IP Office AA greetings 4

[NiceRing]

This is my first IP Office V500 8.1 so bear with me. System has embedded vmail only. I cannot seem to figure out how to access the voicemail to record the AA greeting or how to record the AA greeting. I did the time profiles. I am missing a major piece of this puzzle.
Help!

 

[NiceRing]

I have added the sequential hunt group but when I try to add it to the overflow group, it does not come up as an option. what did I miss@

 

[intrigrant]

a telephonenumber for that group?

 

[NiceRing]

I am in awe how complicated it is to set up a phone system with 4 measly phones, 4 measly analog lines, an AA to pick up after 4 rings to give callers some options and set up a couple of mailboxes. This is ridiculous.
I have everything working except one thing, I am still unable, as I was 41 thread items ago, to get the ring delay set up. Still picks up immediately. I really feel like I have done every single thing that was suggested (except the .cfg file) and that's where I am.

 

[amriddle01]

As a test I just did what you're attpting and timed myself, was working in under a minute. Attempting something you have no idea how to do will ultimately lead to frustration, Sean hit the nail on the head right at the start. Get some proper training instead of trying to wing it and you're set. The system isn't ridiculous or that complicated but attpting to train you via this forum clearly is

 

[NiceRing]

I have been reading all of the documentation. I am not trying to get trained on this forum. There is much I have already done without the forum, just having trouble with this AA fwd timing. Were you able to do it in under a minute when you programmed your first system?

 

[Gunnaro]

Ehrm...Sean?

IP Office is a blessing to work on compared to many other systems.
A 4-user install from scratch should take less than 4 hours, including end user training and coffee break.


Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[NiceRing]

If it is so easy, why are there 1762 threads with people writing in with questions and problems?

 

[intrigrant]

Because 20% is end user 30% are new engineers without a proper (none?) education and another 30% don't read manuals, another 25% have real interesting questions and 5% know the system very well and is trying and willing to help the other 95% but the questioneers must do some work themselves as well > training, reading, try and error and do a lot of new installs and ask a question with to the point info, it doesn't work is not a question but a statement.
But the main reason is because Avaya Support is unaccessible for free and registered Avaya partners. In the past webbased training was free of charge and anyone could register for it, Avaya had a Tier 3 helpdesk which could be called by anya Avaya user/insteller/distributor and they were very helpfull. This forum had just a few members back then.
From the day Avaya closed ( reorganised ) tier 3 support, charged for web based training and put the docs behind a locked web site the number of members and posts here exploded.

 

[NiceRing]

I agree on the 4 hour time frame Gunnaro, that is what I think it should take also. Maybe next time. Thanks for all of your assistance.
The documentation is all very helpful, but yes, it would be even better to be able to contact Avaya. That is not always the case. You do not HAVE to be a certified Avaya tech to purchase a system. It is not always possible to fly somewhere and take 5 days off work and pay thousands including air, car, room to take the class. If you work for a company that has plenty of techs and can spare one for a week, great. When you are flying solo, not always as do-able, but it would be great. I have looked for online training but other than a few youtube videos, I haven't found it.
Well I certainly know the system a lot more than when I started with all of my trials and tribulations.

 

[amriddle01]

Look on the bright side (literally), you live in Hawaii (I think)

 

[NiceRing]

don't know why you think that but I was going to say, if anyone wants to come to Maui to train a tech.......
just kidding, I know that is against the forum rules.

 

[Gunnaro]

*We know everything*

I don't think there is a TT rule against inviting people to Hawaii

*Install IPO in Hula-skirt: Check*

No seriously, if you're running solo, get your hands on a demo kit, it's essential to have the possibility to replicate customers issues in a lab, train yourself, and explore possibilities not mentioned in the commercials (or F1).

Your local distributor should be able to get you one, they don't cost to much either.
Stuffed with licenses, a 3-4 phones, combo cards, and a brand new chassis.

As a solo artist, you only have your name to show for, and I guess the word on the coconut telegraph spreads pretty fast on the island. You mess up a few customers, everyone knows about it, and you start talking to the hand.

Online training is only available to registered partners.
Registering is free, but to become a Business Partner you need to pass a few online tests.
(You won't pass unless you know the basics)

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[NiceRing]

That is exactly what I did. I bought the system early this year to train myself on. When work is slammin' busy, hard to get to it though. Have been chipping away at it, then had customer set on buying it, so that's great. It's all good, I'm getting it. Just having this ring delay issue STILL.

