Installation Freeze-Up

[SRFlanigan]

I’ve never run upon this before. I was attempting to install the software for an HP Scan Jet 5100C in a PIII, Win98 box that has 128K of memory.

All programs, except explorer, were shut down; the scanner was NOT connected to the system (as per HP setup instructions for installing the software.) I attempted to load the software, and got the “install shield” box. That part went fine.

At this point the whole system locked, but I could hear the CD still spinning. (CD is a 50X.) I had to physically shut the box down to re-boot. C/A/D did not even work.

I tried loading the software via add/remove software in the control panel, and by letting the CD auto-run.

This box worked fine on another computer in the office, but . . .

Any suggestions? Rattle my grey matter to help me come up with a solution.

Steve
Home: SRFlanigan@home.com
Work: Steve@regionalinternetmedia.com

DILBERT FOR PRESIDENT!

 

[tlcscousin]

Copy the cd on to the hard drive and install from there.

 

[DeanSpencer]

also, delete temp files in c:\windows\temp. they can cause very frustrating install problems. should be able to delete everything out of there. i ususally put these 3 lines in my win98 boxes.

deltree /y c:\windows\temp
cd\windows
md temp

this will clean them up everytime you boot..

 

[Guest_imported]

Had a similiar problem with a corel draw installation:
The solution was to
find C:\program files\common files\installshield
Rename Engine and Iscript folders to xxxx.old
then re-install
If that doesn't work reverse the process
to revert files as originally setup.
It seems the software needed to reinstall the "InstallShield" program.

 

[Zorlod]

Call HP Tech support. They probably have a reference to this problem in their helpdesk or would at least know some things for you to try.