IPSwitch WS-FTP Pro error 2

[nh39]

Hi,

We're having trouble installing WS-FTP on a couple of Windows 2000 Pro PCs. Admin and Power Users can run the application with no problem but when a standard user (with Full control permission to the WS-FTP folder and IPSwitch registry keys) tries to open wsftppro.exe, it displays an error message: "wsftppro.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created."

In the event log, we found the error log. Source: "DrWatson"; Type: "Information" (blue I); Description: "The application,,generated an application error The error occured on 05/17/2004 @ 10:41:25. 195 The exception generated was c0000005 at address 22714B36 (ClpsConnCtrl::GetFolder)"

While I'm doing some research on the error, hopefully someone will the answer for it. Any suggestion is appreciated.

 

[PAndersen]

Have the users access to the local start folder ?

 

[nh39]

Hi PAndersen,

Thank you for the tip, but I'm just not sure what you mean. If you don't mind, could you give me some more info? Thanks again.

 

[PAndersen]

When WS_FTP is started, you access a local directory listing in the left pane provided the user has access to that directory.

 

[nh39]

I've found the cause and a sort of workaround. PAndersen, though, it wasn't exactly the local directory (c:\program files\ws-ftp), you were very close.

The problem occured after I copied a user profile to the default user. The ini and certificates files in the application data\ipswitch\ws_ftp folder keeps pointing to the template user. Beside the local directory you mentioned, WS-FTP also tries to open the Sites from the application data\ipswitch\ws_ftp folder of the template user instead of of the current user. Thus, only members of administrators or users with explicit permision to access the application data\ipswitch\ws_ftp folder of the template user can run WS-FTP.

By giving the everyone group permission to that IPSwitch folder, we can temporarily resolve the problem. But, there's a drawback. Now all of the users use the same Sites folder.
The workaround:
Let's say the template user is Jane Fan and she is the only standard user who run WS-FTP. Now we want Joe Blow to also be able to run WS-FTP but don't want to give him access to Jane Fan's profile.
1) Add Joe Blow to the administrators group
2) Logon as Joe Blow
3) Uninstall WS-FTP and delete the WS-FTP folder under Program Files. (Note: if we uninstall it under Jane Fan, her IPSwitch folder under Application Data will be removed and she won't be able to run WS-FTP anymore)
4) Still under Joe Blow, install WS-FTP
5) Remove Joe Blow from the administrators group
Now, both standard users Jane Fan and Joe Blow can run WS-FTP and each has his or her own sites folder.

 

[PAndersen]

Maybe it should be possible to change the reference from
the application data\ipswitch\ws_ftp folder to a %username% folder (?) Anyway, you solved the problem, and I return one of the stars !