Yeaaahhh.... I've been through that whole nightmare. We have 4 licenses and it's installed on 4 machines but we don't use it. I had a whole database full of phone numbers I tried to have the database guy export in a format that I could import into the app, and after about 5 tries I got close enough and after making a copy of the default template I made changes to how the data is displayed because we will never access 90% of what it has - I wanted all the relevant data right on the front screen (they do provide a template editor). After doing all that I still can't get it to dial numbers because I took some liberties with the import - trying to guess in some cases what fields were used for what.
I know it can sync with the 4000, but the tech made a number of convenient excuses about how hard it was, blah, blah and never did it. At some point in time I will actually find some free time to teach myself how to integrate that, and then I will wipe the database and sync it off the 4K... Until then it just sits there.
My suggestion if you want to speed things up is to hire a flunky data entry person to sit down and key in your information manually. Then you know you will have everything in the relevant fields.
