it as one post, i've never seen that, even without a marp or scr, it shows all keys...

john poole
bellsouth business
columbia,sc

 

[coniglio]

right. The person whose PDN is 2228 said his key was "stuck" all day. When I dialed in I found it was active on key 6 on a different phone, but when I statted that phone's TN it skipped right over key 6! strange, huh?