IP 2033 Firmware incompatibility 1

[Acoustech]

I have a SS4.0 CS1000. We have an old 2033 that works, a new one that just got shipped doesn't send out voice but receives it just fine. I posted this a week ago but I now think there's a firmware incompatibility with this new phone and our slightly older system. We could

1) Load the new firmware onto the signaling server

2) Downgrade the firmware on the New i2003 server which should work.

We don't want to go with #1 because we don't want to mess up our current, working 2033 phone. #2 sounds like a decent plan but does anyone know if this is even possible? In Element Manager I can see that we have the option to "Distribute Firmware" to certain elements. I know these phones automatically get updates from the signaling server but this phone is sticking with the new one.

Allen

 

[johnpoole]

Load the new firmware onto the signaling server.. that would be my choice.. nortel says it's backward compatable

john poole
bellsouth business
columbia,sc

 

[Acoustech]

So regardless, new firmware that's on a phone needs to be on the SS as well? Thanks

 

[gwebster]

A CS 1000 4.0 Signaling Server will not recognize the 2033 and provide firmware to it. You need to use TFTP to upgrade the firmware. Latest release firmware is 2310S73

 

[MrPederman]

Because S73 is the latest, substitute S68 with S73.

From:
IP Audio Conference Phone 2033 Firmware S68 Release
BULLETIN ID: 2007008115, Rev 1
PUBLISHED: 2007-07-02
STATUS: Active
REGION: APAC
CALA
EMEA
GC
NA
PRIORITY: Major
TYPE: Bulletin

Upgrading firmware from 2310S10 to this release 2310S68
---------------------------------------------------------------------------------------------
Upgrading the firmware of the IP Audio Conference Phone 2033 from any release to the recommended release S68 can be done using the Element Manager via UTFP. This is covered in the next section. Element Manager support was introduced in load S18, therefore upgrading from S10 must be done in two steps :- TFTP to build S18; the UFTP (or TFTP) to build S68. This process is described below.

To upgrade the IP Audio Conference Phone 2033 firmware from 2310S10 to 2310S68, the phone must go through the following two steps:

Step 1: Upgrade to 2310S18 from 2310S10 via TFTP:
1. Upload the following two files to the TFTP server
a) target firmware load: 2310S18.bin
b) configuration file: i2033.cfg. Ensure the bin file name in the configuration file is correspondent to the target load. In
this case: SET APPNAME 2310S18.bin
Please note: the name of bin file is case sensitive.
2. Configuration on IP Audio Conference Phone 2033:
a) Power up the IP Audio Conference Phone 2033, when the phone displays Nortel, press the softkeys SK1 SK2 SK3 to get into the manual config menu.
b) When the phone displays: TFTP Server IP:, enter the TFTP server IP address
Let the phone go through the configuration sequence. After rebooted, the phone will start to download 2310S18 via TFTP.

Step 2: Upgrade from 2310S18 to 2310S68 via UFTP, i.e. enhance firmware download:
1. Remove 2310S18.bin and i2033.cfg from the above TFTP server to avoid a constant loop.
2. Upload 2310S68.bin to the UFTP server. Please refer to CS1k on how to upload firmware on the Element Manager.
3. Config IP Audio Conference Phone 2033
4. Power up the IP Audio Conference Phone 2033, when the phone displays Nortel, press the softkeys SK1 SK2 SK3 toget into the manual config menu.
5. When the phone displays: S1 IP:, enter the S1 server IP address
6. Let the phone go through the configuration sequence. After rebooted and connected to the S1, if the load on the
phone is different from the load on the server, the phone will start to download 2310S68 via UFTP automatically.
Upgrading from 2310S18 and later to this release 2310S68
----------------------------------------------------------------------------------------------------
On installation or rebooting, the IP Audio Conference Phone 2033 automatically downloads the firmware placed on the
UFTP server. [Use the procedure described in steps 2 to 6 above].

Required Actions:
Firmware Download Instructions
--------------------------------------------------
To download the file from the Nortel web site, follow these instructions:
Note: You will need to log in to complete the steps below.
1. Access the

http://www.nortel.com/support

<

http://www.nortel.com/support>

web site.
2. Select "A-Z" from the Find Products section.
3. Select "I" in the Products A-Z section.
4. Scroll to "IP Audio Conference Phone 2033" and select "Software".
5. Select the IP Audio Conference 2033 Rel 2310S68 link, complete the encryption questionnaire and download the file to
a TFTP server.
6. Refer to the applicable NTP for instructions on loading the firmware on the IP Audio Conference Phone 2033 from the
TFTP server
As stated in the NTP 553-3001-368, Procedure 113 ~ Downloading the IP Audio Conference Phone 2033 firmware
Note: Nortel recommends that the user ends an active call before performing firmware upgrade. Otherwise results may be
unpredictable.
1 Download the latest IP Phones firmware from the Nortel web site as above.
2 Load the latest version of the IP Phones firmware and place it on the TFTP Server. Ensure the TFTP Server is
started.
The files required are:
- i2033.cfg
- firmware binary file (2310S68.bin, for instance)
3 If you statically assign IP addresses, ensure that the IP address, TFTP Server IP Address, Subnet Mask, and Default
Gateway information are accurate. If you are using a DHCP Server, ensure the DHCP options are configured.
4 Enter the TFTP Server IP address in the configuration menu, and reboot the IP Audio Conference Phone 2033.