Install Error: Failed to Register Keycode.dll

[N11689]

Tested runtime install on a Windows 2000 machine, and it worked without error.
Had a client install the same runtime files on their Windows 2000 machine, and they received the following error:
Failed to self-register keycode.dll
They clicked ok through the error and are able to run the Crystal 9 reports just fine.
But, what caused this error? Has anyone else received this error?
This user may have (and I have to check) had Crystal 8.5 developer on their machine. If so, then would they receive this error if they install just the Crystal 9 runtime files on the machine?
Any ideas as to where to start would be helpful. Thanks.

 

[synapsevampire]

Not sure if it's applicable (vb.net), but check:

http://www.dotnetforums.net/t72330.html

They speak of entering a keycode into the license key property of a merge file.

-k

 

[N11689]

Thanks, I checked it out, but that doesn't apply. We are not using the merge modules.

I also ran a test, installed Crystal 8.5 developer, then the Crystal 9 runtime files on top of that on a Windows 2000 machine. I did not receive this failed to register message.

It's just happened on the one client so far, but I don't know why.

So, if you can think of anything else or if anyone can think of something else, it would be appreaciated. I'm at a loss as to what caused this error.

 

[pgtek]

hi

crystal has many bugd still in it
check

http://support.crystaldecisions.com/search/

for more hlep
cheers

pgtek

 

[pgtek]

hi

crystal has many bugs still in it
check

http://support.crystaldecisions.com/search/

for more hlep
cheers

pgtek

 

[pgtek]

hi

crystal 9 has many bugs still in it
check

http://support.crystaldecisions.com/search/

for more hlep
cheers

pgtek

 

[pgtek]

hi

crystal 9 has many bugs in it
check

http://support.crystaldecisions.com/search/

for more hlep
cheers

pgtek

 

[pgtek]

hi

crystal 9 has many bugs in it
check

http://support.crystaldecisions.com/search/

for more help
cheers

pgtek