IVR on BCM

[SEastTech]

If anyone has any info on what it takes to implement IVR...I quoted an IVR and now I am being told as well as the IVR key codes I need something like Periproducer??? Any help would be appreciated as this is a very expensive thing I need to eat...

 

[NeilNobles]

We are going through the very same thing right now, you have to have the software to run the ivr. One of the ones that Nortel recomends is a peri program. You can buy the software toolkit and the keycodes to let you program your own but I belive that they are like $10,000. Then yo have to be able to write computer programs. I searched and searched trying to prove myself wrong, but it does not look like I am. If you contact Nortel they can put you in touch with the right people for the program.

Wish I had better news for you, Good Luck

 

[SEastTech]

Yes...I am at level 2 w/Nortel they sent a demo of the Peripro and it does not work. I am also looking at Plum...They have a web based IVR as well as hardware based at the customer site. A four port system runs around $10,000. I think the Peri was around $6000 but I am not sure what that includes...Let me know if you find anything and thanks!