IPO 11.1 on premise IM for IX Workplace 3.8

[JazzWizzard]

So one of the new features in release 11.1 is the ability to use One-X Portal for the IM capability in IX Workplace 3.8 instead of the cloud service Avaya Spaces / Zang.

As anybody been able to get this to work?

There's a setting in Manager in System where you can set the IM provider to be One-X, which I did, but IM functionality in IX is not working. There's a red triangle saying that "Messages may not be up to date". If I hover above the little chat bubble for IM on a contact, it says that "Messages are unavailable".

For some reason, if I go in the XMPP console (OpenFire), I see my users are not even online, but local presence is working and the IM service in One-X is working also. Weird. I reset the IX apps a couple of times also, to no avail.

There's not much info on Avaya's side about this (not surprising), but I figured if there was other settings to change to make this work, this would be documented somewhere.

 

[derfloh]

Do you have port 5222 open?

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[JazzWizzard]

Yeah, there's no firewall blocking ports and stuff. Everything is inside Esxi.

I have 2 Server Edition Select (primary and secondary) and 2 Windows VM with IX Workplace installed on both.

 

[derfloh]

What does the 46xxsettings.txt say about IM?

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[JazzWizzard]

Only relevant settings I could find in the 46XXsettings.txt would be these:

# K1EXAUTOGENERATEDSETTINGS
SET ENABLE_AVAYA_CLOUD_ACCOUNTS 0
SET ENABLE_IPO_PORTAL_MESSAGING 1

Just out of curiosity, I downloaded Pidgin and logged in with my accounts. I see myBuddy (the One-x bot) being online and can "chat' with him. Presence work. IM between two user works without a hitch as well.

For some obscure reasons, IM doesn't work in IX, but works using another IM application, so the issue doesn't seems to be with the server.

 

[derfloh]

There must be a OneX Portal FQDN and port information somewhere. Did you set up the FQDN in OneX Portal Admin?

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[JazzWizzard]

Yeah, the FQDN is set in the OneX Portal Admin pannel. Like I said, I can connect to the internal One-X XMPP server on port 5222 with a third party chat client. I'm doing so by using the server's FQDN, so that part is working. For some reasons, IX refuses to work.

I forgot to mention that a "XMPP group" had to be created in IPO Manager to allow users to send message between each other.

 

[derfloh]

Alright... IX Workplace has to know how to connect to OneX Portal for messaging. So it needs the FQDN and port (5222) somewhere within the settings file or as part of the 200 OK message send from IPO as answer to the SIP registration.

Sorry... I never did that with 11.1. This is only my experience with Avaya Communicator.

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[JazzWizzard]

There's a setting for Multimedia Messaging in IX Workplace so I tried entering the IPO's FQDN in there with port 5222, but same issue.

 

[derfloh]

Can you share the SIP registration trace from Monitor?

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[JazzWizzard]

18:06:57 1768492mS SIP Rx: TLS 10.3.31.4:59282 -> 10.3.31.10:5061
REGISTER sip:test-lab.com SIP/2.0
From: <sip:6000@test-lab.com>;tag=e6f79a2f-8efa-4837-b171-a1286748eb6f
To: <sip:6000@test-lab.com>
Call-ID: 1d4971a5-072c-4269-a68f-59f4bc3fac14
CSeq: 1 REGISTER
Max-Forwards: 70
Via: SIP/2.0/TLS 10.3.31.4:59282;branch=z9hG4bK1fdbcece-7c13-48b3-8192-ec8a989e72cb
Supported: eventlist,outbound,replaces,vnd.avaya.ipo
Allow: INVITE,ACK,OPTIONS,BYE,CANCEL,NOTIFY,MESSAGE,REFER,INFO,PUBLISH,UPDATE
User-Agent: Avaya Communicator/3.0 (3.8.0.136.14; Avaya CSDK; Microsoft Windows NT 6.2.9200.0)
Contact: <sip:6000@10.3.31.4:59282;transport=tls>;q=1;expires=3600;+sip.instance="<urn:uuid:dc6c664d-974f-40cf-8626-26d9f678ac91>";reg-id=1;+av.sip.iptolerance;+av.sip.sig=4
Content-Length: 0

18:06:57 1768492mS Sip: TCP packet known set owner
18:06:57 1768493mS Sip: SIPDialog f589ff98 created, dialogs 2 txn_keys 2 video 1 presentation 1 camera 1 unsupp audio 0
18:06:57 1768493mS Sip: (f589ff98) SetUnIntTransactionCondition to UnInt_None
18:06:57 1768493mS Sip: SIP REG: 6000 +sip.instance="<urn:uuid:dc6c664d-974f-40cf-8626-26d9f678ac91>"
18:06:57 1768493mS Sip: SIP REG: 6000 reg-id=1
18:06:57 1768493mS Sip: ProcessNewRegistrationRequest name <> extn <6000> cfg_extn 0 cfg_user f6a98a18
18:06:57 1768493mS Sip: ... is_flare 0 (centr 0) is_oneXmobile 0 is_XMSI 0 is_WebRTC 0 equinox_softphone 1 equinox_mobile 0 csdk_softphone 0 csdk_mobile 0 IsSimultaneousClient 1
18:06:57 1768493mS Sip: (f589ff98) SendSIPResponse: REGISTER code 401 SENT TO 10.3.31.4 59282
18:06:57 1768493mS SIP Tx: TLS 10.3.31.10:5061 -> 10.3.31.4:59282
SIP/2.0 401 Unauthorized
Via: SIP/2.0/TLS 10.3.31.4:59282;branch=z9hG4bK1fdbcece-7c13-48b3-8192-ec8a989e72cb
From: <sip:6000@test-lab.com>;tag=e6f79a2f-8efa-4837-b171-a1286748eb6f
Call-ID: 1d4971a5-072c-4269-a68f-59f4bc3fac14
CSeq: 1 REGISTER
User-Agent: IP Office 11.1.0.0.0 build 237
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH

http://WWW-Authenticate:

Digest nonce="2be79c936cb13e3e11d6",realm="ipoffice",algorithm=MD5
Supported: vnd.avaya.ipo
Server: IP Office 11.1.0.0.0 build 237
Content-Length: 0
To: <sip:6000@test-lab.com>;tag=269d3c736432cb60

18:06:57 1768537mS SIP Rx: TLS 10.3.31.4:59282 -> 10.3.31.10:5061
REGISTER sip:test-lab.com SIP/2.0
From: <sip:6000@test-lab.com>;tag=e6f79a2f-8efa-4837-b171-a1286748eb6f
To: <sip:6000@test-lab.com>
Call-ID: 1d4971a5-072c-4269-a68f-59f4bc3fac14
CSeq: 2 REGISTER
Max-Forwards: 70
Via: SIP/2.0/TLS 10.3.31.4:59282;branch=z9hG4bK0b253743-4087-4e49-b960-233c5a7e535c
Supported: eventlist,outbound,replaces,vnd.avaya.ipo
Allow: INVITE,ACK,OPTIONS,BYE,CANCEL,NOTIFY,MESSAGE,REFER,INFO,PUBLISH,UPDATE
User-Agent: Avaya Communicator/3.0 (3.8.0.136.14; Avaya CSDK; Microsoft Windows NT 6.2.9200.0)
Contact: <sip:6000@10.3.31.4:59282;transport=tls>;q=1;expires=3600;+sip.instance="<urn:uuid:dc6c664d-974f-40cf-8626-26d9f678ac91>";reg-id=1;+av.sip.iptolerance;+av.sip.sig=4
Authorization: Digest realm="ipoffice",nonce="2be79c936cb13e3e11d6",uri="sip:test-lab.com",response="8a7593f11c329b7521252d771857a146",username="6000"
Content-Length: 0

18:06:57 1768537mS Sip: TCP packet known set owner
18:06:57 1768537mS Sip: SIP REG: 6000 +sip.instance="<urn:uuid:dc6c664d-974f-40cf-8626-26d9f678ac91>"
18:06:57 1768537mS Sip: SIP REG: 6000 reg-id=1
18:06:57 1768537mS Sip: ProcessNewRegistrationRequest name <> extn <6000> cfg_extn 0 cfg_user f6a98a18
18:06:57 1768537mS Sip: ... is_flare 0 (centr 0) is_oneXmobile 0 is_XMSI 0 is_WebRTC 0 equinox_softphone 1 equinox_mobile 0 csdk_softphone 0 csdk_mobile 0 IsSimultaneousClient 1
18:06:57 1768537mS Sip: SIP FindUserFromAuthentication, <6000> cfg_user f6a98a18 from_unregister 0 is_ipo_behind_nat 0 is_phone_behind_nat 0
18:06:57 1768537mS Sip: authenicateChallengeRtn 1 cfg_user f6a98a18
18:06:57 1768537mS Sip: SIP REG: user 6000 authenticated
18:06:57 1768537mS Sip: SIP Extn 6000 change registration state to unregistered simultaneous, reason:First time check_update -175427976 check_firwmare 0 reboot_required 0
18:06:57 1768537mS PRN: Created simultaneous sip extension f58b6ae0 extn number 6000
18:06:57 1768537mS Sip: SIP REG: CreateSimultExtn for Equinox SoftPhone 6000, resilient 0, anywhere 0
18:06:57 1768538mS Sip: (f589ff98) SendSIPResponse: REGISTER code 200 SENT TO 10.3.31.4 59282
18:06:57 1768538mS SIP Tx: TLS 10.3.31.10:5061 -> 10.3.31.4:59282
SIP/2.0 200 OK
Via: SIP/2.0/TLS 10.3.31.4:59282;branch=z9hG4bK0b253743-4087-4e49-b960-233c5a7e535c
From: <sip:6000@test-lab.com>;tag=e6f79a2f-8efa-4837-b171-a1286748eb6f
Call-ID: 1d4971a5-072c-4269-a68f-59f4bc3fac14
CSeq: 2 REGISTER
User-Agent: IP Office 11.1.0.0.0 build 237
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Contact: <sip:6000@10.3.31.4:59282;transport=tls>
Content-Type: application/vnd.avaya.ipo
Date: Fri, 01 May 2020 22:06:57 GMT
Expires: 180
Supported: vnd.avaya.ipo
Server: IP Office 11.1.0.0.0 build 237
Content-Length: 313
To: <sip:6000@test-lab.com>;tag=68d379f5cbdb4ef8

