Intuity Audix Announcement Protection 2

[dblcrona]

We have several call routings set up for our different customer service centers. These groups share some of the same announcements. Recently, one of these announcements was deleted. This message was at a point in the routing where the caller had to choose to go into voicemail or to a backup representative. Since the message was deleted they were not aware of the scelction they had to make. Since no selections were being made, all these calls were being redirected to our attendant. Is there any way to password protect these announcements so that they can not be inadvertantly deleted?

Thanks,
Ken Johnson

 

[Phoneman2]

You can limit the number of user that have console permission. Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[europe]

On the Announcement form there is a colum Pro that means protection:


from the DEFINITY documentation

In the Pro (protected) field, type n.
If you enter n, users with console permissions can change the
announcement. If you enter y, the announcement cannot be changed.


ANNOUNCEMENTS/AUDIO SOURCES

Ext. Type COR TN Name Q QLen Pro Rate Port

2: 29101 integrated 1 1 Hello y N/A y 32 01A01
3: 29102 integrated 1 1 Goodbye y N/A y 32 01A01
Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe

 

[dblcrona]

europe,

If an announcement is protected, can anyone with higher permissions modify it. Or do you have to unprotect it to modify it?

Thanks,
Ken Johnson

 

[europe]

You have to unprotect it, when it is unprotected ONLY users with console permisions can change it Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe