IPOffice 8.1(67) ip phones no longer all page.

[RodneyMcSnow]

The customer has up office 500v2 with 8.1(67) and all up phones 9620 and 9640 the all page feature use to work no problems but now when you press all page button ((Group Page) all phones speaker button lights up then call is disconnected

I verified myself on-site that buttons are correct and they select (group page) and the correct hunt group ext499 named All Page.
I was able to reproduce the issue. So, I then rested a new hunt group with 2 9640 in the group called it test page and ext 498 it is built as collective with no queuing and no vmail. and is a regular hunt group. Also made sure that each of the phones only have the new page button with new page group selected.

I made sure to remove these 2 phones from the other page group and saved config and did a reboot.
Then I proceeded to perform a all page and same issue

In extension, all phones have fast start disabled and direct media path enabled.
Customer has 2-vcm64 but no problem other than paging.

NOTE: customer does their own adds, moves, changes and I noticed they are running a higher firmware on the phones than what was originally installed at installation time. Customer confirmed that they do update their firmware on the phones when a new release is available.


Here is a monitor trace:
When I hit the button, I can see on an extension that I am paging too that the Speaker Icon on the phone goes red for half a second, and then drops.

In System Status, for the extension making the call, this is the output I get:
11/9/16 10:57:07 AM-488ms Extension = 293, Pressed Programmed Button, Button Number = 9, Label = Group Paging
11/9/16 10:57:07 AM-511ms Extension = 293, State = Busy Wrap Up
11/9/16 10:57:09 AM-512ms Extension = 293, State = Idle
11/9/16 10:57:10 AM-611ms Extension = 293, Pressed Programmed Button, Button Number = 9, Label = Group Paging
11/9/16 10:57:10 AM-634ms Extension = 293, State = Busy Wrap Up
11/9/16 10:57:12 AM-636ms Extension = 293, State = Idle

For an extension receiving the call I see:
11/9/16 10:57:41 AM-089ms Extension = 256, State = Busy Wrap Up
11/9/16 10:57:41 AM-091ms Extension = 256, State = Idle
11/9/16 10:57:43 AM-472ms Extension = 256, State = Busy Wrap Up
11/9/16 10:57:43 AM-474ms Extension = 256, State = Idle

 

[Westi]

You could try and just use half the phones and see if that still does the same thing.
If yes go less and maybe also try a single one.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[RodneyMcSnow]

Yep, already did that, as listed in the information provided above.
Built 2-new phones with different ext numbers, new page group etc and same problem.

I'm going to default the system and try it to rule out corruption.

 

[Westi]

Sorry Rodney
reading on a 4.5 inch screen in a moving bus seems no longer OK for a guy with bifocal glasses.

I would definitely make sure that the release of the phones matches the system though. I know that newer releases should have the bug fixes for the phones but it also has more stuff than just that to make things work "better"

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter