J179 Acquiring Service... 2

gknight1 · Dec 15, 2018

I can see the phone get the J100 file and 46xxsettings file from the IP Office, but as soon as I put in the extension and passcode I don't see anything else in.
I've made sure I have a good SIP extension and passcode under the extension section. Here is a monitor output. The system is on R11 SP2.

16:30:29 1545800mS HTTP: Secure Rx Src: 10.0.1.124(9445)-(443)
GET /J100Supgrade.txt HTTP/1.1
Host: 10.0.1.1
User-Agent: Mozilla/4.0 (compatible; MSIE 6.0) AVAYA/J179-3.0.0.1.6 (MAC:c81fea891f1a)
Accept: */*
Accept-Language: en
Pragma: no-cache
Cache-Control: no-cache
Expires: 0
16:30:29 1545801mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: stCreationCallback(7)
16:30:29 1545801mS HTTP: 10.0.1.124(9445) HTTPEmbeddedFileServerSessionIO: stCreationCallback
16:30:29 1545801mS HTTP: 10.0.1.124(9445) HTTPEmbeddedFileServerSessionIO
16:30:29 1545801mS HTTP: 10.0.1.124(9445) HTTPEmbeddedFileServerSessionIO: SetState Schedule
16:30:29 1545802mS HTTP: 10.0.1.124(9445) HTTPEmbeddedFileServerSessionIO: SetState WaitForServiceResponse
16:30:29 1545803mS FILESYS: (3) FilesysReader(Read): A:\system\primary\J100Supgrade.txt(AutoGenerate: Enabled) (Total = 1)
16:30:29 1545803mS FILESYS: (3) FilesysReader: LastStateDuration(0) SetState(FS_UNKNOWN->FS_BEGIN): A:\system\primary\J100Supgrade.txt
16:30:29 1545804mS FILESYS: FileCache: Created Cache: A:\system\primary\J100Supgrade.txt (Total = 1)
16:30:29 1545804mS FILESYS: (3) FilesysReader: Using Cache: A:\system\primary\J100Supgrade.txt (Usage = 1)
16:30:29 1545805mS FILESYS: (3) FilesysReader: LastStateDuration(1) SetState(FS_BEGIN->FS_OPEN): A:\system\primary\J100Supgrade.txt
16:30:29 1545989mS FILESYS: (3) FilesysReader: Master Cache Freed for Virtual File: A:\system\primary\J100Supgrade.txt (Usage = 0)
16:30:29 1545989mS FILESYS: (3) FilesysReader: LastStateDuration(185) SetState(FS_OPEN->FS_SENDING): A:\system\primary\J100Supgrade.txt
16:30:29 1545989mS FILESYS: (3) FilesysReader: Send File: A:\system\primary\J100Supgrade.txt
16:30:29 1545989mS FILESYS: (3) FilesysReader: SendConnectIndication: A:\system\primary\J100Supgrade.txt Size(490) Attributes(0) TotalSize(490) Range(1)
16:30:29 1545989mS HTTP: 10.0.1.124(9445) HTTPEmbeddedFileServerSessionIO: ConnectionIndication
16:30:29 1545990mS HTTP: 10.0.1.124(9445) HTTPEmbeddedFileServerSessionIO: SetState Disconnect
16:30:29 1545990mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: SetState GracefulClose
16:30:29 1545990mS FILESYS: (3) FilesysReader: Percent(100): A:\system\primary\J100Supgrade.txt
16:30:29 1545990mS FILESYS: (3) FilesysReader: LastStateDuration(1) SetState(FS_SENDING->FS_COMPLETE): A:\system\primary\J100Supgrade.txt
16:30:29 1545990mS HTTP: 10.0.1.124(9445) HTTPEmbeddedFileServerSessionIO: DisconnectIndication reason 5 code 0
16:30:29 1545990mS FILESYS: FilesysReader: removal of file failed - Filename not matched
16:30:29 1545991mS FILESYS: FileCache: Deleted Cache: A:\system\primary\J100Supgrade.txt (Total = 0)
16:30:29 1545992mS HTTP: Secure Tx Dest: 10.0.1.124(9445)-(443)
HTTP/1.1 200 OK
Date: Sat, 15 Dec 2018 21:30:29 GMT
Etag: 2018-12-15T21:05:42:004
Server: IPOffice/
X-Frame-Options: DENY
X-XSS-Protection: 1; mode=block
X-Content-Type-Options: nosniff
Strict-Transport-Security: max-age=31536000
Content-Length: 490
Last-Modified: Sat, 15 Dec 2018 21:05:42 GMT
Content-Type: text/plain
16:30:29 1545993mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: Percent(100)
16:30:29 1545994mS FILESYS: (3) ~FilesysReader: A:\system\primary\J100Supgrade.txt Duration: 191ms (Total = 0)
16:30:30 1546029mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: SetState AllSentAndAcknowledged
16:30:30 1546030mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: Persisting TCP Session
16:30:30 1546030mS HTTP: 10.0.1.124(9445) HTTPEmbeddedFileServerSessionIO: SetState Disconnect
16:30:30 1546030mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: SetState Delete
16:30:30 1546031mS HTTP: 10.0.1.124(9445) ~HTTPEmbeddedFileServerSessionIO
16:30:30 1546032mS HTTP: Secure Rx Src: 10.0.1.124(9445)-(443)
GET /46xxsettings.txt HTTP/1.1
Host: 10.0.1.1
User-Agent: Mozilla/4.0 (compatible; MSIE 6.0) AVAYA/J179-3.0.0.1.6 (MAC:c81fea891f1a)
Accept: */*
Accept-Language: en
Pragma: no-cache
Cache-Control: no-cache
Expires: 0
16:30:30 1546032mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: stCreationCallback(7)
16:30:30 1546032mS HTTP: 10.0.1.124(9445) HTTPEmbeddedFileServerSessionIO: stCreationCallback
16:30:30 1546033mS HTTP: 10.0.1.124(9445) HTTPEmbeddedFileServerSessionIO
16:30:30 1546033mS HTTP: 10.0.1.124(9445) HTTPEmbeddedFileServerSessionIO: SetState Schedule
16:30:30 1546034mS HTTP: 10.0.1.124(9445) HTTPEmbeddedFileServerSessionIO: SetState WaitForServiceResponse
16:30:30 1546034mS FILESYS: (4) FilesysReader(Read): A:\system\primary\46xxsettings.txt(AutoGenerate: Enabled) (Total = 1)
16:30:30 1546034mS FILESYS: (4) FilesysReader: LastStateDuration(0) SetState(FS_UNKNOWN->FS_BEGIN): A:\system\primary\46xxsettings.txt
16:30:30 1546036mS FILESYS: FileCache: Created Cache: A:\system\primary\46xxsettings.txt (Total = 1)
16:30:30 1546036mS FILESYS: (4) FilesysReader: Using Cache: A:\system\primary\46xxsettings.txt (Usage = 1)
16:30:30 1546036mS FILESYS: (4) FilesysReader: LastStateDuration(2) SetState(FS_BEGIN->FS_OPEN): A:\system\primary\46xxsettings.txt
16:30:30 1546039mS FILESYS: (4) FilesysReader: LastStateDuration(3) SetState(FS_OPEN->FS_SENDING): A:\system\primary\46xxsettings.txt
16:30:30 1546039mS FILESYS: (4) FilesysReader: Send File: A:\system\primary\46xxsettings.txt
16:30:30 1546202mS FILESYS: (4) FilesysReader: SendConnectIndication: A:\system\primary\46xxsettings.txt Size(580670) Attributes(32) TotalSize(580670) Range(1)
16:30:30 1546202mS HTTP: 10.0.1.124(9445) HTTPEmbeddedFileServerSessionIO: ConnectionIndication
16:30:30 1546202mS HTTP: 10.0.1.124(9445) HTTPEmbeddedFileServerSessionIO: SetState Disconnect
16:30:30 1546202mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: SetState GracefulClose
16:30:30 1546209mS HTTP: Secure Tx Dest: 10.0.1.124(9445)-(443)
HTTP/1.1 200 OK
Date: Sat, 15 Dec 2018 21:30:29 GMT
Etag: 2018-12-15T20:41:02:000
Server: IPOffice/
X-Frame-Options: DENY
X-XSS-Protection: 1; mode=block
X-Content-Type-Options: nosniff
Strict-Transport-Security: max-age=31536000
Content-Length: 580670
Last-Modified: Sat, 15 Dec 2018 20:41:02 GMT
Content-Type: text/plain
16:30:30 1546372mS FILESYS: (4) FilesysReader: Percent(10): A:\system\primary\46xxsettings.txt
16:30:30 1546377mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: Percent(10)
16:30:30 1546581mS FILESYS: (4) FilesysReader: Percent(20): A:\system\primary\46xxsettings.txt
16:30:30 1546585mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: Percent(20)
16:30:30 1546730mS FILESYS: (4) FilesysReader: Percent(30): A:\system\primary\46xxsettings.txt
16:30:30 1546732mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: Percent(30)
16:30:30 1546921mS FILESYS: (4) FilesysReader: Percent(40): A:\system\primary\46xxsettings.txt
16:30:30 1546925mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: Percent(40)
16:30:31 1547075mS FILESYS: (4) FilesysReader: Percent(50): A:\system\primary\46xxsettings.txt
16:30:31 1547079mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: Percent(50)
16:30:31 1547254mS FILESYS: (4) FilesysReader: Percent(60): A:\system\primary\46xxsettings.txt
16:30:31 1547259mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: Percent(60)
16:30:31 1547411mS FILESYS: (4) FilesysReader: Percent(70): A:\system\primary\46xxsettings.txt
16:30:31 1547414mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: Percent(70)
16:30:31 1547591mS FILESYS: (4) FilesysReader: Percent(80): A:\system\primary\46xxsettings.txt
16:30:31 1547596mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: Percent(80)
16:30:31 1547749mS FILESYS: (4) FilesysReader: Percent(90): A:\system\primary\46xxsettings.txt
16:30:31 1547757mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: Percent(90)
16:30:31 1547863mS H323Evt: Recv: RegistrationRequest 10.0.1.117; Extn(131), time since last RRQ-KA 55011, Endpoints registered: 11; Endpoints in registration: 0
16:30:31 1547902mS FILESYS: (4) FilesysReader: Percent(100): A:\system\primary\46xxsettings.txt
16:30:31 1547903mS FILESYS: (4) FilesysReader: LastStateDuration(1864) SetState(FS_SENDING->FS_COMPLETE): A:\system\primary\46xxsettings.txt
16:30:31 1547903mS HTTP: 10.0.1.124(9445) HTTPEmbeddedFileServerSessionIO: DisconnectIndication reason 5 code 0
16:30:31 1547903mS FILESYS: FilesysReader: removal of file failed - Filename not matched
16:30:31 1547907mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: Percent(100)
16:30:31 1547909mS FILESYS: (4) FilesysReader: Master Cache Complete: A:\system\primary\46xxsettings.txt (Usage = 0)
16:30:31 1547909mS FILESYS: (4) ~FilesysReader: A:\system\primary\46xxsettings.txt Duration: 1875ms (Total = 0)
16:30:31 1547912mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: SetState AllSentAndAcknowledged
16:30:31 1547913mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: Persisting TCP Session
16:30:31 1547913mS HTTP: 10.0.1.124(9445) HTTPEmbeddedFileServerSessionIO: SetState Disconnect
16:30:31 1547913mS HTTP: 10.0.1.124(9445)-(443) HTTPServerSessionIO: SetState Delete
16:30:31 1547914mS HTTP: 10.0.1.124(9445) ~HTTPEmbeddedFileServerSessionIO
16:30:33 1549011mS H323Evt: Recv: RegistrationRequest 10.0.1.116; Extn(124), time since last RRQ-KA 55007, Endpoints registered: 11; Endpoints in registration: 0
16:30:34 1550123mS H323Evt: Recv: RegistrationRequest 10.0.1.102; Extn(133), time since last RRQ-KA 55006, Endpoints registered: 11; Endpoints in registration: 0
16:30:34 1550617mS PRN: Service Access Connection from 10.0.1.124(45797) to Port 443
16:30:34 1550617mS HTTP: 10.0.1.124(45797)-(443) HTTPSession(Secure) (Total = 3)
16:30:34 1550620mS HTTP: 10.0.1.124(45797)-(443) HTTPSession: Operational