 

[amriddle01]

Post the config somewhere like dropbox and give us the link....until one of says we have it, then remove it. And we'll post the working version and/or tell you where you went wrong

 

[TouchToneTommy]

Download intrigrant's sample configuration that he posted way above in this thread, and open it in Manager.

Trace the call flow starting at the Incoming Call Route

The default destination is HG 200-Reception Desk.
That rings for 25 seconds until it overflows to HG 303-OverflowRD.
HG 303-OverflowRD is sequential, and has only one member, 999-DummyUser.
999-DummyUser is forwarded (including Hunt Group Calls) to *96.
*96 is a shortcode that points to AA:NotAnswerIsBad.

This is how the calls ring at telephones first, and after the Overflow timer expires, they are sent to the automated attendant.

When you go to program this for yourself, start at the bottom at work up - that is, make the shortcode first, test it, make the dummy user and forward it, test it, make the hunt group with the dummy user, test it, make that hunt group the overflow for the main hunt group, test it, and then set your incoming call route and test that.

After you do 5 or 6 systems with this type of setup, you won't even have to think about it, and that's when it will take under a minute to create.

 

[Gunnaro]

Well, then you did something right

I have a feeling that moving from Nortel to IPO is worse that starting from scratch.
What did Nortel do to you guys...?

Post the config as Andy suggested, we'll all dig in to it.



Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[snowman50]

Did you even read or look at my post.


The "Overflow Time (secs)" field will govern how many rings will be heard before the call goes to the AutoAttendant. (about 5 seconds per ring give or take a second)



From the FAQ section above

Delayed Auto-Attendant using Embedded Voicemail?
FAQ940-7409: Delayed Auto-Attendant using Embedded Voicemail?
Posted: 22 Nov 10

First Create a Short Code Like:
Code: *98
Feature: Autoattendant
Telephone Number: AA:XYZ This being the Name you gave your AA
Line Group ID: 0

Next Create a Virtual User and in the "Forwarding" Tab Click "Forward Unconditional" and "Forward Hunt Group Calls" and in the "Forward Number" field enter *98

Next Create a New Hunt Group, Set the Ring Mode to Sequential, then in the "User List Box" add the Virtual User you just created.

Next, in your Main Hunt Group, the one that "rings" the phones that you want to ring 2 times, Add the hunt group you just created in the previous step to the "Overflow Group List" Box.

The "Overflow Time (secs)" field will govern how many rings will be heard before the call goes to the AutoAttendant. (about 5 seconds per ring give or take a second)

NOTE: Make sure you have built an incoming call route with a destination going to the Main Hunt Group containing the users phones you want to ring before the AA answers.

 

[NiceRing]

Yes Snowman. I printed your instructions and followed them to a T. However, when I set the Overflow time, somehow it didn't matter if I put 6, 48, or default, it made no difference. To clarify: You said the timer in the OVERFLOW OF THE MAIN HUNT GROUP. NOT the No Answer Time on the main tab, but the OVERFLOW TIME on the OVERFLOW tab. But I am not clear what to choose when it asks for GROUP or CALL in that drop down box. Since it is not overflowing to a group, only to the phantom user, that does not make sense to me.
For days I could not get the AA to stop grabbing the calls on the first ring. Got some help from a tech on the mainland, now the calls ring in, and the AA WILL NOT pick up at all!! Oy vey! But it's cool, I will get it. I do believe it must have to do with the short code in the phantom user in the Overflow HG. I was told it should be a short code that goes to AA, but then I was told it should be a short code that goes to FWD0. So not sure on that.
I love the advice from TTT to do just one piece at a time and test it as I go.
I did that today. I dial the MAIN HG and it correctly rings all the phones. I dial the Overflow HG and get a busy, I dial the phantom user and get a busy. So something wrong.
I have ILG0 destination to MAIN HG 700--OVERFLOW to OVERFLOW HG 300--only phantom 299 in that HG--299 was *98 going to AA01, it didn't work, so tried that FWD0 short code, that didn't work either.
But I sure am getting a lot more familiar with this damn thing! I was told it is really not meant to be used as a small key system, built for much bigger sites. Wish I had known that before I dove in. 90% of my customers are small businesses.
O well, too late now. Tomorrow is another day.
Uploaded .cfg to ENGINEERING.com at the bottom of this thread.
Gunnaro, as far as what Nortel did to us Nortel techs, I think that my answer to that would contain language that is also forbidden on TT!

 

[NiceRing]

In the overflow group, it doesn't matter whether it is collective or sequential since there is only 1 member, right?

 

[Gunnaro]

Oh it matters, must be sequential.

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem