IVR System

[84Mike]

I have Avaya CM 2.2.2 w/ S8700 servers

I have been asked to look into voice recognition for calling departments and extensions. Anyone have any suggestions as to what direction I should look? I have never dealt with these systems at all, so...any help would be greatly appreciated.

 

[simreal]

Avaya has a suite of VRU but they are faily pricey.

Up to this point I haven't ever seen a customer impliment a voice recognition application that the customer liked. If this is internal that may not be an issue.

Unfortunately I don't know of any other vendors.


Good Luck with that project.

 

[SF0751]

Check out Nuance.

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
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