Hi,
My contact centre operation hours are from Monday to Friday, 8:45am to 5:45pm .
In the predefined real time telephony performance report in topic table, the TSFShift[T] record for the topics seems like not following the operational hours as earlier stated.
May I check on where do I set the shift starting and ending time ? I need the real-time and historical report to display records within the operational time of the contact centre: 8:45am to 6:45pm .
thanks!
su
My contact centre operation hours are from Monday to Friday, 8:45am to 5:45pm .
In the predefined real time telephony performance report in topic table, the TSFShift[T] record for the topics seems like not following the operational hours as earlier stated.
May I check on where do I set the shift starting and ending time ? I need the real-time and historical report to display records within the operational time of the contact centre: 8:45am to 6:45pm .
thanks!
su