********** SysMonitor v11.0.0.2.0 build 23 [connected to 10.0.0.86 (CSI Jax)] **********
16:30:34 1550801mS PRN: Monitor Status IP 500 V2 11.0.0.2.0 build 23
16:30:34 1550802mS PRN: LAW=U PRI=1, BRI=0, ALOG=4, VCOMP=32, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=1(VER=3 TYP=1) 1-X=0 CALLS=0(TOT=1)
16:30:34 1550906mS Sip: SipTCPUser 93 incoming f54f5630 created local 10.0.1.1:5061 remote 10.0.1.124:46877 list size 1
16:30:34 1550950mS RES: Sat 15/12/2018 16:30:34 FreeMem=59911268 Heap=59683096(3) Cache=228172 MemObjs=11773(Max 12019) CMMsg=2(3) ASN=0 Buff=5200 1380 1000 7000 5 Links=55418(55474) BTree=876(1345) CB=6080 MCT=0 CPU=13.93% CPUStats=01.20%/1/4/2473/15
778/15952/00.02%/1/02.82% MCR
16:30:34 1550950mS RES2: IP 500 V2 11.0.0.2.0 build 23 Tasks=54 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=12+86 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=1 TCP=40(TLS=10 OFF=0) TAPI=0 Partner=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
16:30:34 1550950mS RES4: XML MemObjs=8 PoolMem=4748404(2) FreeMem=4736284(0) HeapUsed=0
16:30:34 1550950mS RES5: CLog MemObjs=520 FreePoolMem(Objs)=4480(80) TotalMem=33600 StringsTotalMem=103600
16:30:35 1551191mS H323Evt: Recv: RegistrationRequest 10.0.1.118; Extn(126), time since last RRQ-KA 55008, Endpoints registered: 11; Endpoints in registration: 0
16:30:35 1552209mS H323Evt: Recv: RegistrationRequest 10.0.1.105; Extn(127), time since last RRQ-KA 55006, Endpoints registered: 11; Endpoints in registration: 0
16:30:35 1552791mS PRN: TLS:Alert Src=10.0.1.1:5061 Dst=10.0.1.124:46877 Code=48 Level=Fatal
16:30:35 1552791mS ERR: TLS:Fatal Error on connection Src=10.0.1.1:5061 Dst=10.0.1.124:46877
16:30:35 1552806mS Sip: SIPPhoneReceiver 94 disconnectIndication from tcp, srcaddress 10.0.1.124
16:30:35 1552806mS Sip: SipTCPUser 93 incoming f54f5630 destroyed list size 0
16:30:36 1553110mS Sip: SIPDialog f529a54c created, dialogs 1 txn_keys 0 video 1 presentation 1 camera 1 unsupp audio 0
16:30:36 1553111mS SIP Reg/Opt Tx: 20
OPTIONS sip:us-east-va.sip.flowroute.com SIP/2.0
Via: SIP/2.0/UDP 50.226.151.103:5060;rport;branch=z9hG4bKdc3eab8a2a71a3a3027416dd4cc3bd35
From: <sip:us-east-va.sip.flowroute.com>;tag=d7eac49d7cbac369
To: <sip:us-east-va.sip.flowroute.com>
Call-ID: 91cd9ac532bc4e163205e2357ac40872
CSeq: 1737427483 OPTIONS
Contact: <sip:50.226.151.103:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE
Supported: timer
User-Agent: IP Office 11.0.0.2.0 build 23
Content-Length: 0

