Ip-phones and discovering

[definityman]

Hi all,
i have a client that is experiencing problem with 4610 - 4620 and ip-softphones.

They are working with an S8700 ( 1 active - 1 stand-by ) and 1 Clan that is coneccted to a c460 for give connections to the ip-phone.

At some times during the day, all the phones go in discovering and for making the registration possible you need to do a reset chassis on the C460.

Anyone has experienced something like this ?

Any suggestion 'd be appreciated.


Thanks

 

[mrjedi]

it looks like the CLAN is flapping a lot. Are you sure the clan port speed and the c460 port speed is the same.Discovering means the phone can't find the route back to the clan

 

[phoneguy55]

what FW are your running on the Clan?

It is always best to force you clan and LAN switch to 100 full.

 

[notbrokedontchangeit]

Did you resolve this issue as I have the same going on but have the ports set to 100 full and can ping the CLAN

 

[84Mike]

I had this problem once. I moved the CLAN network cable to a different port in the LAN switch, and it started working. I have since updated CLAN firmware and rebooted my entire phone switch and moved it back to the original port in the LAN switch. No issues lately.