Is there a way to measure...?

[PeaveyPhones]

Our attendant consoles are manned (actually womanned) between 8am nd 5pm. After that, our security guards, who have an atd-qcalls button, dial *8 (Trunk Answer Any Station feature code) to answer calls.

Is there a way to measure how many calls they get?

My MicroCall call acounting does not seem to see the call.

Richard

PS Howcome in the Star Trek series they don't use acronyms? Would the Matter Anti-Matter Inducer be called a MAMI?
"Scotty, when are you gonna get that MAMI online?"

The unexamined life is not worth living; Socrates

 

[mikeydidit]

Are your attendants and the other number both in your intra switch CDR. I had the same problem with Microcall not capturing everything until I added all of my numbers.

Mike Jones
LSUHSC

 

[PeaveyPhones]

The PBX will not allow me to put the two extensions (1000 and 1181) I use for calls to the attendant to be placed in the Intra-Switch CDR. When I try it (the evil PBX) tells me, no mocks me, "1000" Extension cannot be administered for Intra-Switch CDR.

The unexamined life is not worth living; Socrates

 

[ckawakam]

To get a peg count of calls and CCS used on our attendants, I use: li mea att pos

Chelsea

 

[cyberjamos]

I'm using the Listed-Directory Numbers (LDN) to route calls for certain DDI's into the attendant console; the receptionists are adamant they are getting 100+ calls per hour yet the "list meas att pos" or "list meas att group" shows for example 60; nowhere near the numbers it should be - I've even resorted to having the attendat as the DDI rather than using LDN and still no joy - any ideas?!?!?

Cheers,
NJ

PS: Please let me know if my advice has been of any use.