16:30:36 1553142mS SIP Reg/Opt Rx: 20
SIP/2.0 404 Not Found
Via: SIP/2.0/UDP 50.226.151.103:5060;rport=5060;branch=z9hG4bKdc3eab8a2a71a3a3027416dd4cc3bd35;received=50.226.151.103
From: <sip:us-east-va.sip.flowroute.com>;tag=d7eac49d7cbac369
To: <sip:us-east-va.sip.flowroute.com>;tag=bf8638324618dc61059d4c604476fea1.bd7c
Call-ID: 91cd9ac532bc4e163205e2357ac40872
CSeq: 1737427483 OPTIONS
Content-Length: 0

16:30:36 1553345mS H323Evt: Recv: RegistrationRequest 10.0.1.123; Extn(132), time since last RRQ-KA 55006, Endpoints registered: 11; Endpoints in registration: 0
16:30:37 1554461mS HTTP: 10.0.1.124(45797)-(443) HTTPSession: TLSOperational Resumed=false
16:30:37 1554477mS HTTP: Secure Rx Src: 10.0.1.124(45797)-(443)
POST /axis/services/PPM HTTP/1.1
Host: 10.0.1.1
User-Agent: Mozilla/4.0 (compatible; MSIE 6.0) AVAYA/J179-3.0.0.1.6 (MAC:c81fea891f1a)
Accept: */*
SOAPAction: getInitialEndpointConfiguration
Content-type: text/xml; charset="UTF-8"
Accept-Language: en
Pragma: no-cache
Cache-Control: no-cache
Expires: 0
Content-Length: 684
16:30:37 1554478mS HTTP: Content type doesn't match the file type: content type=text/xml; charset="UTF-8" filename=PPM
16:30:37 1554478mS HTTP: 10.0.1.124(45797)-(443) HTTPServerSessionIO: stCreationCallback(7)
16:30:37 1554478mS HTTP: 10.0.1.124(45797) HTTPEmbeddedFileServerSessionIO: stCreationCallback
16:30:37 1554478mS HTTP: 10.0.1.124(45797)-(443) HTTPSession: SendErrorResponse Code: 405, Entity: /* or /memorycard/ Method not supported
16:30:37 1554479mS HTTP: 10.0.1.124(45797)-(443) HTTPServerSessionIO: SetState GracefulClose
16:30:37 1554480mS HTTP: Secure Tx Dest: 10.0.1.124(45797)-(443)
HTTP/1.1 405 Method Not Allowed
Connection: close
Date: Sat, 15 Dec 2018 21:30:38 GMT
Server: IPOffice/
X-Frame-Options: DENY
X-XSS-Protection: 1; mode=block
X-Content-Type-Options: nosniff
Strict-Transport-Security: max-age=31536000
Content-Type: text/plain
Allow: GET, HEAD
Content-Length: 39
16:30:37 1554481mS HTTP: 10.0.1.124(45797)-(443) HTTPServerSessionIO: Percent(100)
16:30:37 1554497mS HTTP: 10.0.1.124(45797)-(443) HTTPSession: EndOfData
16:30:37 1554498mS HTTP: 10.0.1.124(45797)-(443) HTTPServerSessionIO: SetState Delete
16:30:37 1554498mS HTTP: 10.0.1.124(45797)-(443) ~HTTPSession: Duration: 3881ms (Total = 2)

Manie3 · Dec 16, 2018

Hi

This document helped me when i came into issue with acquiring service

https://downloads.avaya.com/css/P8/documents/101050279

Also a good test is change the sipstimulus section on 46xx settings from tls 5061 to tcp 5060 clear down the handset and see what happens.

ACSS

Just another day in the life of ME

sizbut · Dec 16, 2018

If the phone has been previously connected to anything then you need to fully default it to clear any previous certificates.

Stuck in a never ending cycle of file copying.

BrianCosta · Dec 16, 2018

I updated today 30 J179 to H.323 firmware, I suggest you to update it.

jamie77 · Dec 16, 2018

Have you got a proper UCC certificate on your IPO and got TLS enabled? They won't accept any other type. If not, use the 46xxspecials file on the IPO to drop these phones back to TCP.

