IP Office 9.1 SIP issue 1

[cwhite432]

IP Office 9.1 phone system with Polycom Soundpoint IP 335 and Soundpoint IP 550 phones attached via SIP. Phones will only register with system with the "Auto-create Extn/User" feature enabled (System/LAN1/VoIP tab). Previous to 9.1 this feature could be left enabled. Beginning in 9.1 the feature becomes disabled after 24 hours. I know that I should be able to register SIP phones without enabling this feature? Every time the system reboots, the phones go unregistered until this feature is enabled. Same happens if there is a power outage and phones reboot. This seems to let some phones register but some will not until the feature is temporarily enabled. How can I attach these phones without utilizing this feature. The best I can tell, "Auto-create Extn/User" is only to register phones dynamically vs building extn and users manually. All Extensions/Users were manually created in the first place. There just doesn't seem to be a logical reason why the phones won't register without that enabled.

Thanks in advance.

 

[joe2938]

The extensions are built as sip? also you do have the 3rd party sip licenses?

 

[derfloh]

The users also exist?

SIP extension is pretty straight forward. Create Extension, create user with login code. Save config and register phone with extension as username and login code as password.

 

[intrigrant]

After the reboot but before enabling "auto create extensions", do you see the extensions in Manager or in monitor :menu bar>Status>SIP Phone Status?

 

[cwhite432]

I do see the extensions in Manager. I built them all manually so they are always there. After a reboot, I can look in system status and it will say there are 0 phones registered. As soon as I enable the "Auto Create Ext/user" and save in manager, phones then begin to register immediately. At first I thought maybe something was wrong with the way I configured the phones to register, but I think if that was the case it would create a new user for the automatically registered phone. So for instance if I had extension 200 and user John created using that extension, when the phone automatically registered I would think it would create a new user "200" or something like that to use instead of using John's user account. But that isn't the case. Surely there isn't something that IP Office doesn't like about this particular model of phone. It's just SIP, the phone shouldn't matter... right?

 

[janni78]

It shouldn't need "auto create" to work.

Either your users or the SIP settings in Polycom are incorrect, for example what error do you get in Monitor when it tries to register.

"Trying is the first step to failure..." - Homer

 

[cwhite432]

Below is part of the log from monitor. I see that it is forbidden but I'm not sure why...



15:02:17 1926172971mS SIP Rx: TCP 10.141.16.241:55304 -> 10.141.17.41:5060
REGISTER sip:10.141.17.41:5060;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 10.141.16.241;branch=z9hG4bK384f584c7793FD13
From: "Test" <sip:10.141.17.41@10.141.17.41>;tag=6E41DFE4-ABF3DBCB
To: <sip:10.141.17.41@10.141.17.41>
CSeq: 2 REGISTER
Call-ID: cc143d4f-b08fa5ba-45dc7ea9@10.141.16.241
Contact: <sip:10.141.17.41@10.141.16.241;transport=tcp>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"
User-Agent: PolycomSoundPointIP-SPIP_335-UA/4.0.4.2906
Accept-Language: en
Authorization: Digest username="6501", realm="ipoffice", nonce="128aaf5199f8c79c16dc", uri="sip:10.141.17.41:5060;transport=tcp", response="4d3f98b46945feed7035266b358d32bb", algorithm=MD5
Max-Forwards: 70
Expires: 3600
Content-Length: 0

15:02:17 1926172975mS SIP Tx: TCP 10.141.17.41:5060 -> 10.141.16.241:55304
SIP/2.0 403 Forbidden
Via: SIP/2.0/TCP 10.141.16.241;branch=z9hG4bK384f584c7793FD13
From: "Test" <sip:10.141.17.41@10.141.17.41>;tag=6E41DFE4-ABF3DBCB
Call-ID: cc143d4f-b08fa5ba-45dc7ea9@10.141.16.241
CSeq: 2 REGISTER
User-Agent: IP Office 9.1.7.0 build 163
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Supported: timer
Server: IP Office 9.1.7.0 build 163
To: <sip:10.141.17.41@10.141.17.41>;tag=ca79290ebdf3a276
Content-Length: 0

 

[intrigrant]

It should not send "From: "Test" <sip:10.141.17.41@10.141.17.41>;tag=6E41DFE4-ABF3DBCB" but it should send From: 123 <sip:10.141.17.41@10.141.17.41>;tag=6E41DFE4-ABF3DBCB were 123 is the phone number of the polycom.
Avaya only register SIP devices with the extension number as the name.

 

[Billxx]

This may help.

In PolycomSpeak, Address = Extension Number.
Not IP Address as you may expect with it being an IP device.


[URL unfurl="true"]https://res.cloudinary.com/engineering-com/image/upload/v1467923932/tips/Polycom_Explained_Web_Browser_Set_Up_Small_kboz32.pdf[/url]

 

[cwhite432]

I added a screenshot of the phone configuration. "Authentication User ID" is the only place where I can find to input the extension. After I took that screen shot I changed the "Display Name" to 6501 instead of "Test" and got the following results in monitor. It comes from "6501" now but the phone still would not register though...


15:43:48 1928663177mS SIP Rx: TCP 10.141.16.241:38339 -> 10.141.17.41:5060
REGISTER sip:10.141.17.41:5060;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 10.141.16.241;branch=z9hG4bKf5b09650DD492D47
From: "6501" <sip:10.141.17.41@10.141.17.41>;tag=1BD8D043-337C7E1E
To: <sip:10.141.17.41@10.141.17.41>
CSeq: 1 REGISTER
Call-ID: 5943c152-4402e161-1c527a4@10.141.16.241
Contact: <sip:10.141.17.41@10.141.16.241;transport=tcp>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"
User-Agent: PolycomSoundPointIP-SPIP_335-UA/4.0.4.2906
Accept-Language: en
Max-Forwards: 70
Expires: 3600
Content-Length: 0

15:43:48 1928663181mS SIP Tx: TCP 10.141.17.41:5060 -> 10.141.16.241:38339
SIP/2.0 401 Unauthorized
Via: SIP/2.0/TCP 10.141.16.241;branch=z9hG4bKf5b09650DD492D47
From: "6501" <sip:10.141.17.41@10.141.17.41>;tag=1BD8D043-337C7E1E
Call-ID: 5943c152-4402e161-1c527a4@10.141.16.241
CSeq: 1 REGISTER
User-Agent: IP Office 9.1.7.0 build 163
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH

http://WWW-Authenticate:

Digest nonce="a2cb4d7666c55d21beca",realm="ipoffice",algorithm=MD5
Supported: timer
Server: IP Office 9.1.7.0 build 163
To: <sip:10.141.17.41@10.141.17.41>;tag=ad41074e39454f61
Content-Length: 0

15:43:48 1928663191mS SIP Rx: TCP 10.141.16.241:38339 -> 10.141.17.41:5060
REGISTER sip:10.141.17.41:5060;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 10.141.16.241;branch=z9hG4bKcb31e08b4F9F05C6
From: "6501" <sip:10.141.17.41@10.141.17.41>;tag=1BD8D043-337C7E1E
To: <sip:10.141.17.41@10.141.17.41>
CSeq: 2 REGISTER
Call-ID: 5943c152-4402e161-1c527a4@10.141.16.241
Contact: <sip:10.141.17.41@10.141.16.241;transport=tcp>;methods="INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER"
User-Agent: PolycomSoundPointIP-SPIP_335-UA/4.0.4.2906
Accept-Language: en
Authorization: Digest username="6501", realm="ipoffice", nonce="a2cb4d7666c55d21beca", uri="sip:10.141.17.41:5060;transport=tcp", response="36adc3808eed8a59f81f19e47a711af1", algorithm=MD5
Max-Forwards: 70
Expires: 3600
Content-Length: 0

15:43:48 1928663195mS SIP Tx: TCP 10.141.17.41:5060 -> 10.141.16.241:38339
SIP/2.0 403 Forbidden
Via: SIP/2.0/TCP 10.141.16.241;branch=z9hG4bKcb31e08b4F9F05C6
From: "6501" <sip:10.141.17.41@10.141.17.41>;tag=1BD8D043-337C7E1E
Call-ID: 5943c152-4402e161-1c527a4@10.141.16.241
CSeq: 2 REGISTER
User-Agent: IP Office 9.1.7.0 build 163
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Supported: timer
Server: IP Office 9.1.7.0 build 163
To: <sip:10.141.17.41@10.141.17.41>;tag=5c1795ecfde952b5
Content-Length: 0

 

[Billxx]

Try changing the Address to 6501 in the phone.

 

[derfloh]

From: "6501" <sip:10.141.17.41@10.141.17.41>

Must be

From: "6501" <sip:6501@10.141.17.41>

 

[cwhite432]

Thanks Billxx. You are exactly right. You receive a gold star for the day. Thank you very much.