IP Trunking and ANI 1

[mottelecom]

I posted this on the Avaya list also, but I wanted to see if I could also get some input here.

Here is the scenario:
>1. A call comes in to Facility A over a standard ISDN T-1.
>2. The agent answering the call receives the caller's ANI.
>3. The agent transfers the call to Facility B.
>4. The call is routed over an IP trunk to facility B, but Caller ID doesn't stay with the call.

Is it possible to have the ANI stay with the call? The IP trunk routes over our WAN. The equipment is identical on both ends. The information being passed is actually the extension and name of the person transferring the call. Are there limitations on what vintage CLAN card I am using? Is there a setting in the trunk or signaling group I am missing? Is there a system wide setting I am missing? Your assistance is greatly appreciated.
CJR

 

[mcopini]

Did you program the IP Trunk as a QSIG-trunk? Check the manuals for details on QSIG and or just let me know.
You could also check if the field QSIG call offer originations is set to y in the COS form for the COS of the station involved.


Kind Regards,
Maarten Copini

http://www.effecta.nl

-Please let fellow members know if their post was of any help-

 

[mottelecom]

No, and I can. I've never implemented it. I'll take a look at the manual.

Thanks

 

[mcopini]

check this document for details on IP Trunking and QSIQ:

http://support.avaya.com/elmodocs2/multivantage/233504_4/233504_4.pdf

Kind Regards,
Maarten Copini

http://www.effecta.nl

-Please let fellow members know if their post was of any help-