Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations derfloh on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

IVR issue with IPOCC

Status
Not open for further replies.
serajeg

serajeg

IS-IT--Management
Joined
Jun 22, 2009
Messages
29
Location
EG
Hi All,
I made a task flow with an IVR script, the call disconnects once it reaches the IVR without even playing the IVR announcement.
when I remove the IVR from the task flow & connect the caller directly to an agent group, it works fine.
I reviewed the IVR script several times & verified it without any errors, I even used the exact same IVR example in the TBG with no success.
anyone had this issue before?
thanks in advance

Seraj
 
Sort by date Sort by votes
Have you assigned the script to an IVR and activated it?
What does the logs say?

"Trying is the first step to failure..." - Homer
 
Upvote 0 Downvote
Hi Janni78,
Yes, I assigned the script to an IVR & activated it.
I went through the logs but could not get any usable information.
below is the TaskServerManager log:
E6829e 17:03:55.528 TC_General LOCALE_USER_DEFAULT, LOCALE_IDEFAULTANSICODEPAGE=1252, result=5
E6830e 17:03:55.529 TC_General LOCALE_SYSTEM_DEFAULT, LOCALE_IDEFAULTANSICODEPAGE=1252, result=5
E6831e 17:03:55.529 TS_PABXCSTALinks TSOperationProcessor(PBXServer)::TSOPPabxLinkAdded::onExecute())
E6832e 17:03:55.529 TC_Info Connect pbx with TSPI interface. MS-TAPI is not used.
E6833e 17:03:55.529 TC_General AppName=TS_IPO_PBXServer name=PBXServer
E6834e 17:03:55.529 TC_General (AbsOrbNaming::resolve) success: resolved: /DefaultSystemName.System/TaskServerManager.Server/TaskServerManager.Object
E6835e TT_Version *******************************************************************************
TT_Version * Taskserver_IPO: version major=60, minor=22, patch=16 *
TT_Version * Build=9.1.0.2215, BuildDate=29-Sep-2015 16:15:02 *
TT_Version * << resurrection >> *
TT_Version * Using OrbHost= GMTIPOCC *
TT_Version * Using OrbPort= 49940 *
TT_Version * Running on host=GMTIPOCC *
TT_Version * logical host=GMTIPOCC *
TT_Version * FQDN=GMTIPOCC *
TT_Version * SSL CertPath=C:\ProgramData\{EDE9FF13-E867-4635-9436-4BC42D0C5E6F}\ipo\ *
TT_Version * SSL CertFile=cacert.crt *
TT_Version * processId=7024 *
TT_Version * current ProcessAffinityMasks: process=f, system=f *
TT_Version * Assigned cores=4 *
TT_Version * System cores=4 *
TT_Version * starttime=24 Sun Jan 03 17:03:55 2016 *
TT_Version * uptime (in seconds)=0 *
TT_Version * 0y, 0m, 0d, 1h, 0m, 0s *
TT_Version * IPOConnectionType=not initialized *
TT_Version * IPOSendPhoneMsg =off *
TT_Version * gTSETimeout =15 *
TT_Version * gIPOWaitAlertTimeout=20 *
TT_Version * gIPOWaitConnectedTimeout=20 *
TT_Version * DBVersion= 64.1 *
TT_Version * DBVersion= 64001 *
TT_Version *******************************************************************************
E6836e 17:03:55.540 TC_General Category TS_Config switched on
E6837e 17:03:55.540 TC_General Category TS_Monitor switched on
E6838e 17:03:55.540 TC_General TSManObserver_impl::connect(): got TSM proxy from orb. Register observer was successfull.
E6839e 17:03:55.541 TS_TSM Connection to Taskservermanager established.
E6840e 17:03:55.541 TC_General Category TS_Routing switched on
E6841e 17:03:55.541 TC_General Category TS_TaskConnection switched on
E6842e 17:03:55.541 TC_General Category TS_Pabx at PBXServer switched on
E6843e 17:03:55.541 TC_General Category TS_TAPIEventing at PBXServer switched on
E6844e TT_Version *******************************************************************************
TT_Version * Taskserver_IPO: version major=60, minor=22, patch=16 *
TT_Version * Build=9.1.0.2215, BuildDate=29-Sep-2015 16:15:02 *
TT_Version * << resurrection >> *
TT_Version * Using OrbHost= xxxxx *
TT_Version * Using OrbPort= 49940 *
TT_Version * Running on host=xxxxx *
TT_Version * logical host=xxxxx *
TT_Version * FQDN=GMTIPOCC *
TT_Version * SSL CertPath=C:\ProgramData\{EDE9FF13-E867-4635-9436-4BC42D0C5E6F}\ipo\ *
TT_Version * SSL CertFile=cacert.crt *
TT_Version * processId=7024 *
TT_Version * current ProcessAffinityMasks: process=f, system=f *
TT_Version * Assigned cores=4 *
TT_Version * System cores=4 *
TT_Version * starttime=24 Sun Jan 03 17:03:55 2016 *
TT_Version * uptime (in seconds)=0 *
TT_Version * 0y, 0m, 0d, 1h, 0m, 0s *
TT_Version * IPOConnectionType=not initialized *
TT_Version * IPOSendPhoneMsg =off *
TT_Version * gTSETimeout =15 *
TT_Version * gIPOWaitAlertTimeout=20 *
TT_Version * gIPOWaitConnectedTimeout=20 *
TT_Version * DBVersion= 64.1 *
TT_Version * DBVersion= 64001 *
TT_Version *******************************************************************************
E6873e 17:03:57.543 TC_General TSOperationProcessor::TSOPRegisterTaskServer onExecute called:
E6874e 17:03:57.543 TC_General TSOperationProcessor::TSOPRegisterTaskServer registerTaskServerWithAnnotation called successfully... now wait for createObserverSession called from TSM and Kernel...
E7064e 17:04:00.546 TS_PABXCSTALinks TSOperationProcessor(PBXServer)::TSOPPabxStartCommunication::onExecute() tspi type= 1 )
E7065e 17:04:00.546 TS_TSPISocket TSTSPISocketConnection(192.168.42.1:50797)::connect_start: deadline timeout 60sec
E7066e 17:04:00.547 TS_Pabx TSPabx(PBXServer)::startCommunication called.
E7067e 17:04:00.547 TS_TSPISocket TSTSPISocketConnection(192.168.42.1:50797)::connect_complete: start reading and authentication to IPO
E7068e 17:04:00.548 TS_TAPID TSTSPIEventReceiver::onNATSPI_LINELIST receives 36 new lines.
E7069e 17:04:00.557 TS_TAPID TSTSPIEventReceiver::onNATSPI_LINELIST receives 1 new lines.
E7070e 17:04:00.557 TS_TAPID TSTSPIEventReceiver::onNATSPI_SYSINFO -> authenticate=1, cause=0,
