IP Office 4

[newbietechman]

We have an Avaya IP Office ip600v2 v11.1 with a Comcast Sip trunk. The customer has asked from us to send out the station DID instead of the main number. We have tried various combinations of use internal data but only the main number goes out. Does anyone have any examples of programming they can share on how to accomplish this? Any help would be greatly appreciated

 

[budbyrd]

First thing you should find out is if your provider supports CID outbound manipulation. Some do natively and some charge for it as a service. Some only allow you to send numbers you actually own. I think that is where I would start.

 

[VNeilson]

The way we normally do it is if the extension looks like this:

7001234 (Extn Number)

and we want to display 0107001234

then we add the below to the ARS:

Number: 0N (use whatever prefix or whatever is already setup on the ARS)
Feature Code: Dial
Code: 0NSi010E

This tells it to send the Source number as 010{Extension number}. So if you run a sysmon trace or even look at the outbound call in system status it should show the correct number in the trace. If you aren't using the ARS and just routing calls out via a shortcode then the same applies to the shortcode. Just do it in the same configuration. Not sure how the system is set up. If you run the trace, the correct number shows up but the outbound call still shows up on the destination end as your main number then Comcast is forcing it for whatever reason on the trunk and you need to ask them to rectify that.

 

[newbietechman]

First thing you should find out is if your provider supports CID outbound manipulation. Some do natively and some charge for it as a service. Some only allow you to send numbers you actually own. I think that is where I would start.

They do we can send any number on the trunk as the main number

 

[newbietechman]

 

[newbietechman]

First thing you should find out is if your provider supports CID outbound manipulation. Some do natively and some charge for it as a service. Some only allow you to send numbers you actually own. I think that is where I would start.

They do we can send any number as the main number by changing the above

 

[Swiney52]

In the Call Details you want to make sure you have a separate entry for the incoming group and outgoing group.



This is how I configure for the incoming group. This could differ from what you have depending on the carrier.



This is how you want to setup the outgoing group.



Then go to user and select the SIP tab. Set SIP Name and Contact as the 10 digit phone number. This should get you outpulsing the DID

 

[TouchToneTommy]

Create a URI for both Inbound and Outbound, using Auto for the Local URI Display and Content, and Contact Display and Content.
Create a 2nd URI with Use Internal Data for those settings.
Use the SAME Incoming Group for both URI's, but DIFFERENT Outgoing Groups.

Route your calls through an ARS that uses the Auto URI, and the number to be sent will be whatever you specify in the Number field, like NS111222333. Or don't specify any CID and IP Office will match the outgoing CID with the user's Incoming Call Route (assuming they have only ONE DID). This behaviour is the same as a traditional PRI

Route your calls through an ARS that uses the Internal Data URI, and IP Office will pull the CID from the SIP tab of the User.

I typically have THREE ARS tables, one to use Internal Data, one to use Auto and specify the CID, and one to use Auto but not specify the CID. Use User Rights to determine which ARS the user gets sent to, or use System Short Codes of 9N for one table and 8N for the other.

 

[Westi]

There are several ways to do it.

If you have the Auto settings in the URI and the ARS can send the calls using the NsE entry which sends the extension number.
At least that used to work.
If you send the internal data then make sure that the users have their extension number in the SIP tab and not anything weird.

It also depends if the provider wants the information as PAI or just in the regular header. You could try and enable the P asserted ID option and set that to internal ID