Hi
The company I work for uses this software currently ,but I have a problem getting it to work in Italy. I can see this agent logged in through CMS, but when I call the number no voice can be heard from either party. Now the difference is that we are using Vonage to route the calls to save money.
The strange thing is we have used this company before in the US with no problems at all. The COR etc looks fine.
And ideas would be most welcome?
Regards,
Avayawizz
The company I work for uses this software currently ,but I have a problem getting it to work in Italy. I can see this agent logged in through CMS, but when I call the number no voice can be heard from either party. Now the difference is that we are using Vonage to route the calls to save money.
The strange thing is we have used this company before in the US with no problems at all. The COR etc looks fine.
And ideas would be most welcome?
Regards,
Avayawizz