ISDN30 Sky Gamma

[3Sixty]

Hi Everyone,

I was wondering if anyone else has experienced this problem. We have a client with an IP office 500 V1 with a full ISDN30e circuit with BT. The problem has only started recently. When a Sky or Gamma customers rings the site the call rings engaged to the Sky or Gamma Caller, but rings once on site and then drops the call. This only happens on IP phones and if you redirect the incoming call to an analogue handset it works fine. I have tried changing a few things but I wondering if anyone else has experienced this. We are now getting the same issue happening on some other sites but again IP office 500 v1 releases 4.2, 5.0 and we upgraded a site to release 6.1 to try and eliminate this but the fault still occurs. It is only ISDN30 and Gamma or Sky customers no other type of lines or providers give the issue.

I could not find anything but was wondering if anyone else has had this issue.

Thanks,
Marshall

 

[hairlessupportmonkey]

you will need to run a monitor trace and post it here with a call the fails

ACSS - SME

 

[IPGuru]

We have seen similar
Sky/gamma are not processing their outbound calls correctly
this is somthing that Sky/Gamma will need to resolve.


I do not Have A.D.D. im just easily, Hey look a Squirrel!

 

[amriddle01]

Good luck getting through to the correct department to report it (not benig a customer), and then getting them to belive it's not your issue

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[hairlessupportmonkey]

Gamma Support Number - 08081788000

they will need 5 examples with times and dates.

ACSS - SME

 

[amriddle01]

Sky will be the fun part

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[hairlessupportmonkey]

Sky might just be putting their calls over Gamma anyway!

ACSS - SME