Invalid Extension

[Tom2129]

Customer has an old MICS 1.1 with NAM....they use guest mailboxes for their teachers and as of today when trying to leave a message on one of those mailboxes via the AA the system responds with "you have reached an invalid extension" Leave Message and Trans to VM both work internally, problem only occurs on incoming calls from AA. Any direction appreciated...
Thanks
Tom

 

[curlycord]

In admin MBOX settings what does it say for EXT:?????





________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[Tom2129]

Some say none and others have the extension of the mailbox

 

[allworxguy]

Guest mailbox must have nothing in the ext field. If there is an ext entered in that field that does not exist you will get the invalid extension error.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[Tom2129]

Know what you mean, but even the mailboxes with "none" as the extension come back invalid. Strangest thing is that this has literally worked for years and now this...

 

[curlycord]

but even the mailboxes with "none" as the extension come back invalid."

That phrase tells me that normal DN's do the same.....is that the case?
If so under Table is there a Disable DN option and its disabled?



________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

=----(((((((((()----=

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca