Issue with Line Supervision

[CTCINY]

I have a customer who recently switched to a cable company phone carrier. They have a CICS with 6.1 S/W and Call Pilot 100. Issue here is that the carrier does not provide line supervision on there trunks. The Call Pilot answers calls on 0 rings and if the caller hangs up it does not disconnect from the system and the call gets forwarded to the operator. I checked the trunk programming and trunk mode is set to Supervised. Is there any work around for getting the trunks to disconnect if there is no line supervision from the carrier?

___________________________________________
If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[curlycord]

You could try to play with the DISCON timers on that line card under hardware.
Try each timer untill it seems to work or they will have to go back to other carrier.

Sometimes they now call it Cut Off on Disconnect COD so double check with carrier on the right terminalolgy or the cable company needs to get of the business line dept.




=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[RikRodgers]

We use Comcast Cable for our lines, and they do provide disco. Your provider should, too. It's been around forever, by whatever name they want to call it.

Threaten to switch back if they don't get it fixed, and I'm sure they'll start paying attention.

 

[CTCINY]

Actually Rik the carrier is Comcast and they are saying they don't provide it. Curly I'll give that try tomorrow when I go back and let you know how I make out.

___________________________________________
If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[RikRodgers]

I'll see if I can get some contact numbers for you. The Comcast salesman that sold us the service used to work for us. I've got him on speed dial.

How can I contact you?

 

[CTCINY]

tomlaino@cleartone.com

___________________________________________
If it's true that our species is alone in the universe, then I'd have to say that the universe aimed rather low and settled for very little.---George Carlin

 

[jerryreeve]

the carrier probably just dosen't call is line supervision. try some new words to them probably; calling party disconnect, disconnect supervision, call completion disconnect.

----------------------------
Hill?? What hill??
I didn't see any $%@#(*$ Hill!!
----------------------------
JerryReeve
Communication Systems Int'l
com-sys.com