<ipo>
backup_ipoffice_server="iposrv2.test-lab.com:5061;transport=tls";
FAILBACK_POLICY="auto";
username="6000";
username_twin="&0.6000";
FullName="John Doe";
GUID="754f880080ec11e3adb4000c291b11e4";
onex_server="iposrv1.test-lab.com";
onex_server_port="8080";
server_onex_secure_port="9443";
</ipo>
18:06:57 1768538mS Sip: SIP Extn 6000 change registration state to registered Avaya Equinox SoftPhone simultaneous, reason:Login check_update 0 check_firwmare 0 reboot_required 0
18:06:57 1768538mS Sip: SIP user 6000 extn 6000 supports summary mwi 1 allows transfer 1 supports conferencing 1
18:06:57 1768538mS CMExtnEvt: 6000:6000 ExtnFault now 0
18:06:57 1768538mS Sip: SIP Extn 6000 changed the number of simultaneous users to 1
18:06:57 1768538mS Sip: SIP REG: SetMethodSupport for 110000 phone 6000
18:06:57 1768538mS Sip: SIPPhoneReceiver 10 attached to extn 6000, phones 1 sip_phone_receivers 1
18:06:57 1768538mS Sip: SIP REG: Phone(6000)(ip=10.3.31.4) is on PRIVATE network (has NO corporate NAT and phone NOT behind its own NAT. URI_type=SIPURI
18:06:57 1768538mS Sip: SIP REG: New Registration for Extn:6000 IP address: 10.3.31.4 UA:Avaya Communicator/3.0 (3.8.0.136.14; Avaya CSDK; Microsoft Windows NT 6.2.9200.0)
18:06:57 1768538mS Sip: (f589ff98) SetUnIntTransactionCondition to UnInt_None
18:06:57 1768538mS Sip: SIPDialog f589ff98 deleted, dialogs 1 txn_keys 1
18:06:57 1768539mS PRN: Config Write Wake Up
18:06:57 1768549mS SIP Rx: TLS 10.3.31.4:59282 -> 10.3.31.10:5061
SUBSCRIBE sip:6000@test-lab.com SIP/2.0
From: <sip:6000@test-lab.com>;tag=f34fdc08-7586-423a-8be3-352e9d214e51
To: <sip:6000@test-lab.com>
Call-ID: c8a90606-479c-4e6c-a17a-6fad3291a36a
CSeq: 1 SUBSCRIBE
Max-Forwards: 70
Via: SIP/2.0/TLS 10.3.31.4:59282;branch=z9hG4bK3141c0be-0aa0-48aa-919c-2b55d62d7201
Supported: eventlist,outbound,replaces
Allow: INVITE,ACK,OPTIONS,BYE,CANCEL,NOTIFY,MESSAGE,REFER,INFO,PUBLISH,UPDATE
User-Agent: Avaya Communicator/3.0 (3.8.0.136.14; Avaya CSDK; Microsoft Windows NT 6.2.9200.0)
Contact: <sip:6000@10.3.31.4:59282;transport=tls>;+sip.instance="<urn:uuid:dc6c664d-974f-40cf-8626-26d9f678ac91>"
Authorization: Digest realm="ipoffice",nonce="2be79c936cb13e3e11d6",uri="sip:test-lab.com",response="6d8ca0705efe21c1a8a975bae5bfcf21",username="6000"
Event: avaya-ccs-profile
Expires: 3600
Accept: application/profile+xml
Content-Length: 0

18:06:57 1768549mS Sip: TCP packet known set owner
18:06:57 1768549mS Sip: SIPDialog f58995e8 created, dialogs 2 txn_keys 2 video 1 presentation 1 camera 1 unsupp audio 0
18:06:57 1768549mS Sip: (f58995e8) SetUnIntTransactionCondition to UnInt_None
18:06:57 1768549mS Sip: SipTCPUser 10 has 1 dialog open (AttachDialogToSipTCPUser)
18:06:57 1768549mS Sip: SipTCPUser 10 has 2 dialogs open (AttachDialogToSipTCPUser)
18:06:57 1768549mS Sip: (f58995e8) SendSIPResponse: SUBSCRIBE code 200 SENT TO 10.3.31.4 59282
18:06:57 1768549mS SIP Tx: TLS 10.3.31.10:5061 -> 10.3.31.4:59282
SIP/2.0 200 OK
Via: SIP/2.0/TLS 10.3.31.4:59282;branch=z9hG4bK3141c0be-0aa0-48aa-919c-2b55d62d7201
From: <sip:6000@test-lab.com>;tag=f34fdc08-7586-423a-8be3-352e9d214e51
Call-ID: c8a90606-479c-4e6c-a17a-6fad3291a36a
CSeq: 1 SUBSCRIBE
Expires: 180
Contact: <sip:6000@10.3.31.10:5061;transport=tls>
Supported: timer,100rel
Server: IP Office 11.1.0.0.0 build 237
Content-Length: 0
To: <sip:6000@test-lab.com>;tag=c09fe600964f2a47

18:06:57 1768549mS Sip: (f58995e8) NOTIFY SENT TO 10.3.31.4 59282
18:06:57 1768549mS SIP Tx: TLS 10.3.31.10:5061 -> 10.3.31.4:59282
NOTIFY sip:6000@10.3.31.4:59282;transport=tls SIP/2.0
Via: SIP/2.0/TLS 10.3.31.10:5061;rport;branch=z9hG4bKeb25a92fc0bbc1e7fe999deacf5a10ae
From: <sip:6000@test-lab.com>;tag=c09fe600964f2a47
To: <sip:6000@test-lab.com;transport=tls>;tag=f34fdc08-7586-423a-8be3-352e9d214e51
Call-ID: c8a90606-479c-4e6c-a17a-6fad3291a36a
CSeq: 2 NOTIFY
Contact: <sip:6000@10.3.31.10:5061;transport=tls>
Supported: timer,100rel
Max-Forwards: 70
Event: avaya-ccs-profile
Subscription-State: active
Content-Length: 0

18:06:57 1768550mS SIP Rx: TLS 10.3.31.4:59282 -> 10.3.31.10:5061
SUBSCRIBE sip:6000@test-lab.com SIP/2.0
From: <sip:6000@test-lab.com>;tag=81428449-0dc5-4a42-8e14-52996e5fa63d
To: <sip:6000@test-lab.com>
Call-ID: cdf2bf5e-b7a1-41a8-81ae-f03c379f290f
CSeq: 1 SUBSCRIBE
Max-Forwards: 70
Via: SIP/2.0/TLS 10.3.31.4:59282;branch=z9hG4bK6148e173-a193-478d-bdea-ae30136f54ac
Supported: eventlist,outbound,replaces
Allow: INVITE,ACK,OPTIONS,BYE,CANCEL,NOTIFY,MESSAGE,REFER,INFO,PUBLISH,UPDATE
User-Agent: Avaya Communicator/3.0 (3.8.0.136.14; Avaya CSDK; Microsoft Windows NT 6.2.9200.0)
Contact: <sip:6000@10.3.31.4:59282;transport=tls>;+sip.instance="<urn:uuid:dc6c664d-974f-40cf-8626-26d9f678ac91>"
Authorization: Digest realm="ipoffice",nonce="2be79c936cb13e3e11d6",uri="sip:test-lab.com",response="6d8ca0705efe21c1a8a975bae5bfcf21",username="6000"
Event: message-summary
Expires: 3600
Accept: application/simple-message-summary
Content-Length: 0

18:06:57 1768550mS Sip: TCP packet known set owner
18:06:57 1768550mS Sip: SIPDialog f58ae948 created, dialogs 3 txn_keys 3 video 1 presentation 1 camera 1 unsupp audio 0
18:06:57 1768550mS Sip: (f58ae948) SetUnIntTransactionCondition to UnInt_None
18:06:57 1768550mS Sip: SipTCPUser 10 has 3 dialogs open (AttachDialogToSipTCPUser)
18:06:57 1768550mS Sip: SipTCPUser 10 has 4 dialogs open (AttachDialogToSipTCPUser)
18:06:57 1768550mS Sip: (f58ae948) SendSIPResponse: SUBSCRIBE code 200 SENT TO 10.3.31.4 59282
18:06:57 1768550mS SIP Tx: TLS 10.3.31.10:5061 -> 10.3.31.4:59282
SIP/2.0 200 OK
Via: SIP/2.0/TLS 10.3.31.4:59282;branch=z9hG4bK6148e173-a193-478d-bdea-ae30136f54ac
From: <sip:6000@test-lab.com>;tag=81428449-0dc5-4a42-8e14-52996e5fa63d
Call-ID: cdf2bf5e-b7a1-41a8-81ae-f03c379f290f
CSeq: 1 SUBSCRIBE
Expires: 180
Contact: <sip:6000@10.3.31.10:5061;transport=tls>
Supported: timer,100rel
Server: IP Office 11.1.0.0.0 build 237
Content-Length: 0
To: <sip:6000@test-lab.com>;tag=f3290f34946f1771

18:06:57 1768550mS Sip: (f58ae948) NOTIFY SENT TO 10.3.31.4 59282
18:06:57 1768550mS SIP Tx: TLS 10.3.31.10:5061 -> 10.3.31.4:59282
NOTIFY sip:6000@10.3.31.4:59282;transport=tls SIP/2.0
Via: SIP/2.0/TLS 10.3.31.10:5061;rport;branch=z9hG4bK0bac3a3b42408440835e28bfb19c7d6a
From: <sip:6000@test-lab.com>;tag=f3290f34946f1771
To: <sip:6000@test-lab.com;transport=tls>;tag=81428449-0dc5-4a42-8e14-52996e5fa63d
Call-ID: cdf2bf5e-b7a1-41a8-81ae-f03c379f290f
CSeq: 2 NOTIFY
Contact: "6000" <sip:6000@10.3.31.10:5061;transport=tls>
Supported: timer,100rel
Max-Forwards: 70
Event: message-summary
Subscription-State: active
Content-Type: application/simple-message-summary
Content-Length: 89

Messages-Waiting: no
Message-Account: sip:6000@test-lab.com
Voice-Message: 0/0 (0/0)

18:06:57 1768552mS SIP Rx: TLS 10.3.31.4:59282 -> 10.3.31.10:5061
SUBSCRIBE sip:6000@test-lab.com SIP/2.0
From: <sip:6000@test-lab.com>;tag=7533b1cc-e43c-4dca-ae78-73c7e894cb23
To: <sip:6000@test-lab.com>
Call-ID: 671ff231-12c4-41ae-b689-4226abbdd7a8
CSeq: 1 SUBSCRIBE
Max-Forwards: 70
Via: SIP/2.0/TLS 10.3.31.4:59282;branch=z9hG4bKbc36c07a-53f4-496c-861c-27d6b29cfe5d
Supported: eventlist,outbound,replaces
Allow: INVITE,ACK,OPTIONS,BYE,CANCEL,NOTIFY,MESSAGE,REFER,INFO,PUBLISH,UPDATE
User-Agent: Avaya Communicator/3.0 (3.8.0.136.14; Avaya CSDK; Microsoft Windows NT 6.2.9200.0)
Contact: <sip:6000@10.3.31.4:59282;transport=tls>;+sip.instance="<urn:uuid:dc6c664d-974f-40cf-8626-26d9f678ac91>"
Authorization: Digest realm="ipoffice",nonce="2be79c936cb13e3e11d6",uri="sip:test-lab.com",response="6d8ca0705efe21c1a8a975bae5bfcf21",username="6000"
Event: reg
Expires: 3600
Accept: application/reginfo+xml
Content-Length: 0

18:06:57 1768552mS Sip: TCP packet known set owner
18:06:57 1768552mS Sip: SIPDialog f589ff98 created, dialogs 4 txn_keys 4 video 1 presentation 1 camera 1 unsupp audio 0
18:06:57 1768552mS Sip: (f589ff98) SetUnIntTransactionCondition to UnInt_None
18:06:57 1768552mS Sip: SipTCPUser 10 has 5 dialogs open (AttachDialogToSipTCPUser)
18:06:57 1768552mS Sip: SipTCPUser 10 has 6 dialogs open (AttachDialogToSipTCPUser)
18:06:57 1768552mS Sip: (f589ff98) SendSIPResponse: SUBSCRIBE code 200 SENT TO 10.3.31.4 59282
18:06:57 1768552mS SIP Tx: TLS 10.3.31.10:5061 -> 10.3.31.4:59282
SIP/2.0 200 OK
Via: SIP/2.0/TLS 10.3.31.4:59282;branch=z9hG4bKbc36c07a-53f4-496c-861c-27d6b29cfe5d
From: <sip:6000@test-lab.com>;tag=7533b1cc-e43c-4dca-ae78-73c7e894cb23
Call-ID: 671ff231-12c4-41ae-b689-4226abbdd7a8
CSeq: 1 SUBSCRIBE
Expires: 180
Contact: <sip:6000@10.3.31.10:5061;transport=tls>
Supported: timer,100rel
Server: IP Office 11.1.0.0.0 build 237
Content-Length: 0
To: <sip:6000@test-lab.com>;tag=9fb73725d0a281e6

18:06:57 1768552mS Sip: (f589ff98) NOTIFY SENT TO 10.3.31.4 59282
18:06:57 1768552mS SIP Tx: TLS 10.3.31.10:5061 -> 10.3.31.4:59282
NOTIFY sip:6000@10.3.31.4:59282;transport=tls SIP/2.0
Via: SIP/2.0/TLS 10.3.31.10:5061;rport;branch=z9hG4bKff5bb495115d7730672897420a16574b
From: <sip:6000@test-lab.com>;tag=9fb73725d0a281e6
To: <sip:6000@test-lab.com;transport=tls>;tag=7533b1cc-e43c-4dca-ae78-73c7e894cb23
Call-ID: 671ff231-12c4-41ae-b689-4226abbdd7a8
CSeq: 2 NOTIFY
Contact: <sip:6000@10.3.31.10:5061;transport=tls>
Supported: timer,100rel
Max-Forwards: 70
Event: reg
Subscription-State: active
Content-Type: application/reginfo+xml
Content-Length: 457

<?xml version="1.0" encoding="UTF-8"?>
<reginfo xmlns="urn:ietfarams:xml:ns:reginfo"
xmlns:xsi="

http://www.w3.org/2001/XMLSchema-instance"

version="1" state="partial">
<registration aor="sip:6000@test-lab.com" id="IPOffice" state="active">
<contact id="671ff231-12c4-41ae-b689-4226abbdd7a8" state="active" event="registered" duration-registered="0" q="1.0">
<uri>sip:6000@10.3.31.4:59282;transport=tls</uri>
</contact>
</registration>
</reginfo>
18:06:57 1768555mS SIP Rx: TLS 10.3.31.4:59282 -> 10.3.31.10:5061
SIP/2.0 200 OK
From: <sip:6000@test-lab.com>;tag=c09fe600964f2a47
To: <sip:6000@test-lab.com;transport=tls>;tag=f34fdc08-7586-423a-8be3-352e9d214e51
Call-ID: c8a90606-479c-4e6c-a17a-6fad3291a36a
CSeq: 2 NOTIFY
Via: SIP/2.0/TLS 10.3.31.10:5061;branch=z9hG4bKeb25a92fc0bbc1e7fe999deacf5a10ae
Supported: eventlist,outbound,replaces
Allow: INVITE,ACK,OPTIONS,BYE,CANCEL,NOTIFY,MESSAGE,REFER,INFO,PUBLISH,UPDATE
User-Agent: Avaya Communicator/3.0 (3.8.0.136.14; Avaya CSDK; Microsoft Windows NT 6.2.9200.0)
Content-Length: 0

18:06:57 1768555mS Sip: TCP packet known set owner
18:06:57 1768555mS Sip: (f58995e8) Process SIP response dialog f58995e8, method NOTIFY, CodeNum 200 in state SIPDialog::INITIAL(0)
18:06:57 1768555mS Sip: (f58995e8) ProcessInboundSIPResponse CheckUnIntTransactionConditionForMatch for saved (0 == 2) , ignoring saved CSeq0 == 0) - result:0
18:06:57 1768555mS Sip: (f58995e8) UpdateSIPCallState SIPDialog::INITIAL(0) -> SIPDialog::FINAL(28)
18:06:57 1768555mS SIP Rx: TLS 10.3.31.4:59282 -> 10.3.31.10:5061
SIP/2.0 200 OK
From: <sip:6000@test-lab.com>;tag=f3290f34946f1771
To: <sip:6000@test-lab.com;transport=tls>;tag=81428449-0dc5-4a42-8e14-52996e5fa63d
Call-ID: cdf2bf5e-b7a1-41a8-81ae-f03c379f290f
CSeq: 2 NOTIFY
Via: SIP/2.0/TLS 10.3.31.10:5061;branch=z9hG4bK0bac3a3b42408440835e28bfb19c7d6a
Supported: eventlist,outbound,replaces
Allow: INVITE,ACK,OPTIONS,BYE,CANCEL,NOTIFY,MESSAGE,REFER,INFO,PUBLISH,UPDATE
User-Agent: Avaya Communicator/3.0 (3.8.0.136.14; Avaya CSDK; Microsoft Windows NT 6.2.9200.0)
Content-Length: 0

18:06:57 1768555mS Sip: TCP packet known set owner
18:06:57 1768555mS Sip: (f58ae948) Process SIP response dialog f58ae948, method NOTIFY, CodeNum 200 in state SIPDialog::INITIAL(0)
18:06:57 1768555mS Sip: (f58ae948) ProcessInboundSIPResponse CheckUnIntTransactionConditionForMatch for saved (0 == 2) , ignoring saved CSeq0 == 0) - result:0
18:06:57 1768555mS Sip: (f58ae948) UpdateSIPCallState SIPDialog::INITIAL(0) -> SIPDialog::FINAL(28)
18:06:57 1768557mS SIP Rx: TLS 10.3.31.4:59282 -> 10.3.31.10:5061
SIP/2.0 200 OK
From: <sip:6000@test-lab.com>;tag=9fb73725d0a281e6
To: <sip:6000@test-lab.com;transport=tls>;tag=7533b1cc-e43c-4dca-ae78-73c7e894cb23
Call-ID: 671ff231-12c4-41ae-b689-4226abbdd7a8
CSeq: 2 NOTIFY
Via: SIP/2.0/TLS 10.3.31.10:5061;branch=z9hG4bKff5bb495115d7730672897420a16574b
Supported: eventlist,outbound,replaces
Allow: INVITE,ACK,OPTIONS,BYE,CANCEL,NOTIFY,MESSAGE,REFER,INFO,PUBLISH,UPDATE
User-Agent: Avaya Communicator/3.0 (3.8.0.136.14; Avaya CSDK; Microsoft Windows NT 6.2.9200.0)
Content-Length: 0