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

gwebster · Dec 16, 2018

@briancosta - The OP is using IPO 11. The J179 is only supported with SIP on that version.

gknight1 · Dec 16, 2018

I will look first thing tomorrow morning when I get in and try to disable the tls first. It was a brand new phone out of the box and the first one I plugged in to our in house system.

TheSmash · Dec 17, 2018

16:30:35 1552791mS PRN: TLS:Alert Src=10.0.1.1:5061 Dst=10.0.1.124:46877 Code=48 Level=Fatal
16:30:35 1552791mS ERR: TLS:Fatal Error on connection Src=10.0.1.1:5061 Dst=10.0.1.124:46877

Here is the TLS error that results in the "Acquiring Service" message.

If you need/want TLS enabled, you'll need a valid UC Cert with the FQDN and SIP Domain as SAN entries.

Alternatively, if you just want to get it working and don't want to turn off TLS then you can add this entry into the 46xxspecials.txt file;

SET TLSSRVRID 0

ACSS (SME)

TheSmash · Dec 17, 2018

Sorry, forgot to add this will also be required in the 46xxspecials.txt file too;

SET SIP_CONTROLLER_LIST [IP Address]:5060;transport=tcp
SET FQDN_IP_MAP "[FQDN]=[IP Address]"

ACSS (SME)

gknight1 · Dec 17, 2018

ok, I have made progress... It was the auto generated files and not using them like I should have. I am now able to actually try and login to the phone with the base extension. however I am getting a 403 Forbidden in monitor. I've put in a password on the SIP extension, that didn't work. I've tried enabling auto create extension just to test with and that didn't work either. I know its got to be something simple.

09:08:24 145481206mS Sip: SIPPhoneReceiver 31 disconnectIndication from tcp, srcaddress 10.0.1.124
09:08:24 145481206mS Sip: SipTCPUser 30 incoming f1857910 destroyed list size 0
09:08:24 145481675mS Sip: SipTCPUser 31 incoming f1857910 created local 10.0.1.1:5060 remote 10.0.1.124:23809 list size 1
09:08:24 145481879mS SIP Reg/Opt Rx: phone
REGISTER sip:sip.csijax.com SIP/2.0
From: <sip:136@sip.csijax.com>;tag=5b2b0a6453e02d55tv4d206k73c3225c2w50_F136
To: <sip:136@sip.csijax.com>
Call-ID: 1_5b2b0a64-1754aa276e6s4o1a46n2y8j5y5xr_R136
CSeq: 1 REGISTER
Max-Forwards: 70
Via: SIP/2.0/TCP 10.0.1.124:23809;branch=z9hG4bK1_5b2b0a647913c73d4n0383z1t736476g115_R136
Supported: eventlist,feature-ref,replaces,tdialog,vnd.avaya.stimulus-ipo
Allow: INVITE,ACK,BYE,CANCEL,SUBSCRIBE,NOTIFY,MESSAGE,REFER,INFO,PUBLISH,UPDATE
User-Agent: Avaya J179 IP Phone 3.0.0.1.6 (6)
Contact: <sip:136@10.0.1.124:23809;transport=tcp;avaya-sc-enabled>;q=1;expires=900;avaya-actions="presence.initiate-pubsub,presence.redirect";+avaya.gmtoffset="0:00";+avaya.js-ver="1.0";+avaya.model="J179";+avaya.sn="18WZ404004RF";+ava
ya.firmware="3.0.0.1.6";+av.ip.mode=4;+av.sdp.anat;+av.sip.sig=4;+av.sip.media=4;+av.sip.iptolerance;+sip.instance="<urn:uuid:00000000-0000-1000-8000-c81fea891f1a>";reg-id=1
Content-Length: 0

09:08:24 145481880mS Sip: SIPDialog f183b22c created, dialogs 3 txn_keys 1 video 1 presentation 1 camera 1 unsupp audio 0
09:08:24 145481881mS SIP Reg/Opt Tx: phone
SIP/2.0 403 Forbidden
Via: SIP/2.0/TCP 10.0.1.124:23809;branch=z9hG4bK1_5b2b0a647913c73d4n0383z1t736476g115_R136
From: <sip:136@sip.csijax.com>;tag=5b2b0a6453e02d55tv4d206k73c3225c2w50_F136
Call-ID: 1_5b2b0a64-1754aa276e6s4o1a46n2y8j5y5xr_R136
CSeq: 1 REGISTER
User-Agent: IP Office 11.0.0.2.0 build 23
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Server: IP Office 11.0.0.2.0 build 23
To: <sip:136@sip.csijax.com>
Content-Length: 0

09:08:24 145481882mS Sip: SIPDialog f183b22c deleted, dialogs 2 txn_keys 0
09:08:24 145481882mS Sip: SipTCPUser 31 incoming f1857910 destroyed list size 0

TheSmash · Dec 17, 2018

Is your SIP Domain under LAN1 > VOIP sip.csijax.com?

ACSS (SME)

gknight1 · Dec 17, 2018

it was, but I chnaged it a few days ago while troubleshooting to the IP address. I just changed it back and now I am able to login, and see it login in monitor which I wasn't seeing before, however I am still getting the acquiring service. I assume this is because I don't see it grabbing the 46specials file, I only see it grabbing the 46xxsettings file. How do I get it to grab the 46xxspecials file?

gknight1 · Dec 17, 2018

actually I looked in the 46xxsettings file and see the following settings already in there, so do I even need the auto generated 46xxspecials as it doesn't have any other settings in it?

TLSSRVRID 0
SET SIP_CONTROLLER_LIST 10.0.1.1:5060;transport=tcp
SET FQDN_IP_MAP "sip.csijax.com=10.0.1.1

TheSmash · Dec 17, 2018

Create a 46xxspecials.txt file;

Code:

## IPOFFICE/11.0.0.1.0 build 8 xxxxxxxxxxxxx AUTOGENERATED
IF $MODEL4 SEQ 1603 GOTO 16XXSPECIALS
IF $MODEL4 SEQ 1608 GOTO 16XXSPECIALS
IF $MODEL4 SEQ 1616 GOTO 16XXSPECIALS
IF $MODEL4 SEQ 9620 GOTO 96XXSPECIALS
IF $MODEL4 SEQ 9630 GOTO 96XXSPECIALS
IF $MODEL4 SEQ 9640 GOTO 96XXSPECIALS
IF $MODEL4 SEQ 9650 GOTO 96XXSPECIALS
IF $MODEL4 SEQ 9608 GOTO 96X1SPECIALS
IF $MODEL4 SEQ 9611 GOTO 96X1SPECIALS
IF $MODEL4 SEQ 9621 GOTO 96X1SPECIALS
IF $MODEL4 SEQ 9641 GOTO 96X1SPECIALS
IF $MODEL4 SEQ J129 GOTO J1X9SPECIALS
IF $MODEL4 SEQ J139 GOTO J1X9SPECIALS
IF $MODEL4 SEQ J169 GOTO J169SPECIALS
IF $MODEL4 SEQ J179 GOTO J179SPECIALS
IF $MODEL4 SEQ K165 GOTO K1XXSPECIALS
IF $MODEL4 SEQ K175 GOTO K1XXSPECIALS
GOTO GENERALSPECIALS
# 16XXSPECIALS
GOTO GENERALSPECIALS
# 96XXSPECIALS
GOTO GENERALSPECIALS
# 96X1SPECIALS
GOTO GENERALSPECIALS
# J1X9SPECIALS
GOTO GENERALSPECIALS
# J169SPECIALS
GOTO GENERALSPECIALS
# J179SPECIALS
GOTO GENERALSPECIALS
IF $SIG_IN_USE SEQ H323 GOTO J1X9H323SPECIALS
GOTO GENERALSPECIALS
# J1X9H323SPECIALS
GOTO GENERALSPECIALS
# K1XXSPECIALS
GOTO GENERALSPECIALS
# GENERALSPECIALS
SET TLSSRVRID 0
# GROUP_SETTINGS
IF $GROUP SEQ 1 GOTO GROUP_1
IF $GROUP SEQ 2 GOTO GROUP_2
IF $GROUP SEQ 3 GOTO GROUP_3
IF $GROUP SEQ 4 GOTO GROUP_4
IF $GROUP SEQ 5 GOTO GROUP_5
GOTO END
# GROUP_1
GOTO END
# GROUP_2
GOTO END
# GROUP_3
GOTO END
# GROUP_4
GOTO END
# GROUP_5
GOTO END
# END

