Install of Office 2000 on XP Pro hangs

[Beeps]

Thanks in advance for your help,

I've got a situation where a user has had Windows 2000 and Office 2000 and removed the Office suite (for one reason or another). The user upgraded to Windows XP Pro, and now when trying to reinstall Office 2000, the installation hangs.

I was thinking that the previous removal of Office didn't get all the files under Windows>ProgramFiles>Office.

If these files are still there, would this cause the reinstalltion to hang?

The user is licensed for both BTW

Thanks

 

[smah]

Well, I would have suggested this

http://support.microsoft.com/default.aspx?scid=kb;EN-US;239938

or this

http://support.microsoft.com/default.aspx?scid=kb;EN-US;239938,

but apparently they don't work under xp. Maybe you can manually delete some of the registry keys mentioned.

 

[Beeps]

Thanks for your post smah, but the operating system is xp. The error message is "internal error 2755, Please contact support".

Researching this error message, the resolution according to MS is to change the permissions on the installer folder.

But where is the installer folder?

 

[smah]

I know the OS is XP, but did you try deleting the registry keys mentioned in the articles?

I have no idea where the installer folder is, but if you install as Administrator it shouldn't matter. Note, Administratore does not mean a user with admin priveleges.

 

[Beeps]

Yes smah,

There was no registry keys in the article above.

Got it fixed by unchecking the Tools>Folder Options>Hide Protected Operating system files.

Once that was done, this

http://support.microsoft.com/default.aspx?scid=kb;en-us;217714

straighted it out

Sometimes it's the obvious....