18:06:57 1768557mS Sip: TCP packet known set owner
18:06:57 1768557mS Sip: (f589ff98) Process SIP response dialog f589ff98, method NOTIFY, CodeNum 200 in state SIPDialog::INITIAL(0)
18:06:57 1768557mS Sip: (f589ff98) ProcessInboundSIPResponse CheckUnIntTransactionConditionForMatch for saved (0 == 2) , ignoring saved CSeq0 == 0) - result:0
18:06:57 1768557mS Sip: (f589ff98) UpdateSIPCallState SIPDialog::INITIAL(0) -> SIPDialog::FINAL(28)
18:06:58 1769039mS PRN: Updates IO list size 1 updated list size 1
18:06:58 1769039mS PRN: Sending Updates out to 0c8ce100 started
18:06:58 1769039mS PRN: Sending Updates out to 0c8ce100 finished
18:06:58 1769039mS PRN: Config Write Completed
18:06:58 1769555mS Sip: (f58995e8) TerminationTimeout, dialog is in SIPDialog::FINAL
18:06:58 1769555mS Sip: (f58995e8) SetUnIntTransactionCondition to UnInt_None
18:06:58 1769555mS Sip: SIPDialog f58995e8 deleted, dialogs 3 txn_keys 1
18:06:58 1769555mS Sip: SipTCPUser 10 has 6 dialogs open (Close)
18:06:58 1769555mS Sip: SipTCPUser 10 has 5 dialogs open (Close)
18:06:58 1769555mS Sip: (f58ae948) TerminationTimeout, dialog is in SIPDialog::FINAL
18:06:58 1769555mS Sip: (f58ae948) SetUnIntTransactionCondition to UnInt_None
18:06:58 1769555mS Sip: SIPDialog f58ae948 deleted, dialogs 2 txn_keys 1
18:06:58 1769555mS Sip: SipTCPUser 10 has 4 dialogs open (Close)
18:06:58 1769555mS Sip: SipTCPUser 10 has 3 dialogs open (Close)
18:06:58 1769557mS Sip: (f589ff98) TerminationTimeout, dialog is in SIPDialog::FINAL
18:06:58 1769557mS Sip: (f589ff98) SetUnIntTransactionCondition to UnInt_None
18:06:58 1769557mS Sip: SIPDialog f589ff98 deleted, dialogs 1 txn_keys 1
18:06:58 1769557mS Sip: SipTCPUser 10 has 2 dialogs open (Close)
18:06:58 1769557mS Sip: SipTCPUser 10 has 1 dialog open (Close)
18:06:59 1770118mS SIP Rx: TLS 10.3.31.105:51864 -> 10.3.31.10:5061


18:06:59 1770118mS SIP Tx: TLS 10.3.31.10:5061 -> 10.3.31.105:51864

18:06:59 1770768mS PRN: IPOKeepaliveTask::Main sending keepalives at 5000 ms
18:06:59 1770866mS PRN: Config Write Wake Up
18:07:00 1771366mS PRN: Updates IO list size 1 updated list size 1
18:07:00 1771366mS PRN: Sending Updates out to 0c8ce100 started
18:07:00 1771366mS PRN: Sending Updates out to 0c8ce100 finished
18:07:00 1771366mS PRN: Config Write Completed
18:07:01 1772012mS PRN: File unchanged, returning current value 7070
18:07:02 1773463mS Sip: SIPDialog f58995e8 created, dialogs 2 txn_keys 1 video 1 presentation 1 camera 1 unsupp audio 0
18:07:02 1773463mS Sip: (f58995e8) SetUnIntTransactionCondition to UnInt_None
18:07:02 1773463mS Sip: SipTCPUser 10 has 1 dialog open (AttachDialogToSipTCPUser)
18:07:02 1773463mS Sip: SipTCPUser 10 has 2 dialogs open (AttachDialogToSipTCPUser)
18:07:02 1773463mS Sip: (f58995e8) OPTIONS SENT TO 10.3.31.4 59282
18:07:02 1773463mS SIP Tx: TLS 10.3.31.10:5061 -> 10.3.31.4:59282
OPTIONS sip:6000@test-lab.com SIP/2.0
Via: SIP/2.0/TLS 10.3.31.10:5061;rport;branch=z9hG4bK69b97ba347c4d539eeacce9237ee48ba
From: <sip:test-lab.com>;tag=ba42633ebc579abe
To: <sip:6000@test-lab.com>
Call-ID: 2ab2107730f05bdec062a983db780b57
CSeq: 237613239 OPTIONS
Contact: <sip:10.3.31.10:5061;transport=tls>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
Supported: timer,100rel
User-Agent: IP Office 11.1.0.0.0 build 237
Content-Length: 0

18:07:02 1773472mS SIP Rx: TLS 10.3.31.4:59282 -> 10.3.31.10:5061
SIP/2.0 200 OK
From: <sip:test-lab.com>;tag=ba42633ebc579abe
To: <sip:6000@test-lab.com>
Call-ID: 2ab2107730f05bdec062a983db780b57
CSeq: 237613239 OPTIONS
Via: SIP/2.0/TLS 10.3.31.10:5061;branch=z9hG4bK69b97ba347c4d539eeacce9237ee48ba
Supported: eventlist,outbound,replaces
Allow: INVITE,ACK,OPTIONS,BYE,CANCEL,NOTIFY,MESSAGE,REFER,INFO,PUBLISH,UPDATE
User-Agent: Avaya Communicator/3.0 (3.8.0.136.14; Avaya CSDK; Microsoft Windows NT 6.2.9200.0)
Accept-Language: fr
Content-Type: application/sdp
Content-Length: 1081

v=0
o= 0 1 IN IP4 10.3.31.4
s=-
c=IN IP4 10.3.31.4
b=TIAS:576000
t=0 0
a=activetalker:1
a=av-mss-v1
m=audio 0 RTP/AVP 116 9 8 0 110 18 101
c=IN IP4 0.0.0.0
a=ptime:20
a=rtpmap:116 OPUS/48000/2
a=fmtp:116 maxplaybackrate=16000; sprop-maxcapturerate=16000; maxaveragebitrate=20000; stereo=0; sprop-stereo=0; cbr=0; useinbandfec=1; usedtx=0
a=minptime:20
a=maxptime:20
a=rtpmap:9 G722/8000/1
a=rtpmap:8 PCMA/8000/1
a=rtpmap:0 PCMU/8000/1
a=rtpmap:110 G726-32/8000/1
a=rtpmap:18 G729/8000/1
a=rtpmap:101 telephone-event/8000
m=video 0 RTP/AVP 100 98 112 111 113 114
c=IN IP4 0.0.0.0
b=TIAS:512000
a=rtpmap:100 H264/90000
a=fmtp:100 profile-level-id=640c1f;packetization-mode=1
a=rtpmap:98 H264/90000
a=fmtp:98 profile-level-id=42401f;packetization-mode=0
a=rtpmap:112 ulpfec/90000
a=fmtp:112 protectedPayload=100;AvRsAlgo;MaxRsWindowSize=12;MaxRsFecPackets=2
a=rtpmap:111 ulpfec/90000
a=fmtp:111 protectedPayload=98;AvRsAlgo;MaxRsWindowSize=12;MaxRsFecPackets=2
a=rtpmap:113 rtx/90000
a=rtpmap:114 rtx/90000
a=rtcp-fb:* ccm fir
a=rtcp-fb:* nack pli
18:07:02 1773472mS Sip: TCP packet known set owner
18:07:02 1773472mS Sip: (f58995e8) Process SIP response dialog f58995e8, method OPTIONS, CodeNum 200 in state SIPDialog::INITIAL(0)
18:07:02 1773472mS Sip: (f58995e8) UpdateSIPCallState SIPDialog::INITIAL(0) -> SIPDialog::FINAL(28)
18:07:02 1773898mS PRN: Receive from backup server: len=9, Src=0xa03210a:50791 Dst=0xa031f0a:4100, msgdata=7
18:07:03 1774473mS Sip: (f58995e8) TerminationTimeout, dialog is in SIPDialog::FINAL
18:07:03 1774473mS Sip: (f58995e8) SetUnIntTransactionCondition to UnInt_None
18:07:03 1774473mS Sip: SIPDialog f58995e8 deleted, dialogs 1 txn_keys 1
18:07:03 1774473mS Sip: SipTCPUser 10 has 2 dialogs open (Close)
18:07:03 1774473mS Sip: SipTCPUser 10 has 1 dialog open (Close)
18:07:04 1775768mS PRN: IPOKeepaliveTask::Main sending keepalives at 5000 ms
18:07:09 1780770mS PRN: IPOKeepaliveTask::Main sending keepalives at 5000 ms

********** Warning: Logging to Screen Stopped **********

 

[derfloh]

<ipo>
backup_ipoffice_server="iposrv2.test-lab.com:5061;transport=tls";
FAILBACK_POLICY="auto";
username="6000";
username_twin="&0.6000";
FullName="John Doe";
GUID="754f880080ec11e3adb4000c291b11e4";
onex_server="iposrv1.test-lab.com";
onex_server_port="8080";
server_onex_secure_port="9443";
</ipo>

It should connect to port 9443 like Communicator in the later releases.

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[derfloh]

And OneX Portal needs a trusted certificate as well.

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[JazzWizzard]

IF One-X Portal is part of the main server (IPO Server Select), does it take the identity of that server, or is a separate identity cert needs to be generated and imported into One-X ?

 

[derfloh]

OneX Portal uses the same certificate that is used by the complete server

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[JazzWizzard]

I re-tried this morning with a brand new VM install and used port 9443 in the Mulitimedia service in IX Workplace and got the same error. I wish Avaya would document this better...

 

[techman63]

I have the same issue with IPO11.1 and Ix workplace 3.8.4.
Did you find a solution for IM not working thru the One X portal.

 

[JazzWizzard]

Yes, I got it to work.

The issue was that my VM had 2 NICs and 2 DSN servers. The name resolution wasn't working for my IPO's FQDN. Once I deactivated the second NIC, it started working.

You gotta make sure that One-X is properly configured with a host name that is correct. I noticed the host name that was automatically set in there was wrong. It was some bunch of non sense caracters. You can put in the IP adress of the IPO server or it's FQDN (must have an A record in your DNS for this to work obviously). Same thing for the XMPP server.

 

[techman63]

I appreciate you posting back.
I have my FQDN resolved internally and externally fine and the XMPP and Host name is correctly configured as well in One X Portal.The presence work but not the IM If I use one X portal as the messaging server however If switched messaging server to Avaya spaces and use I use the Avaya cloud service IM works fine .Also Ports 5222 and 9443 are open .Are you using IX 3.8.4 release ?

 

[JazzWizzard]

Yes, I'm using the latest version, but in my lab we didn't configured the system to be accessible from the WAN.