Integrating a Predictive Dialer

[ascheper]

Has anyone integrated a predictive dialling phone system with their SQL server? I am going to have to do this in the near future and was wondering if there are any text or online resources available to help me, as I've never done this before. Any info would be greatly appreciated.

 

[stoolpigeon]

What kind of dialer are you using?

How are you 'integrating' them? Are you just moving data back and forth between them in files or will there actually be a connection between the dialer and the db?

I work w/SQL server and a Mosaix dialer but the 2 don't talk directly to one another. I write code to handle moving things back and forth.

 

[ascheper]

Sorry for the delay in answering, but from what I can gather (my boss couldn't tell me) it is a Nortel model 61C PBX. What I am to be responsible for is creating screen "pop ups" that either bring up data from the database on a current customer, or a blank form (with the phone number and caller id from the phone system) to add a new customer. Either way, I will need to (I think) create a stored proceedure (or something like it) to do a quick search of the database and send that information to a specific workstation. What I was looking for was information on the way that system interfaces with SQL 2000, either an online reference or a text book. We are not yet close to implementing the system and I want to get more familiar with it. I hope this helps more, any information would be wonderful.