IPOCC 9.1.11-No license server registered. Check your installation 5

[Loremtz]

Hi everyone!
I have a problem installing the Avaya Contact Center User Interface in the Agent's PC.
When I start the application this message appears: "No license server registered. Check your installation"
I tried writting the hosntame and IP of IPOCC in the host table on the Agent's PC but it seems like nothing work.
I need to say that this client particulary doesn't have a domain server, so the IPOCC is not in domain, the same happens with the PC's.
I have an IPO 500v2 9.1.4 and IPOCC 9.1.11


Any advice?
Regards!

 

[holdmusic34]

You probably haven't done the certificates as well.
In that case you need to change to IPOCC Connection to the IP Office to TCP.
If you don't have a split FQDN set up for the IP Office and the IPOCC server then you need to use an IP address to get resolution.

With your specific problem, do this:
Modify the hosts file on the problem PC and put an entry in for the FQDN of the IPOCC server.


• Open notepad with Administrator privileges.
• File>Open>C:\Windows\System32\drivers\etc
• Change ‘All Files’ to ‘Text Documents’ to display the hosts file
• Try entering this IP address against the new host name:
The IP Address of your IPOCC Server The FQDN of your IPOCC server





Try to spend the next 10 seconds not thinking about a blue eyed polar bear.

 

[Loremtz]

thank you holdmusic34
Maybe you are right and I'm wrong in the certificates, actually this is confusing for me. Can you tell me what kind of certificates are needed to load in the Agent's machine?
I tried again changed the IPOCC hostname for IP in the Avaya UI installation without luck. The firewall is disabled, the IP of Agent's pc is in the same subnet of IPOCC to avoid network problems in this test, but nothing is working. I'm looking for information in Avaya support but I can't find help.

 

[holdmusic34]

Your dns host name is not resolving at the router. You need to modify the users hosts file.

Try to spend the next 10 seconds not thinking about a blue eyed polar bear.

 

[Loremtz]

I don't think problem is in the hostname, maybe is in another service of IPOCC.
I Obtained the next logs from server, advices?

TT_Version * IP Office Contact Center User Interface version 91.4.24000.19200 *
TT_Version * BCC version 9.1.11.0 *
TT_Version * Build date/time: Apr 25 2017 00:43:22 *
TT_Version * Copyright 1995 - 2017 Avaya Inc. *
TT_Version *******************************************************************************
E2767b 15:06:41.146 TC_General [AbsOrb(00000000)::Absorb__InitialiseSSL] enableSSL=false, certFile=, keyFile=, keyFilePassword=
E2768b 15:06:41.146 TC_General [AbsOrb(00000000)::Absorb__createCorbaNameURI] result=corbaname::1.2@IPOCCSERVER:2809, hostname=IPOCCSERVER, port=2809, SSL=false
E2769b 15:06:41.146 TC_General (Absorb__determineEndpointAddresses) (nameservicehost=IPOCCSERVER, nameserviceport=2809) try to determine contextName:/_ip_address._detect
E2770b 15:06:42.193 TC_Warning (Absorb__orbHost) auto detection of interface failed - providing built in default --> ex: [(TNSocketImpl::Connect) Failed to connect on socket/error(WSAECONNREFUSED)]
E2771b 15:06:42.193 TC_General [AbsOrb(023B0608)::AbsOrb] initalizing absorb
E2772b 15:06:42.193 TC_General [AbsOrb(00000000)::Absorb__createIIOPHostPort] port=giop:tcp::, orbhost=, orbport=, SSL=false
E2773b 15:06:42.193 TC_General [AbsOrb(00000000)::Absorb__createCorbaNameURI] result=corbaname::1.2@IPOCCSERVER:2809, hostname=IPOCCSERVER, port=2809, SSL=false
E2774b 15:06:42.193 TC_General [AbsOrb(023B0608)::AbsOrb] initalizing absorb, nobidir is NOT set. nameservice=NameService=corbaname::1.2@IPOCCSERVER:2809, port=giop:tcp::
E2775b 15:06:42.193 omniORB omniORB: Configuration file "C:\OMNIORB.CFG" either does not exist or is not a file. No settings read.
E2776b 15:06:42.193 omniORB omniORB: Version: 4.1.6
E2777b 15:06:42.193 omniORB omniORB: Distribution date: Fri Jul 1 15:57:00 BST 2011 dgrisby
E2778b 15:06:42.193 omniORB omniORB: Warning: SSL CA certificate file is not set or cannot be found. SSL transport disabled.
E2779b 15:06:42.193 TC_General [AbsOrb(023B0608)::AbsOrb] initialized absorb
E2780b 15:06:42.193 TC_ConsRedir ************************************************
E2781b 15:06:42.193 TC_ConsRedir * lna_client lib uses the following versions:
E2782b 15:06:42.193 TC_ConsRedir * lna_client codebase: [Version: 6.2]
E2783b 15:06:42.193 TC_ConsRedir * cre-API: [Version: 64.106]
E2784b 15:06:42.193 TC_ConsRedir * core-IDL: [Version: 4.5]
E2785b 15:06:42.193 TC_ConsRedir * API-Generator: [Version: 7.1.7]
E2786b 15:06:42.193 TC_ConsRedir * Database-Model: cc
E2787b 15:06:42.193 TC_ConsRedir ************************************************
E2788b 15:06:42.208 TC_ConsRedir ************************************************
E2789b 15:06:42.208 TC_ConsRedir * lna_client lib uses the following versions:
E2790b 15:06:42.208 TC_ConsRedir * lna_client codebase: [Version: 6.2]
E2791b 15:06:42.208 TC_ConsRedir * cre-API: [Version: 64.106]
E2792b 15:06:42.208 TC_ConsRedir * core-IDL: [Version: 4.5]
E2793b 15:06:42.208 TC_ConsRedir * API-Generator: [Version: 7.1.7]
E2794b 15:06:42.208 TC_ConsRedir * Database-Model: cc
E2795b 15:06:42.208 TC_ConsRedir ************************************************
E2796b 15:06:42.208 TC_ConsRedir ************************************************
E2797b 15:06:42.208 TC_ConsRedir * lna_client lib uses the following versions:
E2798b 15:06:42.208 TC_ConsRedir * lna_client codebase: [Version: 6.2]
E2799b 15:06:42.208 TC_ConsRedir * cre-API: [Version: 64.106]
E2800b 15:06:42.208 TC_ConsRedir * core-IDL: [Version: 4.5]
E2801b 15:06:42.208 TC_ConsRedir * API-Generator: [Version: 7.1.7]
E2802b 15:06:42.208 TC_ConsRedir * Database-Model: cc
E2803b 15:06:42.208 TC_ConsRedir ************************************************
E2804b 15:06:42.208 TC_ConsRedir ************************************************
E2805b 15:06:42.208 TC_ConsRedir * lna_client lib uses the following versions:
E2806b 15:06:42.208 TC_ConsRedir * lna_client codebase: [Version: 6.2]
E2807b 15:06:42.208 TC_ConsRedir * cre-API: [Version: 64.106]
E2808b 15:06:42.208 TC_ConsRedir * core-IDL: [Version: 4.5]
E2809b 15:06:42.208 TC_ConsRedir * API-Generator: [Version: 7.1.7]
E2810b 15:06:42.208 TC_ConsRedir * Database-Model: cc
E2811b 15:06:42.208 TC_ConsRedir ************************************************
E2812b 15:06:42.208 TC_ConsRedir ************************************************
E2813b 15:06:42.208 TC_ConsRedir * lna_client lib uses the following versions:
E2814b 15:06:42.208 TC_ConsRedir * lna_client codebase: [Version: 6.2]
E2815b 15:06:42.208 TC_ConsRedir * cre-API: [Version: 64.106]
E2816b 15:06:42.208 TC_ConsRedir * core-IDL: [Version: 4.5]
E2817b 15:06:42.208 TC_ConsRedir * API-Generator: [Version: 7.1.7]
E2818b 15:06:42.208 TC_ConsRedir * Database-Model: cc
E2819b 15:06:42.208 TC_ConsRedir ************************************************
E2820b 15:06:42.240 TC_ConsRedir ***************************************************************************
E2821b 15:06:42.240 TC_ConsRedir db_client lib uses the following versions:
E2822b 15:06:42.240 TC_ConsRedir codebase: [Version: 6.6.1]
E2823b 15:06:42.240 TC_ConsRedir cre-API: [Version: 64.106]
E2824b 15:06:42.240 TC_ConsRedir core-IDL: [Version: 4.5]
E2825b 15:06:42.240 TC_ConsRedir read-IDL: [Version: 1.1]
E2826b 15:06:42.240 TC_ConsRedir write-IDL: [Version: 1.0]
E2827b 15:06:42.240 TC_ConsRedir blob-IDL: [Version: 1.0]
E2828b 15:06:42.240 TC_ConsRedir API-Generator: [Version: 7.1.7]
E2829b 15:06:42.240 TC_ConsRedir Database-Model: cc
E2830b 15:06:42.240 TC_ConsRedir ***************************************************************************
E2831b 15:06:42.240 TC_ConsRedir ************************************************
E2832b 15:06:42.240 TC_ConsRedir * lna_client lib uses the following versions:
E2833b 15:06:42.240 TC_ConsRedir * lna_client codebase: [Version: 6.2]
E2834b 15:06:42.240 TC_ConsRedir * cre-API: [Version: 64.106]
E2835b 15:06:42.240 TC_ConsRedir * core-IDL: [Version: 4.5]
E2836b 15:06:42.240 TC_ConsRedir * API-Generator: [Version: 7.1.7]
E2837b 15:06:42.240 TC_ConsRedir * Database-Model: cc
E2838b 15:06:42.240 TC_ConsRedir ************************************************
E2839b 15:06:42.240 TC_ConsRedir Procname: advapi-user@JJ096
E2840b 15:06:42.240 TC_ConsRedir core version: [Version: 3.1]
E2841b 15:06:42.240 TC_ConsRedir impl version: [Version: 3.4]
E2842b 15:06:42.240 TC_ConsRedir dbgen version: 1.24
E2843b 15:06:42.240 TC_ConsRedir cre api version: 64106
E2844b 15:06:42.242 BLC_BASICS_INF blc:ackageBox::initializeDefaultPackages([27R0][class blc:ackageBox(023C0D80)]) doing element of instance list. instanceName='Tasknet'
E2845b 15:06:42.243 BLC_BASICS_INF blc:ackageBox::initializeDefaultPackages([27R0][class blc:ackageBox(023C0D80)]) created component='Tasknet'
E2846b 15:06:42.247 BLC_BASICS_INF blc::ComponentBox::initializeComponents([27R0][class blc:ackageBox(023C0D80)]) doing element of instance list. instanceName='cui'
E2847b 15:06:42.248 BLC_BASICS_INF blc::ComponentBox::initializeComponents([27R0][class blc:ackageBox(023C0D80)]) created component=cui of type=CUI
E2848b 15:06:42.248 BLC_BASICS_INF blc::ComponentBox::initializeComponents([27R0][class blc:ackageBox(023C0D80)]) doing element of instance list. instanceName='CallCenter'
E2849b 15:06:42.248 BLC_BASICS_INF blc::ComponentBox::initializeComponents([27R0][class blc:ackageBox(023C0D80)]) created component=CallCenter of type=CallCenter
E2850b 15:06:42.255 BLC_BASICS_INF blc::ComponentBox::initializeComponents([27R0][class blc:ackageBox(023C0D80)]) doing element of instance list. instanceName='mon'
E2851b 15:06:42.255 BLC_BASICS_INF blc::ComponentBox::initializeComponents([27R0][class blc:ackageBox(023C0D80)]) created component=mon of type=Monitor
E2852b 15:06:42.255 BLC_BASICS_INF blc::ComponentBox::initializeComponents([27R0][class blc:ackageBox(023C0D80)]) doing element of instance list. instanceName='stat'
E2853b 15:06:42.255 BLC_BASICS_INF blc::ComponentBox::initializeComponents([27R0][class blc:ackageBox(023C0D80)]) created component=stat of type=Statistic
E2854b 15:06:42.256 BLC_STAT_INF blc::SGSrvAccessManager::SGSrvAccessManager([975R0][Thread: name(SGSrvAccessManager)id(0x15d8)active(1)][SGSrvAccessManager: running=0]) connect started
E2855b 15:06:42.256 BLC_BASICS_INF blc::ComponentBox::initializeComponents([26R0][class blc:riverBox(023C0CEC)]) doing element of instance list. instanceName='StatDriver'
E2856b 15:06:42.256 BLC_BASICS_INF blc::ComponentBox::initializeComponents([26R0][class blc:riverBox(023C0CEC)]) created component=StatDriver of type=statdriver
E2857b 15:06:42.256 BLC_BASICS_INF blc::ComponentBox::initializeComponents([26R0][class blc:riverBox(023C0CEC)]) doing element of instance list. instanceName='VoiceDriver'
E2858b 15:06:42.256 BLC_BASICS_INF blc::ComponentBox::initializeComponents([26R0][class blc:riverBox(023C0CEC)]) created component=VoiceDriver of type=taskserver
E2859b 15:06:42.259 BLC_BASICS_INF blc::ComponentBox::initializeComponents([26R0][class blc:riverBox(023C0CEC)]) doing element of instance list. instanceName='UMRDriver'
E2860b 15:06:42.260 BLC_BASICS_INF blc::ComponentBox::initializeComponents([26R0][class blc:riverBox(023C0CEC)]) created component=UMRDriver of type=umrtaskserver
E2861b 15:06:42.262 TC_General (AbsOrbNaming::resolve) success: resolved: /DefaultSystemName.System/TaskServerManager.Server/TaskServerManager.Object
E2862b 15:06:42.262 TC_General (AbsOrbNaming::resolve) success: resolved: /DefaultSystemName.System/sg_srv.Server/SGSrv.Object
E2863b 15:06:42.262 BLC_BASICS_INF blc::ComponentBox::initializeComponents([26R0][class blc:riverBox(023C0CEC)]) doing element of instance list. instanceName='WebChatDriver'
E2864b 15:06:42.262 BLC_BASICS_INF blc::ComponentBox::initializeComponents([26R0][class blc:riverBox(023C0CEC)]) created component=WebChatDriver of type=webchattaskserver
E2865b 15:06:42.264 TC_General (AbsOrbNaming::resolve) success: resolved: /DefaultSystemName.System/TaskServerManager.Server/TaskServerManager.Object
E2866b 15:06:42.266 UI_FWGeneral Application uses following command line: C:\Program Files (x86)\Avaya\IP Office Contact Center\User Interface\AvayaCCMain.EXE
E2867b 15:06:42.266 UI_FWGeneral Application uses following CORBA naming service: IPOCCSERVER:2809. This is overwritten by the -nsh -nsp parameters (see above)!
E2868b 15:06:42.266 TC_General (AbsOrbNaming::resolve) success: resolved: /DefaultSystemName.System/TaskServerManager.Server/TaskServerManager.Object
E2869b 15:06:42.266 TC_General (AbsOrbNaming::resolve) success: resolved: /DefaultSystemName.System/lna_srv.Server/cc.Model/LNASrv.Object
E2870b 15:06:43.289 TC_General TSManCreatorNew::tmain(): caught corba exception during access to TaskserverManagerRef. Waiting 10 sec until next try...IDLmg.org/CORBA/TRANSIENT:1.0 COMPLETED_NO minor: TRANSIENT_ConnectFailed
E2871b 15:06:43.289 TC_General TSManCreatorNew::tmain(): caught corba exception during access to TaskserverManagerRef. Waiting 10 sec until next try...IDLmg.org/CORBA/TRANSIENT:1.0 COMPLETED_NO minor: TRANSIENT_ConnectFailed
E2872b 15:06:43.289 TC_General TSManCreatorNew::tmain(): caught corba exception during access to TaskserverManagerRef. Waiting 10 sec until next try...IDLmg.org/CORBA/TRANSIENT:1.0 COMPLETED_NO minor: TRANSIENT_ConnectFailed
E2873b 15:06:43.289 TC_Error (00000000)::LNA__Connect no lna_srv found - unreachable (old reference?) ex: IDLmg.org/CORBA/TRANSIENT:1.0 COMPLETED_NO minor: TRANSIENT_ConnectFailed
E2874b 15:06:43.320 UI_FWError Exception caught while getting CC table. Exception: CCDataDBNotifyImpl::checkForRegistration: registration at lna_srv failed (does the naming service/lna_srv run?). MainFrame::getSystemLanguageId()
E2875b 15:06:43.351 LicMan_INFO LicenseManagerAdapterFactory::initialize done
E2876b 15:06:43.367 TC_General (AbsOrbNaming::resolve) success: resolved: /DefaultSystemName.System/LicenseManagerServer.Server/LicenseManagerServer.Object
E2877b 15:06:44.383 LicMan_ERR LicenseManager::getLicenseServerInfo: CORBA::SystemException catched - IDLmg.org/CORBA/TRANSIENT:1.0 COMPLETED_NO minor: TRANSIENT_ConnectFailed
E2893b 15:06:51.893 TC_General TSManCreatorNew::tmain(): exit 1
E2894b 15:06:51.893 TC_General TSManCreatorNew::tmain(): thread exits normally. Bye
E2895b 15:06:51.955 TC_General TSManCreatorNew::tmain(): exit 1
E2896b 15:06:51.955 TC_General TSManCreatorNew::tmain(): thread exits normally. Bye
E2897b 15:06:51.987 TC_General TSManCreatorNew::tmain(): exit 1
E2898b 15:06:51.987 TC_General TSManCreatorNew::tmain(): thread exits normally. Bye
E2970b 15:07:25.359 BLC_STAT_ERR blc::SGSrvAccessManager::retrieveSGServerInterface(0) failed. ex=IDLmg.org/CORBA/TRANSIENT:1.0 COMPLETED_NO minor: TRANSIENT_ConnectFailed
E2971b 15:07:25.359 BLC_STAT_ERR blc::SGSrvAccessManager::registerStatDrv([975R0][Thread: name(SGSrvAccessManager)id(0x15d8)active(1)][SGSrvAccessManager: running=1]) registration failed
E2972b 15:07:25.359 TC_General (AbsOrbNaming::resolve) success: resolved: /DefaultSystemName.System/sg_srv.Server/SGSrv.Object
E3040b 15:08:08.449 BLC_STAT_ERR blc::SGSrvAccessManager::retrieveSGServerInterface(0) failed. ex=IDLmg.org/CORBA/TRANSIENT:1.0 COMPLETED_NO minor: TRANSIENT_ConnectFailed
E3041b 15:08:08.449 BLC_STAT_INF blc::SGSrvAccessManager::~SGSrvAccessManager([975R0][Thread: name(SGSrvAccessManager)id(invalid)active(0)][SGSrvAccessManager: running=0]) connect stopped
E3046b 15:08:35 9-Aug-2017
E3047b TTrace: Disconnected

 

[janni78]

Check the registry on the client under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Avaya\IPOCC\CCUI

Is NameServiceHost and TraceHost pointing on to the IPOCC server?

"Trying is the first step to failure..." - Homer

 

[Loremtz]

thanks janni78, it's just appearing

https://:8443/WebLM/LicenseServer

Now, I found this

https://support.avaya.com/ext/index?page=content&id=SOLN295793&group=UG_ENTITLED_CUSTOMER

There seems to be a problem with the server name. IPOCCServer is associating with 127.0.0.1 instead of correct IP address.
I'll try to change it
I'm looking how to clean the data base, or just reinstall de IPOCC

 

[Loremtz]

At the end, this was the solution:

1. Restored to Blank DB (In my case, I reinstalled the IPOCC, that not was a problem 'cause is a fresh installation)
2. Run "AdjustHostname" and change the IP Address to the correct, you need to stop the IPOCC Watchdog service
3. Reboot IPOCC server

Now all is working as well
So, thank you guys! All of your advice was so helpful

 

[holdmusic34]

Star for posting resolution.

Try to spend the next 10 seconds not thinking about a blue eyed polar bear.