E7071e 17:04:00.557 TC_General TSTAPIEventCBTSPISocketConnectionEstablished::process() m_pSocketConnection=192.168.42.1 port=50797
E7085e 17:04:01.559 TC_General TSM->T: TSManObserver_impl::onTaskServerAddedEvent received own event. Observation session between own instance and TaskserverManager in both directions established.
E7136e 17:04:05.549 TC_General TSPabx(PBXServer)::setTSState: oldState=Null, newState=Active
E7137e 17:04:05.549 TC_General TSTAPIMonitorThread::onPabxStateChanged called. oldState=Null, newState=Active
E7147e 17:04:05.789 TC_General TSE_R->T: TSERouteServerAdapter_impl::newRouteServer called. serverId=facc7b56d8010000, ior=0: giop:tcp:169.254.129.5:53001 , repositoryId=IDL:com.tenovis/cc/ts/voiceext/RouteServer:1.0
E7164e 17:04:06.790 TS_Config TSOperationProcessor::TSOPReloadApplicationData onExecute called for agentId=facc7b56d8010000
E7253e 17:04:12.848 TC_General TSOperationProcessor::TSOPRegisterTagProvider onExecute called
E7254e 17:04:12.848 TC_General TSPabx(PBXServer)::setExternalRoutingServiceAvailable: oldMode=INactive, newMode=active
E7255e 17:04:12.848 TC_General TSPabx(PBXServer)::setTSState: oldState=Active, newState=RouteActive
E7256e 17:04:12.848 TC_General TSTAPIMonitorThread::onPabxStateChanged called. oldState=Active, newState=RouteActive
E7983e 17:05:20.669 TS_TaskConnection TSTaskConnection(dev=00224000060:tcId=5b38895645000400:taskId=5b38895645000300:callId=0x0:state=NULL:calling=00224000060)::setState: newState=INITIATED, newCause=0:EPNull :Null, oldCause=0:EPNull :Null
E7984e 17:05:20.669 TS_TaskConnection TSTaskConnection(dev=00224000060:tcId=5b38895645000400:taskId=5b38895645000300:callId=0x0:state=INITIATED:calling=00224000060)::setState: newState=CONNECTED, newCause=0:EPNull :Null, oldCause=0:EPNull :Null
E7985e 17:05:20.669 TS_Routing TSTaskConnection(dev=707:tcId=5b38895645000500:taskId=5b38895645000300:callId=0x18:state=NULL:calling=00224000060)::setTSETcId m_tseTcId=0000000051010000 new tseTCId=5b38895645000700
E7986e 17:05:20.669 TS_Routing TSTaskConnection(dev=707:tcId=5b38895645000500:taskId=5b38895645000300:callId=0x18:state=NULL:calling=00224000060)::setTSETcId added this tc with the tseTcId=5b38895645000700 in globalTC list.
E7987e 17:05:20.669 TS_TaskConnection TSTaskConnection(dev=707:tcId=5b38895645000500:taskId=5b38895645000300:callId=0x18:state=NULL:calling=00224000060)::setState: newState=GENERATING, newCause=0:EPNull :Null, oldCause=0:EPNull :Null
E7988e 17:05:20.669 TS_TSI T->A:TSVEP_impl(e316845641000000:companymainmenu:707): EPTaskRouteReqEvent: taskId=5b38895645000300 taskConnId=5b38895645000500 callingAddress=EPAddress: type=3:EPAddressExtern address=00224000060 epId=5b3889564f000200 calledAddress=EPAddress: type=1:EPAddressUnknown address=707 epId=0000000051010000 extData= Any: not streamable
E8004e 17:05:21.529 TS_Routing TSScriptDSPF(DSPFScr_Good afternoon)::switchAnnouncement tseTCId=5b38895645000700 tcId=5b38895645000500, taskId=5b38895645000300, callId=0x18 calling=00224000060
E8005e 17:05:21.543 TS_TaskConnection TSTaskConnection(dev=707:tcId=5b38895645000500:taskId=5b38895645000300:callId=0x18:state=GENERATING:calling=00224000060)::setState: newState=QUEUED, newCause=0:EPNull :Null, oldCause=0:EPNull :Null
E8010e 17:05:21.944 TS_TaskConnection TSTaskConnection(dev=DSPFScr_Good afternoon:tcId=5b38895645000800:taskId=5b38895645000300:callId=0x0:state=NULL:calling=00224000060)::setState: newState=ANNOUNCE, newCause=0:EPNull :Null, oldCause=0:EPNull :Null
E8011e 17:05:21.944 TS_Routing TSContextObjAnnounce::onSuccess: age=422ms announcementScript routeTCId=5b38895645000500 tseTCId=5b38895645000700, taskId=5b38895645000300 script=DSPFScr_Good afternoon scriptTCId=5b38895645000800 calling= callId=0x18
E8012e 17:05:21.944 TS_TaskConnection TSTaskConnection(dev=707:tcId=5b38895645000500:taskId=5b38895645000300:callId=0x18:state=QUEUED:calling=00224000060)::setState: newState=ANNOUNCE, newCause=0:EPNull :Null, oldCause=0:EPNull :Null
E8110e 17:05:31.289 TS_TaskConnection TSTaskConnection(dev=DSPFScr_Good afternoon:tcId=5b38895645000800:taskId=5b38895645000300:callId=0x0:state=ANNOUNCE:calling=00224000060)::setState: newState=END, newCause=0:EPNull :Null, oldCause=0:EPNull :Null
E8111e 17:05:31.289 TS_TaskConnection TSTaskConnection(dev=707:tcId=5b38895645000500:taskId=5b38895645000300:callId=0x18:state=ANNOUNCE:calling=00224000060)::setState: newState=QUEUED, newCause=0:EPNull :Null, oldCause=0:EPNull :Null
E8112e 17:05:31.289 TS_TaskConnection TSTaskConnectionDtor: dev=DSPFScr_Good afternoon:tcId=5b38895645000800:taskId=5b38895645000300:callId=0x0:state=END:tseTcId=0000000051010000)
E8113e 17:05:31.289 TS_Routing TSTaskConnection(dev=DSPFScr_Good afternoon:tcId=5b38895645000800:taskId=5b38895645000300:callId=0x0:state=END:calling=00224000060)::resetTSETcId m_tseTcId=0000000051010000 to CCId::nil. Removing from globalTCMap.
E8116e 17:05:31.548 TS_Routing TSScriptDSPF(DSPFScr_unique)::switchAnnouncement tseTCId=5b38895645000700 tcId=5b38895645000500, taskId=5b38895645000300, callId=0x18 calling=00224000060
E8121e 17:05:31.952 TS_TaskConnection TSTaskConnection(dev=DSPFScr_unique:tcId=5b38895645000900:taskId=5b38895645000300:callId=0x0:state=NULL:calling=00224000060)::setState: newState=ANNOUNCE, newCause=0:EPNull :Null, oldCause=0:EPNull :Null
E8122e 17:05:31.952 TS_Routing TSContextObjAnnounce::onSuccess: age=406ms announcementScript routeTCId=5b38895645000500 tseTCId=5b38895645000700, taskId=5b38895645000300 script=DSPFScr_unique scriptTCId=5b38895645000900 calling= callId=0x18
