Intuity Map/5P Problem

[wellco]

Hoping someone has a idea what might be going on...I've looked at everything.
Intuity Map 5P just reboots itself at what appears to be 24 hour intervals or so. We have checked alarms (none) and tested tape drive and replaced backup tape.
Can't seem to see anything causing it. Have checked power and there appears to be no problem with that.
Any suggestions or had it happen to you...HELP Driving us nuts !!!

 

[heathersue]

Hi Wellco,

I don't have an answer as to what could cause that, but I did have something similar happen... Every night the system would reboot itself and it drove me crazy. wound up that the unit was plugged into a wall outlet that shared same circuit as the lights in the room. When the cleaning people turned off the lights, they also turned off the system... Thought I'd mention it since your situation sounded familiar. Is that maybe a possibility?

 

[wellco]

heathersue...
I wish it was that simple...it's plugged into a UPS and we have a clock on it and there have been no outages on that unit that we can.........grrrrrr stupid thing is driving us nuts..........

 

[NX01]

Do you know what time it reboots? Is it the same time everynight?

In the future everything will work...

 

[mikeydidit]

I am having the same problem. I have came in the last 2 mornings and had to kick my R5 to get it to start back up. To let you know what I have found (so far) as a possible cause, tier 3 for Intuity has ordered another optical disk drive for mine. The story is that the older model of drive that I have has a problem leaking oil to the optical disk. The Intuity will do a backup every night. The software sees some sort of corruption on the diskette and calls for a restart. The restart rebuilds the UNIX tables and deletes the corruption. The optical diskette will not let it completely run the restart and hangs up. That’s the story I was given anyways. If I can find out the model number of the bad drive I have, I will post it for you. The other instructions that I was given was to install new drive and destroy the optical diskettes. Will keep you informed.

Mike Jones
LSUHSC

 

[wellco]

It appears to be all over the board as far as when it reboots....for awhile it was doing it every morning around 8:45am..it's reallyl crazy. It does a reset and comes right back up and runs just find...when i look at the admin log it shows that backup was successful from the previous day.

 

[mikeydidit]

wellco have you been rebooting the every 60 to 90 days? It seems that this system must be or it will get corruption on it. Just asking??

Mike Jones
LSUHSC

 

[mikeydidit]

I just found out the drive number if you are interested. Apparently I have a revision 0010 which is referred to as 10. It is being replaced with one that is a revision 0051. The tier 3 told me that micro spots get on the diskette and the drive thinks it is bad spots. I left the optical diskette out last night so the backup would not run. I came in this morning and it was up and running. Might be worth a try.

Mike Jones
LSUHSC

 

[orypecos]

Map 5 Mach 5 Intuitys MUST be rebooted before 248 days is reached due to a problem that was fixed in Mach 4 Intuitys, but I doubt that it the problem in this case. Optical disks have known problems, so I would go that direction to start with. I am presuming that the Avaya technician did a occupancy report (sar in unix language) and found that the occupancy was ok. Many times the Intuity will get some corruption in it and it will have 'zero' available processor time, and will do reboots until that problem is fixed. Many times just a gracefull shutdown is needed and some times the kernal needs to be rebooted before a shutdown. U should see a warning alarm for cpu though, so that is why I am thinking it is a disk problem instead.

 

[mikeydidit]

The last couple of mornings that I have come in and found it down, I did do a graceful shut down and it did come back up. The system would not allow me to even login for the first 5 minutes or so and then came up with the login prompt. The next morning the same thing. I dont believe the tech found any other problems in the admin log or alarm log. I hope this will fix the problem. Coming into this problem as well as others this week has made for some long days this week....

Mike Jones
LSUHSC

 

[orypecos]

It is ridiculous that u have to wait for a optical drive on order on something that is taking your system out of service. Every since Avaya sold most of their hardware building and repair to outside sources, there have been scandalous delays of parts. Something that the customers shouldn't have to put up with and didn't 5 years ago. I would take a close look at your service aggreement and see if it allows Avaya to use "parts on order" as a excuse to allow a system to be going down day after day. Before, over 90% parts were available locally, but AVaya decided to cut costs by getting rid of most parts storage and now all the customers are paying for it. If I owned a Avaya system I would be looking into having my CEO have a visit with the Avaya CEO.

 

[PBXTech]

the tech or his service manager should be able to call Choice Logitics and get the part out ASAP or find it in an Avaya Office and have it shipped directly to the door of the customer.

 

[mikeydidit]

It gets worse. They told me that it would take 10 days to get the drive in. I told them I could get one next day If I had too. They told me that they had to go through their supplier and they would try to escalate this order. I haven't heard a word since last Thursday. You are right too orypecoos. Things didn't used to be this way, but not to many things are the way the should be with Avaya these days. My area really hurts with good technical support from Avaya. After the tier 3 in Denver the local tech called and wanted to come out and look at the drive in the switch??? The last time the switch had a problem in the processor I had to come in off vacation and shut the processors down and replace the packs. Their tech's came back out and picked up the packs when I was done. When I dropped maintenance completely about 6 years ago their idea of routine maintenance was to vacuum out the filters?? I buy them for about $50.00 to do about 8 cabinets. I really miss the old guys that knew what was going on, or wasn’t afraid to find out. Service and customer appreciation is at an all time low to say the least..

Mike Jones
LSUHSC

 

[orypecos]

Oh, I didn't understand that u don't have maintenance. Avayas' call center in Denver and Avaya techs in the field is dependant on enough customers having maintenance aggreements. If too few customers have a maintenance agreement, then the call center will not have the monies to support it and it will problably be contracted out or be done away with. People that don't have maintenance have been given very low priority trying to force them (encourage them) to get maintenance again.

 

[mikeydidit]

I just a maintenance assist agreement. It doesn't cover parts or sets.

Mike Jones
LSUHSC

 

[mikeydidit]

Just an update for everyone. I installed the new optical disk drive and new diskettes yesterday morning. So far everything is back up and running like it should. This may have resolved this problem.

Mike Jones
LSUHSC

 

[orypecos]

Did u use your own procured optical drive or did it come from Avaya?

 

[mikeydidit]

It came for Avaya (FINALLY).

Mike Jones
LSUHSC