DisasterMaster
Technical User
I have a phone that has an INTRCPT softkey. It's my understanding that it is used intercept calls from my assistants ringing phone. How do I set this up so it will know who’s phone belongs to my assistant?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Intercept
- Thread starter DisasterMaster
- Start date
- Status
The intercept key is used with the cisco IP manager assistant feature, IPMA for short, and needs to be configured, otherwise the intercept key doesn't do anything. I'm not sure if that answers your question but below is the guide on how to deploy IPMA.
ReallyRotten
MIS
Instead of using intercept, you could program BLF call pickup. It's pretty slick and works way better.
hanluc6933
Technical User
I'm with ReallyRotten on this one. You could just setup a pickup group if the phones are within hearing distance from one another.
The great use of life is to spend it for something that outlasts it. ~William James
The great use of life is to spend it for something that outlasts it. ~William James
- Status