Ip Softphone Troubles with 4610sw

[mrlucio79]

the terminal type associated with this extension is not supported by avaya ip softphone"

Has anybody ever seen that message when they try to login into the IP SoftConsole. I have a 4610sw. Using Communications Manager 3 with the S8700. All help is appreciated.

 

[NX01]

The softconsole only works with Call Master IV's and 8411D's.

In the future everything will work...

 

[mrlucio79]

Then why would our Phone System come with the software and the administration manuals to set this up? hmmmmmmmmm

 

[schned99]

IP Softphone R5 came out before the 4610sw phone was introduced. Your S8700 at CM3 software will fully support the phone, but IP Softphone R5 does not recognize that phone type. Go to the Avaya support website (

http://www.support.avaya.com),

click the downloads link, click the letter "I", Click IP Softphone, and download IP Softphone version 5.1 or 5.2. Both of these versions support 4610 set type.

Here is the direct link to the 5.2 download (

http://support.avaya.com/japple/css...ID=195178&temp.bucketID=108025&PAGE=Document)

Statements expressed in this post are my own opinions and should not be considered as the opinion of my employer.

 

[JayNEC]

5.3 is out now isn't it?

 

[NX01]

Are we talking about SoftCONSOLE or SoftPHONE?

In the future everything will work...