Intuity Audix IP Connection Problem

[TelcomAdmin]

I cannot ping my remote Intuity Audix 4.4, hence, ASA IP connection not working. It was working previously. The problem started after my local LAN subnet address was changed from a class A to a class B. I have checked the Audix IP info (TCP/IP Networking) and the IP, subnet mask, and gateway addresses are correct. and the system has been rebooted. I can ping the Audix from PC’s that are still connected to the old class A subnet, and the Audix can be pinged locally. Furthermore, I programmed a PC at the remote location with the same Audix IP address I was able to ping the PC from my new class B subnet. My network admin feels the problem is with the Audix and not the LAN/WAN connection. Tracert not available as SNMP through our FW is turned off. Any suggestion?

 

[marcell55]

The best way to determine if it's the Audix would be to unplug the ethernet port that Audix is plugged into and then plug in a computer and give it the same IP address. Basically just what you did before, but using the exact same port that Audix is using now.

 

[bilton]

normally if you can get to the Audix locally but not via the wan it is down to the wrong default gateway. Or try a trace route from your pc to see if it is actually getting to the audix