IP Softphone

[ctrost]

It's me again. I'm still feeling my way around this phone system, I dont know a whole lot

I've got IP Softphone licenses, the software, and it appears the hardware to use it. But when I install the software on my pc, it will not log into the phone server. The system is trying to connect on port 1720 but it never does. I assume it is being blocked or is not configured properly through ASA. Can someone point me to where to check connection settings?

 

[phoneguy55]

On the station form change IP softphone to Y. On page 2, H.320 conversion to Yes. Multi media mode to Enhanced. On page 3 add a release button.

 

[ctrost]

That's the way I had the station configured... still doesnt connect...

by the way, I am using the 'Avaya Digital Telephone (via the server) with a 6416D+

is that why it will not work?

 

[phoneguy55]

Log in as roadwarrior or telecommuter.

 

[JayNEC]

Local firewall software on your PC?

 

[ctrost]

nope, still will not log in

it never really seems to time out, but the progress bar keeps cycling.

 

[JayNEC]

you can do "list trace ras ip-stations ####" ; ### is the station number

or list trace ras ip-address #### ; ## is the clan or station address

You should get something there for codes, if not, then the request is never getting to the PBX

 

[ctrost]

windows firewall is disabled. The only thing on the machine is symantec antivirus corporate 10. I can use avaya site admin to get to the box just fine, and i can get to my audix box with message manager software, so that says to me that the network is OK

 

[ctrost]

this will certainly show my newb status... tried doing those commands in ASA and says those commands are not supported in GEDI, must use emulation... what's that meaning?

 

[phoneguy55]

You can only run a list trace from GEDI. Under the advanced tab click start emulation.

 

[ctrost]

hmm

i get nothing on the first command...

ummm this sounds really stupid, i know but how do i determine if there is an ip address assigned to the phone in question?

 

[ctrost]

OK...

got some help off the web, figured out I have to log into the CLAN ip address to make it work, and it does work on the digital phone thru server option...

but i cant use the acd calling buttons on the phone layout on the pc... somewhere i saw reference to IP agent... where do i get that?

 

[phoneguy55]

From Avaya or your BP. You need to purchase the licenses + the software.

 

[4merAvaya]

You need to use IP Agent to act as a call center agent. Check 'display capacity' to see if any are enabled on your switch. If you have the RTU you can download the client from the web.

Kevin

 

[ctrost]

which page of the 'display capacity' command would list these, and it would list them as what?

 

[4merAvaya]

Last page or next to last page.

Kevin