IP Office AA greetings 4

[NiceRing]

This is my first IP Office V500 8.1 so bear with me. System has embedded vmail only. I cannot seem to figure out how to access the voicemail to record the AA greeting or how to record the AA greeting. I did the time profiles. I am missing a major piece of this puzzle.
Help!

 

[intrigrant]

1: I set up my lines in an Incoming Call Group and have them going to the AA1. I cannot find where the timing is set for the AA to pick up the lines. It is picking up too quickly, need 5 rings. I did get the greetings recorded and they are working.
There is no timing for the AA to answer the call, it answers instantly. Why a delay of 5 rings? It will ring nothing.
I think your question is wrong formulated, my guess is that they want this:
Call comes in and ring at one or more stations, if not answered within 5 rings it must go to a menu were they either can leave a message or plays a message with alternative contact info. Correct?

2. The owner just wants the AA to give the caller 4 options, all of the options being just leaving a message in a mailbox. They feel like if they were not able to answer the calls in the first 5 rings, they don't want it ringing any sets, they just want the calls going to mailboxes. just to make it easier for you to understand, bear with me, I am going to go into some detail:
Option 1--Leave message for prescription refill mbox
Option 2--Leave message--used by doctors only
Option 3--This is an info only greeting with directions and contact info
Option 4--Leave message in general mailbox
My problem is that I cannot figure out how to have mboxes that are NOT associated with phone extensions. Also if this can be done, can I instruct the system to turn on an MWI at certain extensions? The phones in the pharmacy do not need any voicemail at all for the individual users.
I built a separate AA for REFILL, DOCTORS, DIRECTIONS, GENERAL but I think I am going down the wrong path. I think I need more of a CCR for these functions. Actually first, I just built ONE AA and set up actions to go to the voicemail of those phones, but they really don't need voicemails. What are my options? Hope this makes sense.
This must be the overflow menu were callers ednup if not answered within five rings, right?
You need to create a group for each option were a message can be left and a AA for each option to play a message only.
It would take well over 200 lines so I created a config as a example which has all the options you need.

3. If I only need one greeting for all 24 hours, is it better not to even set up Time Profiles??
????????
4. I read about PARTNER MODE. How would I have been able to use that?
Sure, if you want to loose a lot of features use it and forget the above.
p.s. I hate short codes. What genius engineer thought of those???
Short codes are from the programmers heaven, may the inventor live eternal life.

PS @Gunnaro : I know VM Pro can do this but there is no reason not to use the FREE! embedded voicemail for it. If needed buy another 2 or 4 channels, still a lot cheaper as a Preffered license.

 

[intrigrant]

ADDENDUM
I have created only one VMBox for the famous Doctors but you could use another AA to redirct to individual mailboxes using a shortcode.
The shortcode methode will enable the possibility to leave a message while the user turned VM off.

 

[Gunnaro]

He he, Intrigrant> it was just an IF.
The rest of my reply was "Embedded"

OP started talking about CCR, that needs the preferred edition as well. (but CCR would be a waste of money)


Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[intrigrant]

Now we agree on one thing for sure, CCR is waste of money, time, energy and everything else you can think of to waste...
I wonder, why is it necessery to have VM Pro for a CCR, it ruins all reporting if reporting without VM Pro was good to start with.

 

[Gunnaro]

It's all about the money, force another product on the customer.
I thought VMPro had to run before CCR could, but no, no.
Worked as Stand alone too.
(Now they're all dead, hopped the twig, never to be seen again)

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[TouchToneTommy]

1: I set up my lines in an Incoming Call Group and have them going to the AA1. I cannot find where the timing is set for the AA to pick up the lines. It is picking up too quickly, need 5 rings. I did get the greetings recorded and they are working.

I'm guessing that this is so the phones will ring before the automated attendant answers, so you have a chance to answer the calls "live", and the AA is your backup?

It's convoluted in Embedded, but you direct the incoming calls to a group with the ringing phones in it (please don't be using LINE appearances on the phones!). You overflow that group to a different SEQUENTIAL group with a single, phantom user in it. This phantom user is forwarded (including hunt group calls) to a shortcode that points to the automated attendant.

 

[NiceRing]

To clarify, YES, I need all phones to ring 5 times before going to AA.
Did I miss the answer to where I can set that timing, amount of seconds?

 

[Gunnaro]

'No answer time'

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[NiceRing]

Yes Gunnaro, I know that, but in which area? I have changed the timing in the areas that have the option all the way to 48seconds and it still picks up on 1st ring.

 

[TouchToneTommy]

Did I miss the answer to where I can set that timing, amount of seconds?

This timing is the OVERFLOW from the first group to the sequential group that ends up pointing to the automated attendant.

 

[Gunnaro]

Well I was a bit quick there, you need to set both No Answer time and Voicemail Answer Time.
5 rings would be 15 sec or so, depending on Locale.

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[smokinjoe2938]

TTT has told you exactly how to do this on his 1st post, good luck!

 

[Gunnaro]

uhh...must be tired, some how I had my mind stuck on going to voicemail, not via the AA.

Yes, TTT is absolutely right, the overflow time.

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[snowman50]

From the FAQ section above

Delayed Auto-Attendant using Embedded Voicemail?
faq940-7409
Posted: 22 Nov 10

First Create a Short Code Like:
Code: *98
Feature: Autoattendant
Telephone Number: AA:XYZ This being the Name you gave your AA
Line Group ID: 0

Next Create a Virtual User and in the "Forwarding" Tab Click "Forward Unconditional" and "Forward Hunt Group Calls" and in the "Forward Number" field enter *98

Next Create a New Hunt Group, Set the Ring Mode to Sequential, then in the "User List Box" add the Virtual User you just created.

Next, in your Main Hunt Group, the one that "rings" the phones that you want to ring 2 times, Add the hunt group you just created in the previous step to the "Overflow Group List" Box.

The "Overflow Time (secs)" field will govern how many rings will be heard before the call goes to the AutoAttendant. (about 5 seconds per ring give or take a second)

NOTE: Make sure you have built an incoming call route with a destination going to the Main Hunt Group containing the users phones you want to ring before the AA answers.

 

[intrigrant]

My example config has it all

 

[NiceRing]

Convoluted is right! Also, I did not know that CCR was a separate application. I am accustomed to the Nortel CCR which is built in and I use them a lot.
Please give me some advice on how to set up a virtual/phantom user. I tried the NO USER user which does not seem to require an extension number. But somehow it does not show up as an option in the drop down menus anywhere.
Thanks Snowman.
and all of you.

 

[Gunnaro]

Phantom/Ghost/virtual user is just a technical term for a user that will never log in, used to circumvent missing features in the IPO.

Just create a user with a extn number out of your DDI range and set a login code in the Telephony>Supervisor tab. Name it something that relates to it's action, like "Fwd2AA. Ex-directory it, if you want to avoid silly questions about who that is

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[NiceRing]

Thanks, I had tried this but kept getting an error icon about it being an invalid extension. I will try this method.

 

[smokinjoe2938]

once you define that log in code that error message will go away.

 

[Gunnaro]

+ setting a code prevents other users from accidentaly logging into the phantom.
(They would probably *00 it right away and mess up your flow)

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem