is there a shorter way to transfer into voice mails? 3

[AnnetteLee]

Regarding the reception desk transferring calls to voice mail, it has
come to my attention that the procedure is to press 7001, wait for
prompt, press extension number, #, and then hit transfer. Please let me
know if there is a shorter way for the receptionist to transfer calls to
voice mail.

 

[bochieboy]

We use Express Voice Messaging, with CallPilot Manager version 02.01.27.22, what type of vm do you have?

 

[srmega41]

The only way I can think of would be to build a Phantom DN or an ACD that forwarded into voicemail, and the DN table that placed the call into the right mailbox. This would require one new DN for every number.

For example: x 7050 has a mail box. New DN 8050 is an ACD queue with Night Call Forward (NCFW) set to voicemail. Within voicemail, build a DN table for 8050 to send the call to mailbox 7050.

Receptioninst now transfers calls to 8050, and the go directly into mailbox 7050.

This is not a good solution, but would reduce the number of actions required. You can see this could get out of hand quickly, depending on the number of callers your receptionist has to send to mailboxes.

Hope this helps,

Scott M.

 

[AnnetteLee]

ok one more quick question shouldn't they be able to just transfer their call to the ext. and if the reciever is on the line it should just go into voicemail?

 

[srmega41]

Yes, if their phone is set to go to voicemail directly. You could have a short hunt, that would ring to a second line before going to voicemail. All this depends on what you have programmed on each phone.

If you make a change on all the phones, or show LHK is 0, then your idea about going directly if they are busy is correct, assuming the FDN and HUNT are to voicemail.

Scott M.

 

[AnnetteLee]

meridian 13 sorry I should have posted that in the beginning

 

[johnpoole]

yes, our att just transfers to the station and never knows if the caller goes to mail.. each set with mail is cls hta fna mwa sfa plus hunt 3301 fdn 3301, is the user has multi lines i use lhk to cover the number of keys they need to answer. with fdn set if the call uses lhk to ring key 3 and that is not answered, the call still goes to mail. sfa works when a boss forwards his calls and that station doesn't answer, the call goes to the correct mail

john poole
bellsouth business
columbia,sc