Hi All,
We have an issue with IP agent and the configuration of the station extension and password.
We use 6 digit extensions for IP Agent stations and business support extensions are 5 digit, with sometimes the Operational staff configuring their IP agents with 5 digit extensions so that they can take calls directly, without logging in.
They have been able to do this up until today, where somehow, the station ID's now have to be set as 6 digits. When we tested it, we found that IP Agent was inseting a 0 to make it up to 6 digits long.
Has anyone seen these before or could even point me to a reg key that may rule this setting?
Regards.
We have an issue with IP agent and the configuration of the station extension and password.
We use 6 digit extensions for IP Agent stations and business support extensions are 5 digit, with sometimes the Operational staff configuring their IP agents with 5 digit extensions so that they can take calls directly, without logging in.
They have been able to do this up until today, where somehow, the station ID's now have to be set as 6 digits. When we tested it, we found that IP Agent was inseting a 0 to make it up to 6 digits long.
Has anyone seen these before or could even point me to a reg key that may rule this setting?
Regards.