C0mmUN1cAt0r
Technical User
Have a VMpro module setup where call enters a menu, option is selected and call rings through to an extension, should the call then route to voicemail, customer would like to be able to run a report on the oak call logger to establish number of calls routing through to voicemail.
When you run a report on the extension, it doesn't indicate if the call hits voicemail or is answered. Does anyone know if there is a method to send any info on the call which will be picked up by the SMDR output, just prior to going to voicemail so this can be reported on?
When you run a report on the extension, it doesn't indicate if the call hits voicemail or is answered. Does anyone know if there is a method to send any info on the call which will be picked up by the SMDR output, just prior to going to voicemail so this can be reported on?
