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Install Issues with NetBackup client 4.5FP6

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josephk73

Technical User
Aug 1, 2002
115
GB
Hi All,

I have two problems and any light you can shed on them would be great.

1. Installing Netbackup on a Windows 2000 server (running exchange) resulted in the installation reporting as complete. However when a backup was iniated the media server reported an error 57, 'client connection refused'. Upon further investigation I discovered that the Netbackup service had not installed. The install was done using a remote console session via Dameware and I was logged in as local admins at the time. Any ideas?

2. The second install issue, again involves Windows 2000. When I install the client (over RDP) everything seems to be okay until another administrator goes to log onto the servers. At which time an error message pops up (after the other admins has logged on) stating that a previous installation of Netbackup did not complete. Also the shortcut to Jobtracker and other executables are no longer available. I have seen this on a number of servers and again any help would be appreciated.
 
For both issues, install the software locally. RDP is only a virtual login and will cause issues.
 
RDP installs are ok, but make sure you restart the server after each install or patch. This will complete the install process.
 
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