You should see

# END
GET 46xxspecials.txt

At the end of your 46xxsettings.txt file. If you don't, upload a dummy 46xxsettings.txt file to the System > Primary folder, and then to proceed to delete it and it should recreate the Autogenerated 46xxsettings.txt with the above entry at the bottom.

ACSS (SME)

gknight1 · Dec 17, 2018

i have the 46xxspecials file it just wasn't pulling it, but I guess that is due to the 46xxseetings file that was auto generated didn't have the GET 46xxspecials.txt command.

my question is why do I even need the specials file when the settings are in the settings file already?

when I look under the SIP Proxy it shows a solid white circle and in the global settings its set to alternate as registration policy and avaya environment is set to off.

TheSmash · Dec 17, 2018

You only needed the 46xxspecials if you wanted to keep TLS enabled but have the J100 phones running over TCP.

ACSS (SME)

gknight1 · Dec 17, 2018

I feel like I'm really close, this is what I'm getting now... Look at the last line, it looks like its trying on a different port, not 5060? So right now it's not actually registering all the way like I thought with the extension.

10:45:09 3239934mS Sip: SipTCPUser 109 incoming f185c52c created local 10.0.1.1:5060 remote 10.0.1.124:29589 list size 1
10:45:09 3239980mS SIP Reg/Opt Rx: phone
REGISTER sip:sip.csijax.com SIP/2.0
From: <sip:136@sip.csijax.com>;tag=5b2b1329690758e3ii1q63w6ji6en2l1416_F136
To: <sip:136@sip.csijax.com>
Call-ID: 1_5b2b1329146ea3ef1q686m51v1i3u5ro3n3pj_R136
CSeq: 2 REGISTER
Max-Forwards: 70
Via: SIP/2.0/TCP 10.0.1.124:29589;branch=z9hG4bK1_5b2b133012ff97015s1b626t1h5a5775j4j2bj_R136
Supported: eventlist,feature-ref,replaces,tdialog,vnd.avaya.stimulus-ipo
Allow: INVITE,ACK,BYE,CANCEL,SUBSCRIBE,NOTIFY,MESSAGE,REFER,INFO,PUBLISH,UPDATE
User-Agent: Avaya J179 IP Phone 3.0.0.1.6 (6)
Contact: <sip:136@10.0.1.124:29589;transport=tcp;avaya-sc-enabled>;q=1;expires=900;avaya-actions="presence.initiate-pubsub,presence.redirect";+avaya.gmtoffset="0:00";+avaya.js-ver="1.0";+avaya.model="J179";+avaya.sn="18WZ404004RF";+ava
ya.firmware="3.0.0.1.6";+av.ip.mode=4;+av.sdp.anat;+av.sip.sig=4;+av.sip.media=4;+av.sip.iptolerance;+sip.instance="<urn:uuid:00000000-0000-1000-8000-c81fea891f1a>";reg-id=1
Content-Length: 0

10:45:09 3239981mS Sip: SIPDialog f18067c8 created, dialogs 4 txn_keys 2 video 1 presentation 1 camera 1 unsupp audio 0
10:45:09 3239982mS Sip: SIP REG: Local client can only register with local ports(transport=1 port=5060)

gknight1 · Dec 17, 2018

Ok, i figured it out... stupid me. I changed the system default TCP port on the LAN tab and forgot to change it back. It seems to be working now.

TheSmash · Dec 17, 2018

Not stupid. You're just figuring out how it all works!

ACSS (SME)

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