Hi, we have Intuity Audix version 5, we are a call centre, with Intuity Audix connected behind definity thru 12 Analog extensions & used for sending faxes by various agents thru Message manager client.as we have different customers to serve, each customer has its own trunk line,For sending fax for a client, we want to use his specific trunk line..
we want to make 3 goups of these 12 channels ( 4 in each group), so that each group accesses a different trunk group for sending fax.
Requirement is like this :-
Mailbox2000-2300-uses channels 1-4 for accessing TrunkGrp 1
Mailbox2400-2800-uses channels 5-8 for accessing TrunkGrp 2
Mailbox2900-3000-uses channels 9-12 for accessing TrunkGrp 3
Appreciate if any one can provide solution to above requirement
we want to make 3 goups of these 12 channels ( 4 in each group), so that each group accesses a different trunk group for sending fax.
Requirement is like this :-
Mailbox2000-2300-uses channels 1-4 for accessing TrunkGrp 1
Mailbox2400-2800-uses channels 5-8 for accessing TrunkGrp 2
Mailbox2900-3000-uses channels 9-12 for accessing TrunkGrp 3
Appreciate if any one can provide solution to above requirement