E8123e 17:05:31.952 TS_TaskConnection TSTaskConnection(dev=707:tcId=5b38895645000500:taskId=5b38895645000300:callId=0x18:state=QUEUED:calling=00224000060)::setState: newState=ANNOUNCE, newCause=0:EPNull :Null, oldCause=0:EPNull :Null
E8166e 17:05:36.052 TS_Routing TSOperationProcessor::TSOPCheckTSEQueueCall onExecute called for tcId=5b38895645000500 taskId=5b38895645000300 oldCount=1 newCount=5 state changed 4 times. OK. Returning
E8250e 17:05:44.108 TS_TaskConnection TSTaskConnection(dev=DSPFScr_unique:tcId=5b38895645000900:taskId=5b38895645000300:callId=0x0:state=ANNOUNCE:calling=00224000060)::setState: newState=END, newCause=0:EPNull :Null, oldCause=0:EPNull :Null
E8251e 17:05:44.108 TS_TaskConnection TSTaskConnection(dev=707:tcId=5b38895645000500:taskId=5b38895645000300:callId=0x18:state=ANNOUNCE:calling=00224000060)::setState: newState=QUEUED, newCause=0:EPNull :Null, oldCause=0:EPNull :Null
E8252e 17:05:44.108 TS_TaskConnection TSTaskConnectionDtor: dev=DSPFScr_unique:tcId=5b38895645000900:taskId=5b38895645000300:callId=0x0:state=END:tseTcId=0000000051010000)
E8253e 17:05:44.108 TS_Routing TSTaskConnection(dev=DSPFScr_unique:tcId=5b38895645000900:taskId=5b38895645000300:callId=0x0:state=END:calling=00224000060)::resetTSETcId m_tseTcId=0000000051010000 to CCId::nil. Removing from globalTCMap.
E8259e 17:05:44.575 TS_Routing TSRequestDropTC::processcompanymainmenu): tcId=5b38895645000500
E8260e 17:05:44.575 TS_Routing TSTaskConnection(dev=707:tcId=5b38895645000500:taskId=5b38895645000300:callId=0x18:state=QUEUED:calling=00224000060)::drop topic connection.
E8261e 17:05:44.580 TS_TaskConnection TSTaskConnection(dev=707:tcId=5b38895645000500:taskId=5b38895645000300:callId=0x18:state=QUEUED:calling=00224000060)::setState: newState=END, newCause=0:EPNull :Null, oldCause=0:EPNull :Null
E8262e 17:05:44.580 TS_TaskConnection TSTaskConnectionDtor: dev=707:tcId=5b38895645000500:taskId=5b38895645000300:callId=0x18:state=END:tseTcId=5b38895645000700)
E8263e 17:05:44.580 TS_Routing TSTaskConnection(dev=707:tcId=5b38895645000500:taskId=5b38895645000300:callId=0x18:state=END:calling=00224000060)::resetTSETcId m_tseTcId=5b38895645000700 to CCId::nil. Removing from globalTCMap.
E8317e 17:05:49.584 TS_TaskConnection TSTaskConnection(dev=00224000060:tcId=5b38895645000400:taskId=5b38895645000300:callId=0x0:state=CONNECTED:calling=00224000060)::setState: newState=END, newCause=0:EPNull :Null, oldCause=0:EPNull :Null
E8318e 17:05:49.584 TS_TaskConnection TSTaskConnectionDtor: dev=00224000060:tcId=5b38895645000400:taskId=5b38895645000300:callId=0x0:state=END:tseTcId=0000000051010000)
E8319e 17:05:49.584 TS_Routing TSTaskConnection(dev=00224000060:tcId=5b38895645000400:taskId=5b38895645000300:callId=0x0:state=END:calling=00224000060)::resetTSETcId m_tseTcId=0000000051010000 to CCId::nil. Removing from globalTCMap.
 
Upvote 0 Downvote
Check the IVR log when making a call.

"Trying is the first step to failure..." - Homer
 
Upvote 0 Downvote
I am not able to get the IVR log while making a call as I am newbie to the IPOCC.
Whre could I get the IVR logs?
 
Upvote 0 Downvote
from TTraceConsole

"Trying is the first step to failure..." - Homer
 
Upvote 0 Downvote
I used TTrace Console but could not get IVR logs although I selected the IVR.
here is a sample of what I get:
P3384d 16:04:39.520 VC_Heartbeats [0x00001B4C] CHAP_COM_CHAP, sending alive, leaving
P3385d 16:04:39.520 VC_Heartbeats [0x00001B4C] CHAP_CHAP, sending alive to IS/NS 0x00E863D0 0x2
P3386d 16:04:39.520 VC_Heartbeats [0x00001B4C] CHAP_CHAP, sending alive to main IS
P3387d 16:04:39.520 VC_Heartbeats [0x00001B4C] CHAP_CHAP, sending alive to main NS
P3388d 16:04:39.577 TC_General [0x000016F8] CHAP_CHAP, waiting for CHAP resources to become available ...
P3389d 16:04:39.678 TC_General [0x000016F8] CHAP_CHAP, waiting for CHAP resources to become available ...
P3390d 16:04:39.779 TC_General [0x000016F8] CHAP_CHAP, waiting for CHAP resources to become available ...
P3391d 16:04:39.880 TC_General [0x000016F8] CHAP_CHAP, waiting for CHAP resources to become available ...
P3392d 16:04:39.981 TC_General [0x000016F8] CHAP_CHAP, waiting for CHAP resources to become available ...
P3393d 16:04:40.021 VC_Heartbeats [0x00001B4C] CHAP_COM_CHAP, sending alive to all services
P3394d 16:04:40.021 VC_Heartbeats [0x00001B4C] CHAP_COM_CHAP, sending alive, cleaning up
P3395d 16:04:40.021 VC_Heartbeats [0x00001B4C] CHAP_COM_CHAP, sending alive, leaving
P3396d 16:04:40.021 VC_Heartbeats [0x00001B4C] CHAP_CHAP, sending alive to IS/NS 0x00E863D0 0x2
P3397d 16:04:40.021 VC_Heartbeats [0x00001B4C] CHAP_CHAP, sending alive to main IS
P3398d 16:04:40.021 VC_Heartbeats [0x00001B4C] CHAP_CHAP, sending alive to main NS
P3399d 16:04:40.082 TC_General [0x000016F8] CHAP_CHAP, waiting for CHAP resources to become available ...
P3400d 16:04:40.182 TC_General [0x000016F8] CHAP_CHAP, waiting for CHAP resources to become available ...
P3401d 16:04:40.283 TC_General [0x000016F8] CHAP_CHAP, waiting for CHAP resources to become available ...
P3402d 16:04:40.384 TC_General [0x000016F8] CHAP_CHAP, waiting for CHAP resources to become available ...
P3403d 16:04:40.485 TC_General [0x000016F8] CHAP_CHAP, waiting for CHAP resources to become available ...
P3404d 16:04:40.521 VC_Heartbeats [0x00001B4C] CHAP_COM_CHAP, sending alive to all services
P3405d 16:04:40.521 VC_Heartbeats [0x00001B4C] CHAP_COM_CHAP, sending alive, cleaning up
P3406d 16:04:40.521 VC_Heartbeats [0x00001B4C] CHAP_COM_CHAP, sending alive, leaving
P3407d 16:04:40.521 VC_Heartbeats [0x00001B4C] CHAP_CHAP, sending alive to IS/NS 0x00E863D0 0x2
P3408d 16:04:40.521 VC_Heartbeats [0x00001B4C] CHAP_CHAP, sending alive to main IS
P3409d 16:04:40.521 VC_Heartbeats [0x00001B4C] CHAP_CHAP, sending alive to main NS
 
Upvote 0 Downvote
could this e the reason for this issue? waiting for CHAP resources to become available ...
 
Upvote 0 Downvote
I managed to reconfigure the CHAP server for the IVR, now I do not get the waiting for CHAP resources to become available error message but I get a new error message as below:
Z4326d 17:26:23.814 VC_INT_ERROR [0x00003BF4] TSE_Package::got invalid TaskserverId
I am not sure where to configure the TaskserverId to clear this error as I think that this is the reason for not having my IVR working.
BR,
 
Upvote 0 Downvote
HI Janni78,
I managed to to get the IVR working correctly.
thank you for your valuable support.
BR,
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

R
  • Locked
  • News News
restore ipocc failed
Replies
1
Views
918
ramonporto
R
shafqat1981
  • Locked
  • Question Question
AVAYA IPOCC Reporting issue
Replies
1
Views
884
densho0
densho0
Menniss
  • Locked
  • Question Question
IPOCC Automatic report folder - change from default
Replies
0
Views
751
Menniss
Menniss
Seth Cheuvront
  • Locked
  • Question Question
IPOCC and IP Office 500 Connectivity
Replies
1
Views
2K
BFG9K
BFG9K
lp_trd
  • Locked
  • Question Question
Avaya IPOCC Web interface personalization
Replies
0
Views
668
lp_trd
lp_trd

Part and Inventory Search

Sponsor

Back
Top