JLOCKLEY - "Microsoft Full Support" 1

[carrslem]

In another thread JLOCKLEY said that Microsoft will provide full support for a user who has problems with an automatic update. What is the magic pathway by which one reaches Microsoft to obtain such support?

Thanks.

 

[Davetoo]

http://support.microsoft.com/

I'm Certifiable, not certified.
It just means my answers are from experience, not a book.

 

[bcastner]

To add to lander215,

If you have an issue from a service pack or hotfix, the Microsoft support incident is free. There is online tech support, email and telephone support: thread779-923312

 

[Davetoo]

The link in that thread isn't working...

I'm Certifiable, not certified.
It just means my answers are from experience, not a book.

 

[bcastner]

Try again, as it resolves without issue for me.

The link I from the thread:

http://support.microsoft.com/default.aspx?scid=gp;

[ln];gsstopicerror&style=error

 

[Davetoo]

Nope...it's being truncated and not displaying the link properly for me (IE6 fully patched, W2K SP4 fully patched)

I'm Certifiable, not certified.
It just means my answers are from experience, not a book.

 

[bcastner]

Sorry,

They changed the original link because laner215 was bothering them too much

http://support.microsoft.com/oas/default.aspx?ln=en-us&x=20&y=10&c1=509&prid=8101&gprid=273354

 

[Davetoo]

ROFLMAO

I'm Certifiable, not certified.
It just means my answers are from experience, not a book.

 

[bcastner]

By the way, the folks will rediret you depending on the hotfix or Service Pack issue involved. It is still free.

 

[carrslem]

Hi

The link you (bcastner) supplied,

http://support.microsoft.com/oas/default.aspx?ln=e...

took me to a Win XP support site. Then selecting Win2000 Pro from a drop-down list took me to the following:

http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=99274&gprid=36828

Is this the correct page? I raise the question only because this seems to be primarily a fee-based support page. The last time I had any dealings with Microsoft support, LONG ago, it worked differently, so please be patient with my possibly naive questions. And thanks.

 

[bcastner]

If the issue is SP4 for example, or a hotfix related problem, they waive the fees.

The magic words are: "I just upgraded through Windows Update to (Service Pack xxx -or- recommended Hofix KBxxxxxx an now my computer will not .......).

No fee.