Invalid Entry Avaya IP Office Manager 500

[ramiismail]

Hello,

I have an Avaya IP Office Manager 500 and everything is working fine internally when dialing extensions,

there is one problem I am facing is that when there is an incoming call from outside and the dialer tries to dial directly the extension it says invalid entry,

I did some tests and found the root cause of the problem but I did not know how to fix it,

If the extension is dialed fast after hearing auto attendant the IP Office does not recognize it and then it replies by invalid entry,

If the extension is dialed slowly the IP Office recognizes it and routes the call normally to the extension and everything seems to be fine,

it seems there is a settings related to the dialing pulse speed but I do not know exactly where is it.

can you help me in that issue??

 

[holdmusic34]

What is your AA action? It should be dial extension. You may have it as dial or direct dial or something else. Have a play with the actions. Set up a bidden action you can test before you go live with it.

I'm part of the problem.

 

[ramiismail]

AA is direct dial by number, everything is ok you can dial the extension and routes normally, but you should dial the extension slowly,

for example if you dial extension 123 fast it will say invalid entry, if you dial 123 slowly and leave few seconds between each number of the extension it works normally.

 

[holdmusic34]

Can you change it to something else?
XXX dial extension N

I'm part of the problem.

 

[ramiismail]

Actually I didnt understand you what do you mean by changing to something else??

 

[holdmusic34]

The action in automated attendant.

I'm part of the problem.

 

[ramiismail]

look Friend I found the proble,

I tried to dial from a windows phone and there is no problem, the problem just exists in dialing from android devices.

 

[amriddle01]

There is nothing in the system to help you with that