Issue login in phone on vmware server edition 1

[Zero6]

Hi All,

I have an issue where I cannot login phones on the new pbx that is installed in vmware.
The phones are connected to an avaya CM and now will be migrated to a new VMware server edition version 11
The phones that we tested are getting the update from the server in the vmware, but when logging in, we get login error, any we used the correct code.
What I noticed was that h323 gatekeeper is enabled, could this be causing the login issue?

Thank you in advance

 

[TouchToneTommy]

What kind of phones?
Did you create the proper extension type (SIP or H.323)?
Did you program an extension password?
Is the SIP Registrar or H.323 Gatekeeper enabled on the LAN port that the phones will connect to?

 

[Zero6]

Hi TouchToneTommy,

The phone are the 9608
I created extension type H.323
The Sip register is enabled and H.323 gatekeeper is disable now. I will tested it tomorrow

 

[TouchToneTommy]

You must have H.323 gatekeeper enabled for H.323 phones.
On each H.323 extension fill in the Phone Password / Confirm Phone Password field and use that for logging in the extension

 

[Zero6]

OK, I will enable the gatekeeper.
But isn't normally the login in telephony tab--> supervisor settings that we use to for the phones?

 

[TouchToneTommy]

Not since R10

 

[Zero6]

Thanks Tommy,

It worked, still find it weird that they changed it like that