Intercom to 2 offices one number 1

[cshine]

My CEO has 2 offices (one right next door) and I have installed a phantom extension that has all the same appearances as her phone in her main office, thus she can pick up her calls in either office. I can't get the intercom feature to work at both phones. The assistant wants to only press one button to have it intercom the CEO without knowing what office she is in. I have a G3si V11. Thanks!

 

[Bobg1]

I dont think you can do it with the intercom feature.
What you might do is set up a speed dial button for that extension or a busy indicator button. Either of which when pressed will dial the number.

 

[johnwtek]

"Bridged appearances can’t receive intercom calls." That's straight from the administrator's guide. However, you started me thinking that there might be an easy workaround.

I like intercom groups for two reasons. First, they make a distinctive ring, which helps get people's attention. Second, they don't go to coverage, which means an assistant can let it ring a few more times, if they feel it's important to get the executives attention.

Priority calls do the same things. I looked through the "feature-access-codes" table, and there's an field for Priority Calling. I picked an unused code, 155, and tested it out.

By dialing 155, I get dial tone and can dial an extension, just as if I had pressed a "priority" button. What's more, it rings extension bridges at the same time as it rings the
main phone.

If you program "autodial 155NNNN", it will ring extension NNNN. Substitute that for your "auto-icom" button, and the only difference your CEO should see is "priority" on the display, in place of "icom".

Let me know if that works for you.

John