Intermittent Blue Screen

[Mel66]

A friend has just bought a DELL Laptop which came pre-loaded with McAfee Firewall and also their Virus program.
He didn't particularly want to use McAfee and uninstalled them. He then downloaded Zone Alarm's Firewall and Grisoft/AVG's Virus programs.
So far so good. Or was it? Well,no. Every time he booted up the Laptop he initially got the Blues Screen of Death, but on doing a warm boot all was well. This happened something like 1 in 3 times and is annoying.
I have restored the Laptop to it's manufacturers setting and tried again, but had the same problem.
Has anyone got any idea why this should be please? Thanks

 

[bcastner]

What error message shows in the BSOD?
Or, Start, run, eventvwr.msc and see the Event Logs for a record of the issue.

Post it back to the forum.

 

[Mel66]

Thanks for the response.
The code that showed was something like "0000.0000.0000.0007". Not sure about the number of "0000's". Does this help please? Thanks

 

[bcastner]

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/w2kmsgs/1123.asp

Call Dell.

 

[linney]

To get further information about any error look in your Event viewer.

Look in the System or Application folder. You can get to the Event Viewer via right click My Computer icon and select Manage.

Any errors logged in the Event Viewer can be expanded by double clicking on the error line.

Take any event error I.D. number and search for it on these sites.

http://www.eventid.net/events.asp

http://www.microsoft.com/technet/support/ee/search.aspx

Also check any "Information" line that mentions "savedump" and you should find reference to "recovered from a bug check". This is the Stop Error that caused your problem.

You can also turn off "automatically restart after an error" so it will just halt at the fault and display the full Stop Error and blue screen.

Right-click My Computer, and then click Properties .
On the Advanced tab, click Settings under Startup and Recovery .
Click to clear the Automatically restart check box under System failure , and then click OK . The error message on a blue screen should remain on the screen so you can record the error information.

http://www.winxptutor.com/eventlog.htm