Installation keys - Arcserve 6.61 1

[Gareth1978]

Please could anyone advise me if it's possible for me to find the installation keys/licence keys for a working version of Arcserve 6.61

I need to reinstall as the database has corrupted itself beyond even the help of the database check/repair tool.

I have the media but have unfortunatley filed away the licence information in such a safe place (6 years ago) that I can't find it.

I was wondering if there was any way within the system that it would tell me the keys. I've had a quick root round but not managed to find anything.

Thanks as always in anticipation of advice.

**One day, I will find a question that no one else has answered........and will also know the answer to it ! **

 

[GSC]

Hi,
On your server you should have a ca.olf file.
If you open that one in a wordpad document you will see the license key.

You should be able to initialize your database to solve any issues with it.

See faq478-5164 for documentation on how to do that.



I hope you find this post helpful.

Regards,
GSC

 

[Gareth1978]

Thank you GSC.

The problem I'm having is that I can't stop or start the Database engine. When I eventually can get it to stop it won't start again. I did try running the database check/repair utility on it but that wouldn't work either.

I've got the keys using the information you supplied so I will probably have a go at reinstalling it later in the week.

**One day, I will find a question that no one else has answered........and will also know the answer to it ! **

 

[GSC]

No problem.

If the DB doesn't start you can also:

1.Kill the DBEng.exe and RDS.exe services.
2.Open the ARCServe directory then open to the Database directory.
3.Remove all the files ending with *.CHG and all files starting with RDM
4.Restart the engine.

Re-run the FAQ478-5164 documentation.

You can maybe also contact CA and they will be able to provide a blank DB for you so you don't have to re-install Arcserve.




I hope you find this post helpful.

Regards,
GSC