IP Office 500, Automated IVR Outbound

[spoOx786]

Hi,

I was wondering whether there is a way or even some add-on software that can achieve the following:

Basically, we have a list of clients and their phone numbers, we need a way of automatically ringing these numbers one by one and carrying out a survey. The survey questions and answers will be pre-recorded and the user can choose the answer using their phone keypad. Once selected, the answers will be stored in a database.

Anybody have any solutions?

Many Thanks

 

[hairlessupportmonkey]

you cant really use the IPO and VMPro as an outgoing auto dialler. you would need a 3rd party dialler that shoves the call back into VM Pro and use the campaign wizard to create your set of questions.

ACSS - SME

 

[spoOx786]

any 3rd party recommendations?

 

[hairlessupportmonkey]

you could try nms-adaptive

http://www.nms-adaptive.com/index.html

ACSS - SME

 

[TomMills]

I looked at this a while ago (client never really took it past the "nice idea" stage)

Try talking to NMS adaptive.

http://www.nms-adaptive.com/

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[spoOx786]

Thank you both

 

[TomMills]

anytime. we like stars. ;-)

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[hairlessupportmonkey]

hmmmm... pink stuff....

ACSS - SME

 

[tlpeter]

Cheap, very cheap, asking for stars


BAZINGA!

I'm not insane, my mother had me tested!

 

[TomMills]

i need to end my drought.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[tlpeter]

Then you need to give better answers or arguments


BAZINGA!

I'm not insane, my mother had me tested!

 

[TomMills]

pfft thats the hard way. it's easier to just ask for them

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[kholladay]

Also check your local laws. It is illegal in many places to place an unsolicited call to a person where a live individual is not the one they will be talking to. So unless these people signed up for this call campaign you could get yourself into a bit of trouble.

Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"I have one speed, I have one gear...GO!!!" - Charlie Sheen

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[TheSmash]

Tom - I got a Star the other day just by posting "No"

I guess I'm just efficient like that!

ACSS (SME)

I never touched anything...

 

[TomMills]

that's the kind im after.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.