IP Softphone Station

[TSHDave]

HI,
I have just installed the Avaya IP softphone software and i need to use a station to login, the problem is I dont know how to config the station to allow me to use it as a login for the softphone. Can anyone help.

 

[joel7]

Dave, enable the Softphone on your extension. Im using Definity SI v10:

STATION OPTIONS
Loss Group: 2
Personalized Ringing Pattern: 3
Data Option: none
Message Lamp Ext: 4977
Speakerphone: 2-way
Mute Button Enabled? y
Display Language: english
Expansion Module
Media Complex Ext:

IP SoftPhone? y




Joel

 

[joel7]

Also, I forgot to mention, setup a password on the security code line of your extension on the Definity.

Joel

 

[TSHDave]

thanks for that, one more question,
does the station have to be on a active port or can it be on a 'x' port?

 

[TSHDave]

I have not got the option to set IP Softphone to 'Y',
I have also noticed that under system-parameters customer-options the IP Station option is set to 'n', however if i try to 'change system-parameters customer-options' it does not work so, how do i change system-parameters customer-options?

Thanks for you help so far.

 

[joel7]

Dave, you may not have the RTU for the Softphone. Avaya needs to turn this up for you. Where did you get the software?

Also, I believe that your extension needs to have an active port.

Joel

 

[TSHDave]

I think i'll have to contact the company who provide support for this one (it's a bit over my head), the software came with the definity.