IP softphone

[VNS1000]

I'm using ip softphone in telecommute mode, put my full number prefixed with ARS code 9 however when I do a list trace its only seeing 'dial 900356' instead of 9 followed by the 13 digit dial string

in the program option, under number format i've ensure it can dial up to 14 digits so I'm not sure why the ARS is not processing the full dial string.
There's no denial of service on the trace.
IP softphone displays 'call can not be completed'

Any help would be appreciated

 

[sjforcum]

Do you mean the number your extension is supposed to call to reach you, or when you try to make a call from softphone it's sending too few digits?

 

[phoneguy55]

Is the happening on when connected via VPN? Or on the local LAN? If via VPN what firwall /software version are you running?